Digital Sales & Marketing
Digital Sales & Marketing

Free digital sales and marketing courses

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Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

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Digital sales and marketing services

Discover the full array of IMPACT services, including inbound marketing training, web design, paid media management, and more.

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They Ask, You Answer
They Ask, You Answer

Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

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Hire a coach

Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

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Case studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

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They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

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Virtual Selling
Virtual Selling

Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

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Virtual Selling Summit

Virtual Selling Summit 2021 is in the works. In the meantime, enjoy the entire 2020 event on-demand, free for IMPACT+ Pro Members.

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Free video sales and marketing strategy course

Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

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Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

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The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

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Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

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Free HubSpot sales and marketing courses

Taught by Carina Duffy, IMPACT’s lead HubSpot trainer.

Marketing automation mastery (with HubSpot workflows)Marketing automation mastery (with HubSpot workflows) Inbound lead generation and conversion optimizationInbound lead generation and conversion optimization Getting started with sales technologyGetting started with sales technology

HubSpot Training Day

Following INBOUND 2020, IMPACT and HubSpot co-hosted a full-day of deep dive sessions to help HubSpot users get the most out of the new features fast! On-demand access is free for IMPACT+ Pro Members.

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Maximize your investment in HubSpot's marketing, sales, or service platforms with guided training and implementation services.

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Web Design
Web Design

Website Optimization Summit 2021

March 23, 2021, 25+ Speakers/Sessions, Free for IMPACT+ Pro Members or $59 for a day pass.

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Website design and strategy services

Get a beautiful, user-friendly HubSpot or Wordpress website that is easy to update, consistently generates leads and revenue, and grows with you.

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How HubSpot's Database Works, Pipeline Permissions, & the End of Facebook Video for Business? [Hubcast 219]

How HubSpot's Database Works, Pipeline Permissions, & the End of Facebook Video for Business? [Hubcast 219] Blog Feature

Carina Duffy

HubSpot Trainer, Co-Host of the Hubcast, INBOUND Speaker, Certified HubSpot Trainer, Retains 10 HubSpot Certifications

March 28th, 2019 min read

This episode of the Hubcast is brought to you by Woopra. Centralize all your customer data around one platform to get the most comprehensive view of who your customers are and what they are doing. Learn more at

Your INBOUND update for the week: they've got an “agenda” up now (super basic, just major session times). 

Property of the Week: Field Type Series

Let’s Wrap it Up by Getting Nerdy

One of the biggest barriers I think people have to using HubSpot effectively is not understanding how their data is managed in the platform.

So let’s talk about databases. (If you already know about databases, and how your data is managed in HubSpot, just skip forward a few minutes) ;)

For our listeners that do get this: have you found a good way to explain it to other non-technical users?

Here's my incredibly rudimentary diagram of how I like to explain HubSpot's database basic structure:

HubSpot's Object-oriented Database

What’s on Marcus’ Mind

Marcus shares his takeaways from Social Media Marketing World. Spoiler alert: it has to do with businesses using video on Facebook.

This Episode’s Sponsor: Woopra

The most advanced customer journey analytics. Woopra allows you to build the complete end-to-end customer journey, starting with the point your users click on an ad and land on your website, all the way till the point they convert into your paying customers, and beyond.

Woopra's optional goals allow you to see the attribution of certain actions towards your pre-defined conversions (e.g. are users who engage with us on chat more likely to sign up for our service? are customers who've submitted at least 3 customer support tickets within the last 30 days more likely to churn?).

It’s analytics on steroids.

Learn more at

HubSpot Wishlist: Limiting Permissions by Pipeline

“It would be useful to be able to restrict access to individual pipelines at the user level. We employ certain sales persons whose pipelines should not be viewed by other members of our staff.” - Mike Brouwers

Vote it Up!

HubSpot Updates

Fully Report on the Success of your Social Strategy Within HubSpot

“With this update, you can now...

1. Post within HubSpot, directly to the network, or from any social tool you choose, and still track your success over time within HubSpot.

2. Get insight on your social media performance as soon as you connect your account to HubSpot's Marketing Hub.

3. Track a number of new metrics within the social tool -- including number of shares, impressions, and information on how your audience is growing over time.”
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Assign Objects to Multiple Owners using Custom Owner Properties

“With a recent update, you can now create custom owner properties that pull directly from your user list in settings. That way, the picklist options are dynamically updated. As an added bonus, permissions respect custom owner properties. So, in the above case, as the BDR owner of a deal, Jen Smith would get access to that record.”

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We already talked about this last ep in our field type series, but the important thing with this update is these field types now respect user permissions for ownership! YES!!

Think: when users can view/edit owned-only assets, you can now set their ownership with custom properties. Awesome!

Connect Multiple Shopify Stores to HubSpot

“After a store has been connected, you will now see an option to connect additional stores.

Each store will have its own ecommerce settings page, with its own set of ecommerce embedded workflows. Contacts, deals, and products will have a new property called 'source store.' This will allow you to report, filter, and view data from one individual store or all your connected stores at once.”

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A fresh new look for the HubSpot Mobile App

“With a new navigation architecture, it’s easier to discover all the app’s awesome features.

With a fresh new color scheme that’s more highly contrasted, the app looks sharper when used outdoors and in poor visibility. As an added bonus, it’s more consistent with the desktop design.”

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Changes to Your Ads Filters in Lists & Workflows

If you’re using the Ads tools, take some time to read through this update!

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Until Next Time

If you’re listening on iTunes - head on over and leave us a review! We love hearing your feedback, so feel free to leave some in the comments, or shoot me an email at cduffy[AT]!

Until next time. This is Carina Duffy & Marcus Sheridan saying to you, get out there and get after it!

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