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Coaching Program Pricing

We believe in pricing transparency. This page explains how our pricing works and what factors affect cost. No vague promises, no hidden fees, and every deliverable is covered by our money-back guarantee.

Pricing Built Around Your Roadmap

Our Endless Customers coaching programs start with a Deep Diagnostic & Roadmap, a coach-led assessment that gives you a clear picture of what's holding you back from winning more customers, resulting in a 3-, 6-, and 12-month custom roadmap of what to prioritize.

From there, the roadmap is yours, and what happens next is your call. We'll always provide an honest recommendation and a custom-scope based on what your roadmap uncovers, but there is no obligation to continue working with IMPACT to execute on it.

In addition to Endless Customers Coaching, many clients add-on services like HubSpot training, website work, or paid media. Those are scoped and priced separately, on your timeline. 

Deep Diagnostic coaching page

Getting Started

Deep Diagnostic & Roadmap

$5,000 one-time

This can be purchased as a standalone, with no obligation to continue coaching after.

Your coach runs a full diagnostic across 13 areas and 124 checkpoints of your marketing, sales, website performance, AI visibility, customer experience and more. You'll leave with a prioritized roadmap, whether you continue to work with us or not.

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Endless Customers Coaching

Starting at $3,750/month, base fee

Using your roadmap, your coach builds a scope specific to your business. No fixed tiers or generic package. Final investment depends on the focus areas and level of support you need.

What's Included in Every Coaching Engagement?

Here's what's included in the $3,750/month base coaching fee:

  • A dedicated Endless Customers coach for ongoing accountability and decision support
  • Bi-weekly coaching calls
  • Quarterly Planning Sessions to revisit your roadmap and set the next 90 days' focus areas
  • IMPACT+ membership — on-demand courses, training library, and peer community
  • 3 Endless Customers Live passes per event

Coaching cadence, team trainings (content, video, sales, HubSpot, AI), and content & video review are added based on your roadmap and focus areas.

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What Shapes Your Scope

Every engagement is built around your specific roadmap. These are the main factors that determine your monthly investment.

  • Number of team members needing coaching and training

  • Your pace and how fast you want to go

  • Your focus areas uncovered during your roadmap, including content, video, sales, HubSpot, and AI training

  • Level of hands-on support vs. strategic guidance only

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For example

How a Scope Might Play Out in Practice

Here's an example of what a recommended scope could look like phased over a year.

Service
Months 1-3
Months 4-6
Months 7-12
Endless Customers Coaching
$3,750/mo
$3,750/mo
$3,750/mo
Alignment Day Just like any major company-wide initiative, success depends on getting everyone on the same page from the start. Oftentimes, we'll recommend starting with what's called Alignment Day if your Deep Diagnostic & Roadmap calls for it. The day is split into two parts: a company-wide training and your first planning session. During the training component, your team will learn the “why” behind the strategy, what to expect, and how each person contributes to its success. We introduce the core principles of the Endless Customers System™, so sales, marketing, and leadership are working from the same playbook.
$10,000/one time
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Content Training Content Training focuses on helping your team master The Big 5, build strong editorial plans, optimize content for performance, and create content that supports the sales process through Assignment Selling.
$2,500-$4,000/mo
$2,500-$4,000/mo
As needed
Website Strategy Our website strategists work with your team to shape your website into a true sales tool, focusing on messaging, structure, and self-service features that guide buyers through the journey.
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$2,000-$3,000/mo
$2,000-$3,000/mo
HubSpot Support Our trainers help your team leverage HubSpot across marketing, sales, and service, covering automation, CRM management, reporting, and lead tracking.
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$3,500-$5,000/mo
Sample Total
$6,250-$17,750
$8,250-$10,750
$9,250+

This is an illustrative example only, not a quote or typical outcome. Your roadmap, pacing, and pricing are built around your own Deep Diagnostic & Roadmap findings, designed to deliver the quickest wins first.

Accelerator Services

As part of Endless Customers Coaching, many teams add on accelerator services depending on what's uncovered in their initial Deep Diagnostic & Roadmap. These are scoped and priced separately from the base coaching fee. Add any of these before, during, or after your engagement.

HubSpot Training

HubSpot Training

HubSpot is only as powerful as the team using it. Most companies spend thousands on the platform and a fraction of that on actually learning it, then wonder why it's not delivering.

IMPACT is a HubSpot Diamond Partner that helps you get the setup, training, and strategic guidance you need so you can get the most out of your investment. Our HubSpot Training and onboarding programs range from $3,500-10,000/month depending on your team size and training intensity.

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Website Redesign

Website Redesign

If your current site is holding you back, whether it’s outdated, hard to update, or doesn’t reflect your brand, you may need a full website redesign at some point in your Endless Customers journey.

Website Redesigns are custom quoted, but most range from $30,000 to $85,000, depending on the size and complexity of the site. This includes strategic messaging, UX design, conversion optimization, a website optimized for AI, development on either HubSpot CMS or WordPress, and strategic training so you have the ability to update and manage your website with ease.

For a faster, more cost-efficient option, we also offer builds using our HubSpot TRUST theme. The TRUST Theme purchased directly from the HubSpot Marketplace is a one-time purchase of $1,999. TRUST Theme Projects using the theme + hands-on coaching and strategy support start at $30,000 and depend on the size of your site. Learn more or purchase the TRUST Theme here.

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Self-Service Tools

Self-Service Tools

As part of your Endless Customers Coaching Program, we’ll help you plan and strategize the right self-service tools to support your buyers and improve your conversion rates—like pricing calculators, assessments, or product configurators.

If you’d like our help building them, we offer full design and development as an add-on. These tools are custom quoted but often range between $7,500 to $20,000 per tool. That includes mapping the logic, writing the copy, and integrating the tool with your site and CRM. See examples and learn more about our Learning Center Builds here.

Some clients also use PriceGuide.ai, created by Marcus Sheridan, as a lower-cost option for creating pricing calculators on their own.

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Learning Center Development

Learning Center Development

Many clients will have us build and launch a Learning Center on their website to house all of their Endless Customers content. A fully developed learning center, including layout design, tagging systems, filters, and content migration, usually ranges from $5,000-$10,000.

Learn more about Learning Center Builds here.

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Ads & Paid Media Management

Ads & Paid Media Management

Once your website is optimized and your content is performing, many choose to amplify reach with paid media. If you’re ready to support your strategy with ad dollars, our paid media team, Swell, is here to help. We typically start by conducting a thorough audit of your existing ad campaigns (if you have them) or building a custom strategy from the ground up. This gives you a clear view of what’s working, what’s not, and where the biggest opportunities are. Paid media programs start at $5,000/month and are tied to the scale of your ad spend.

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Understanding the Full Cost of Endless Customers Implementation

In addition to coaching & training, there are a few other costs to consider when planning your rollout of the Endless Customers System™.

Frequently Asked Questions

Is there a contract or commitment length?

Can we adjust our scope later if we need more or less support?

What’s the total cost to implement Endless Customers over the course of a year?

What kind of ROI can we expect—and how long does it take to see results?

Ready to take control?

If you're ready to control your growth, stop relying on agencies, and become the most known and trusted brand in your market, it’s time to start your Endless Customers Mastery journey.