Justine Timoteo Thomas

Justine Timoteo Thomas

Director of Digital Curriculum
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About Justine

Justine Timoteo Thomas is Director of Digital Curriculum at IMPACT, where she leads the creation of all educational content for the Endless Customers Academy, IMPACT's coaching and training platform for businesses implementing the Endless Customers System.

Justine has been with IMPACT for 10 years and in the industry for 16. She started in client work as an account executive, moved into team lead and management roles, and spent most of her career in operations, eventually overseeing IMPACT's coaching and training team from the operations side.

In January 2026, she moved into her current role. Justine now combines her hands-on client experience with the Endless Customers System, years of managing coaches and trainers, and an operator's eye for process to build the courses, guides, and coaching materials in the Endless Customers Academy.

She holds an Executive Coaching Certificate from the Center for Executive Coaching and is an ICF Associate Certified Coach (ACC). When she's not building curriculum, Justine is out exploring Cleveland, Ohio, with her husband and two kids.

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Location

Cleveland, OH

Area of Expertise

Endless Customers
Content Marketing

Featured Insights

7 Simple Steps to Create an Effective Content Creation Process

A strong content creation process turns real buyer questions into content that drives traffic, builds trust, and supports sales. The most effective approach aligns marketing with sales, focuses on high-intent topics, and treats content as an ongoing system, not a one-time project.

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IMPACT & The Endless Customers System™

IMPACT teaches leaders & their teams how to generate more customers from their content, website, and sales efforts using our Endless Customers System™.

What we do What we do
What we do

“We have seen so much growth...

— and not just in revenue — but in the way our team interacts with each other, in how we cross-train, and how we collaborate so much better now.

Kaitlyn Pintarich, Owner Berry Insurance

“We’ve gained deeper insights into our operations...

making us a more intelligent business now than we were before these coaching sessions.

Jessica Turner, Operations Manager Combined

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