Coaching Program Pricing
We believe in pricing transparency. This page explains how our pricing works and what factors affect cost. No vague promises, no hidden fees, and every deliverable is covered by our money-back guarantee.
Pricing Built Around Your Roadmap
Our Endless Customers coaching programs start with a Deep Diagnostic & Roadmap, a coach-led assessment that gives you a clear picture of what's holding you back from winning more customers, resulting in a 3-, 6-, and 12-month custom roadmap of what to prioritize.
From there, the roadmap is yours, and what happens next is your call. We'll always provide an honest recommendation and a custom-scope based on what your roadmap uncovers, but there is no obligation to continue working with IMPACT to execute on it.
In addition to Endless Customers Coaching, many clients add-on services like HubSpot training, website work, or paid media. Those are scoped and priced separately, on your timeline.
Getting Started
Deep Diagnostic & Roadmap
$5,000 one-time
This can be purchased as a standalone, with no obligation to continue coaching after.
Your coach runs a full diagnostic across 13 areas and 124 checkpoints of your marketing, sales, website performance, AI visibility, customer experience and more. You'll leave with a prioritized roadmap, whether you continue to work with us or not.
Endless Customers Coaching
Starting at $3,750/month, base fee
Using your roadmap, your coach builds a scope specific to your business. No fixed tiers or generic package. Final investment depends on the focus areas and level of support you need.
What's Included in Every Coaching Engagement?
Here's what's included in the $3,750/month base coaching fee:
- A dedicated Endless Customers coach for ongoing accountability and decision support
- Bi-weekly coaching calls
- Quarterly Planning Sessions to revisit your roadmap and set the next 90 days' focus areas
- IMPACT+ membership — on-demand courses, training library, and peer community
- 3 Endless Customers Live passes per event
Coaching cadence, team trainings (content, video, sales, HubSpot, AI), and content & video review are added based on your roadmap and focus areas.
What Shapes Your Scope
Every engagement is built around your specific roadmap. These are the main factors that determine your monthly investment.
-
Number of team members needing coaching and training
-
Your pace and how fast you want to go
-
Your focus areas uncovered during your roadmap, including content, video, sales, HubSpot, and AI training
-
Level of hands-on support vs. strategic guidance only
How a Scope Might Play Out in Practice
Here's an example of what a recommended scope could look like phased over a year.
This is an illustrative example only, not a quote or typical outcome. Your roadmap, pacing, and pricing are built around your own Deep Diagnostic & Roadmap findings, designed to deliver the quickest wins first.
Accelerator Services
As part of Endless Customers Coaching, many teams add on accelerator services depending on what's uncovered in their initial Deep Diagnostic & Roadmap. These are scoped and priced separately from the base coaching fee. Add any of these before, during, or after your engagement.
HubSpot Training
HubSpot is only as powerful as the team using it. Most companies spend thousands on the platform and a fraction of that on actually learning it, then wonder why it's not delivering.
IMPACT is a HubSpot Diamond Partner that helps you get the setup, training, and strategic guidance you need so you can get the most out of your investment. Our HubSpot Training and onboarding programs range from $3,500-10,000/month depending on your team size and training intensity.
HubSpot Training
HubSpot is only as powerful as the team using it. Most companies spend thousands on the platform and a fraction of that on actually learning it, then wonder why it's not delivering.
IMPACT is a HubSpot Diamond Partner that helps you get the setup, training, and strategic guidance you need so you can get the most out of your investment. Our HubSpot Training and onboarding programs range from $3,500-10,000/month depending on your team size and training intensity.
Website Redesign
If your current site is holding you back, whether it’s outdated, hard to update, or doesn’t reflect your brand, you may need a full website redesign at some point in your Endless Customers journey.
Website Redesigns are custom quoted, but most range from $30,000 to $85,000, depending on the size and complexity of the site. This includes strategic messaging, UX design, conversion optimization, a website optimized for AI, development on either HubSpot CMS or WordPress, and strategic training so you have the ability to update and manage your website with ease.
