What it Costs to Work with IMPACT
Explore starting rates for Endless Customers coaching, HubSpot training, website projects, and paid media. To identify your priorities before committing to ongoing work, start with our $5,000 Deep Diagnostic & Roadmap.
Start with a Deep Diagnostic & Roadmap
$5,000 one-time
This is our recommended starting point when you need clarity. The Deep Diagnostic & Roadmap examines 124 checkpoints across 13 areas of your sales and marketing to identify what’s getting in the way of winning more customers.
- Coach-led investigation and competitor research
- Leadership working session and live findings walkthrough
- A prioritized 3-, 6-, and 12-month roadmap
Your roadmap is yours. Implement it with your team, IMPACT, or another provider. No ongoing engagement required.
Pricing by service
Hire IMPACT for a specific service or combine services around your priorities. A Deep Diagnostic & Roadmap is not required to get started. Your final scope is confirmed before work begins.
Website Services
Redesign projects from $30,000
Ongoing optimization from $5,000/month
IMPACT can build a new website or improve the one you have. Pricing depends on the service, scope, and support you need.
Website optimization is $8,000 in month one for the initial audit, setup, and quick wins, then starts at $5,000/month.
Also explore: Learning centers, self-service tools, and TRUST Theme.
Money-back guarantee
Our guarantee applies to every service. It covers coaching calls, training, the Deep Diagnostic & Roadmap, and all deliverables.
Tell us within 7 days.
Email your coach within 7 days of the session or delivery, explaining where the work fell short.
We redo the work at no cost.
We rerun the session or redo the deliverable and walk you through the improved work.
If we still miss, we refund you.
Email us again if you’re still dissatisfied. We’ll refund the covered work in full under our guarantee.
Third-party costs, including ad spend, travel, and software, are excluded. Conferences have a separate refund policy.
What affects your investment
Your investment depends on the scope of work, complexity, number of teams involved, and how much implementation IMPACT handles.
What increases cost
More teams and more frequent support
Custom functionality and integrations
More implementation handled by IMPACT
Complex migrations or extensive cleanup
What can reduce cost
A focused scope with fewer teams
Existing tools and standard configurations
Your team completing agreed work
Organized systems and ready-to-use content
The trade-offs matter: a lighter cadence can mean slower progress. Taking more work in-house requires your team’s time.
Budget beyond our fees. Depending on the service, account for software, ad spend, travel, internal staff time, and optional ongoing support.
Sales opportunities tripled
“We were stuck trying to DIY our marketing. IMPACT gave us the structure and clarity we needed. Sales opportunities tripled, especially from qualified leads. We even hired our first salesperson in four years. That’s the power of trust-building content.”
Mike Ritzema Founder and President, Superior Trucking Payroll
Frequently Asked Questions
Do I need the Deep Diagnostic and Roadmap before hiring IMPACT?
No. You can hire IMPACT for a specific service without purchasing the Deep Diagnostic and Roadmap first. It is a useful starting point when you need to identify what is getting in the way and decide what to prioritize.
Is there a minimum commitment?
For ongoing services, we earn your business back every 30 days, with no long-term contracts. HubSpot training is the exception, with a three-month minimum commitment. The Deep Diagnostic and Roadmap is a one-time engagement with no ongoing commitment.
How often does IMPACT invoice?
IMPACT invoices every 30 days. Your scope and fees are confirmed before work begins.
Is the $5,000 Deep Diagnostic and Roadmap fee credited toward future work?
No. The $5,000 fee pays for a standalone Deep Diagnostic and Roadmap and is not credited toward future work. Your roadmap is yours to implement with your team, IMPACT, or another provider.
How do I choose the right starting point?
If you have a defined need, explore that service’s scope and pricing. If you need help identifying priorities, explore the Deep Diagnostic and Roadmap. You can also schedule a call with an IMPACT advisor to talk through your goals and find the right starting point.
What costs should I budget for beyond IMPACT’s fees?
Depending on your service, budget for software subscriptions, advertising spend, travel, your internal team’s time, and optional ongoing support. Paid media management requires a separate advertising budget. Review the relevant service page for its pricing and exclusions.
Do I have to hire IMPACT to implement my roadmap?
No. Your Deep Diagnostic and Roadmap is yours. You can implement it with your team, IMPACT, or another provider. Purchasing the roadmap does not require an ongoing engagement.
What does IMPACT’s money-back guarantee cover?
The guarantee covers coaching calls, training, the Deep Diagnostic and Roadmap, and service deliverables. Email your coach within seven days of the session or delivery if the work falls short. We’ll redo it at no cost. If you’re still dissatisfied, email us again and we’ll refund the covered work in full. Third-party costs, including ad spend, travel, and software, are excluded. Conferences have a separate refund policy. Read the full guarantee and terms.
Does IMPACT help with AI search visibility and AEO?
Yes. IMPACT’s Endless Customers coaching helps businesses become the most recommended, trusted, and chosen by buyers and AI. That includes building the content, trust, and sales and marketing practices that support AI search visibility. This work supports visibility in AI-generated answers, sometimes called generative engine optimization (GEO).
Website optimization also addresses AI search visibility and answer engine optimization (AEO). The right scope depends on your team, website, and priorities.
Find the right starting point.
Get a roadmap for your priorities, or talk with us about a specific need.