For a faster, more cost-efficient option, we also offer builds using our HubSpot TRUST theme. The TRUST Theme purchased directly from the HubSpot Marketplace is a one-time purchase of $1,999. TRUST Theme Projects using the theme + hands-on coaching and strategy support start at $30,000 and depend on the size of your site. Learn more or purchase the TRUST Theme here.
Website Redesign
If your current site is holding you back, whether it’s outdated, hard to update, or doesn’t reflect your brand, you may need a full website redesign at some point in your Endless Customers journey.
Website Redesigns are custom quoted, but most range from $30,000 to $85,000, depending on the size and complexity of the site. This includes strategic messaging, UX design, conversion optimization, a website optimized for AI, development on either HubSpot CMS or WordPress, and strategic training so you have the ability to update and manage your website with ease.
For a faster, more cost-efficient option, we also offer builds using our HubSpot TRUST theme. The TRUST Theme purchased directly from the HubSpot Marketplace is a one-time purchase of $1,999. TRUST Theme Projects using the theme + hands-on coaching and strategy support start at $30,000 and depend on the size of your site. Learn more or purchase the TRUST Theme here.
Self-Service Tools
As part of your Endless Customers Coaching Program, we’ll help you plan and strategize the right self-service tools to support your buyers and improve your conversion rates—like pricing calculators, assessments, or product configurators.
If you’d like our help building them, we offer full design and development as an add-on. These tools are custom quoted but often range between $7,500 to $20,000 per tool. That includes mapping the logic, writing the copy, and integrating the tool with your site and CRM. See examples and learn more about our Learning Center Builds here.
Some clients also use PriceGuide.ai, created by Marcus Sheridan, as a lower-cost option for creating pricing calculators on their own.
Self-Service Tools
As part of your Endless Customers Coaching Program, we’ll help you plan and strategize the right self-service tools to support your buyers and improve your conversion rates—like pricing calculators, assessments, or product configurators.
If you’d like our help building them, we offer full design and development as an add-on. These tools are custom quoted but often range between $7,500 to $20,000 per tool. That includes mapping the logic, writing the copy, and integrating the tool with your site and CRM. See examples and learn more about our Learning Center Builds here.
Some clients also use PriceGuide.ai, created by Marcus Sheridan, as a lower-cost option for creating pricing calculators on their own.
Learning Center Development
Many clients will have us build and launch a Learning Center on their website to house all of their Endless Customers content. A fully developed learning center, including layout design, tagging systems, filters, and content migration, usually ranges from $5,000-$10,000.
Learn more about Learning Center Builds here.
Learning Center Development
Many clients will have us build and launch a Learning Center on their website to house all of their Endless Customers content. A fully developed learning center, including layout design, tagging systems, filters, and content migration, usually ranges from $5,000-$10,000.
Learn more about Learning Center Builds here.
Ads & Paid Media Management
Once your website is optimized and your content is performing, many choose to amplify reach with paid media. If you’re ready to support your strategy with ad dollars, our paid media team, Swell, is here to help. We typically start by conducting a thorough audit of your existing ad campaigns (if you have them) or building a custom strategy from the ground up. This gives you a clear view of what’s working, what’s not, and where the biggest opportunities are. Paid media programs start at $5,000/month and are tied to the scale of your ad spend.
Ads & Paid Media Management
Once your website is optimized and your content is performing, many choose to amplify reach with paid media. If you’re ready to support your strategy with ad dollars, our paid media team, Swell, is here to help. We typically start by conducting a thorough audit of your existing ad campaigns (if you have them) or building a custom strategy from the ground up. This gives you a clear view of what’s working, what’s not, and where the biggest opportunities are. Paid media programs start at $5,000/month and are tied to the scale of your ad spend.
Understanding the Full Cost of Endless Customers Implementation
In addition to coaching & training, there are a few other costs to consider when planning your rollout of the Endless Customers System™.
Key Roles
The two roles that make Endless Customers work are someone that owns your content and someone that owns your video. Depending on your company, sometimes this is a hybrid role or two distinct roles. We'll discuss exactly what works for your company, but plan to staff these positions usually within the first 6-12 months.
Technology
Your tech stack should include a robust and AI-powered CRM, like HubSpot, used by all customer-facing teams, plus tools for 1:1 video, analytics, keyword research, as well as AI tools like ChatGPT.
Video Equipment
Creating great video requires the right tools—camera, lighting, microphone, and editing software. Many teams start with budget equipment but level up as video becomes core to their strategy.
Frequently Asked Questions
Is there a contract or commitment length?
It typically takes most companies about 24 months to achieve mastery in all areas of the Endless Customers System. With that said, we don’t lock anyone into a long-term contract. All of our coaching programs are month-to-month with a 30-day cancellation notice. We earn your trust and your business every single month.
Can we adjust our scope later if we need more or less support?
Yes, you can.
Most clients revisit their level of support during quarterly planning sessions, when we map out the focus areas and training needed for the next 90 days. That’s typically the best time to evaluate whether you need to scale up or down based on your goals, pace, and internal capacity.
What’s the total cost to implement Endless Customers over the course of a year?
The total cost can vary depending on your current team, goals, and how quickly you want to move. That said, many of the expenses involved in implementing Endless Customers are common investments most growing businesses are already making or planning to make.
Staffing is often the biggest consideration. The two most important roles are someone who owns your content engine, and, over time, a videographer. Some companies already have these positions filled, while others may need to make those hires. In most cases, hiring early-career professionals and training them within the program works well and keeps costs manageable.
Technology is another factor. Most businesses already use tools like a CRM, website platform, analytics software, and project management tools. AI and video editing tools may be newer additions, but they are increasingly part of a modern marketing setup. For those new to video, there may be a one-time equipment investment in the range of $2,000 to $5,000.
Coaching and training typically range from $75,000 to $150,000 per year, depending on the level of support. Website projects, if needed, usually fall between $25,000 and $50,000 annually. Paid media is another cost some companies include, depending on their marketing strategy.
While the totals can add up, most of these expenses are not unique to Endless Customers. They reflect the cost of building a strong internal marketing function. For many businesses, it is less about spending more and more about spending differently—with a focus on long-term control, capability, and consistency.
What kind of ROI can we expect—and how long does it take to see results?
The ROI of implementing Endless Customers™ varies by company, but the potential is significant. If you were to win even 25% of the deals you’re currently missing, the ones you should be in but aren’t because you’re not the most known, trusted, or recommended in your market, what would that mean for your business?
Many of the companies we work with found they we're missing out on a massive number of sales opportunities simply because they weren’t showing up when and where buyers were looking. That changes quickly when you commit to this system.
When you consistently produce content that answers real buyer questions, publish with transparency, and build trust through video, you’ll begin to stand out as the authority in your space. Sales becomes easier. Buyers are more informed and qualified. You’ll command better pricing, spend less time educating, and close deals faster. Most companies we work with see a 3 to 5 times increase in the number of qualified opportunities entering their pipeline, and those opportunities convert at a much higher rate.
As for timing, results can begin almost immediately. The fastest gains come when your sales team is trained to integrate content into the sales process. For example, sending a cost or value video to hesitant decision-makers has helped clients move deals across the finish line within days. These quick wins happen when you create the right content early and use it strategically in sales conversations.
Over time, as your brand becomes more visible and trusted, your marketing pipeline grows, and your cost per acquisition drops. That’s where the long-term ROI compounds. You stop chasing leads and start attracting the right ones consistently.
Want to know what that looks like in your market? Start by asking: If we increased our market share by 25%, what would that mean for our business over the next 12 to 24 months? That’s the kind of opportunity Endless Customers was built to capture.
Ready to take control?
If you're ready to control your growth, stop relying on agencies, and become the most known and trusted brand in your market, it’s time to start your Endless Customers Mastery journey.