Content Trainer, 10+ Years of Content & Digital Marketing Strategy
September 2nd, 2020
What is a content strategy?
A content strategy is a full company document that illustrates how the content your organization creates will impact every facet of the business. Your strategy will provide a holistic view of where you as an organization want to go and how your content will help you get there.
There are times as a marketer where everything just falls into place. You update your editorial calendar, check out your traffic metrics, post a few company updates on social media, and get caught up on your Slack messages.
Everything’s clicking. Heck, you might even be humming “Walking on Sunshine” as you close your laptop and start your evening.
This was back when people commuted to downtown offices, when there was an evening rush to get home from work, and when I felt that the marketing world was moving in sync with my personal good vibes soundtrack.
Then my desk phone rang.
Leadership had been in a meeting all day long. I knew there were a few questions that might come up but, hey, I knew my stuff. I wasn’t worried.
“Jen, can you send over your content strategy?”
Easy peasy. I had just updated the editorial calendar, having made some new assignments. I said I’d send it over right away.
“Nope, not the editorial calendar, the content strategy. Can you send that to us by tomorrow?”
Oh, crap. You could practically hear the record scratch on both Katrina and her Waves.
And just like that, my confidence was gone. Here I was, directing the content of a growing business, and I wasn’t sure what exactly they wanted.
I had what felt like all the questions:
“What is a content strategy?”
“What does a content strategy actually look like?”
“How is it really different from the editorial calendar I’m already using?”
“What does the content strategy do?”
“Is anyone really going to use this or is it just something leadership thinks they need?”
What I was sure of, though, was that everyone I passed during my commute home knew I was a fraud — and it was only a matter of time until my bosses and coworkers knew this too.
Quite frankly, I thought the editorial calendar was my strategy. What was I missing? And why were they asking for the strategy anyway? Here I was, hitting my goals for content published. Wasn’t that enough?
No, Jen, was what popped in my head as I slumped away from the office toward home, trying to hide from everyone in my path. No, it’s not.
Lack of a content strategy exposed much deeper problems
To put it mildly, it wasn’t a fun position to be in. And let’s be honest, even writing this now is causing me more anxiety than I’m comfortable with.
The real pressure weighing me down at that moment was the knowledge that I truly believed creating content would work. I had fought for the position I had and for leadership to support this effort.
But if I didn’t provide a strategy that turned on the leads, this was all going to go up in smoke. I’d be back to cold emailing and creating postcard mailers — that was if I even still had a job.
Looking back, I can easily spot the issues…
My organization was relatively new to content marketing. We had been publishing consistently, but there wasn’t much of a plan beyond that.
I had been building an editorial calendar full of common sales questions, but I still wasn’t certain that the sales team was using anything the marketing department was producing. While they were happy to give us a list of questions they fielded, it was clear that the sales team still saw their jobs as completely separate from marketing.
Leadership claimed to be fully bought in on content, but they were only behind the concept as long as it produced immediate results and as long as marketing produced the entirety of the content. (So, like, not really bought in at all.) And now for the big one:
Our content was driving traffic, but it wasn’t converting to actual sales.
And, yeah, it’s easy to look back five years and poke holes at a situation that clearly wasn’t perfect. The funny thing is, it wasn’t until I came to IMPACT that I fully realized not only what a true content strategy actually was but what the conditions needed to be in order for a real content strategy to exist.
Now that I’m at the other end of the Zoom line, talking with people who are sitting where I used to sit and who are feeling the pain that used to keep me up at night, I can spot when a content strategy doesn’t work (or doesn’t exist at all).
Get set, 2015 Jen, I’m about to answer your questions.
What is a content strategy really?
Let’s get one very important detail clear from the start — a content strategy is not a marketing document. While your marketing experts might craft a content strategy, theirs isn’t the only department that owns it.
A content strategy is a full company document that illustrates how the content the organization creates will impact every facet of the business. Your strategy will provide a holistic view of where you as an organization want to go and how your content will help you get there.
This is why it’s crucial to have the entire company fully bought into the content strategy. Everyone has to own the outcome in order for your strategy to be successful.
In essence, your content strategy serves as an SLA for all departments to understand the importance of content to the business’s success and to document their role in how the plan is executed.
What does a content strategy look like?
As much as I’d like to tell you that the best content strategy should be 6 pages set in 12 pt Proxima Nova font, it’s not up to me. This is your document, and you know better than me how to communicate with the rest of your coworkers.
For many, the content strategy is a word document, divided into clear sections that walk readers through the plan element by element. For others, it’s a more complicated spreadsheet with tabs for days. And then there are those more visually-minded:
There are 1.1M+ results for what a content strategy looks like, some with an outstanding array of colors and shapes. You do you.
Your strategy is unique and should be created and presented in the format that will most resonate with both your leadership team and your coworkers.
What’s included in a content strategy?
While I can’t show you one single content strategy template to rule them all, I can tell you precisely what should be included in your content strategy document. — basically, I can now better define the rules for you. (Well, actually they’re more what you’d call guidelines than actual rules, but still.)
A content strategy is a wide view of how content is managed, produced, and used throughout the organization, so think of the bigger picture in your strategy document. The more granular items, while important to you, don’t necessarily have to live in your strategy (we’ll get to that later).
Here are the items that are best to include in a content strategy document. Each point provides a foundation for the next, so it’s best to tackle these in order.
1. What is the goal and purpose of your organization?
Like I said earlier, start broad. What is your company’s purpose or mission? As a group of employees, what are you setting out to do?
Your content should align with the company’s overall WHY and should drive results that directly relate to the bottom line. But if you don’t know what that is, then how do you know in which direction to aim your content?
2. What do you hope to achieve with your content?
As marketers, we may think that it’s obvious that we need to be producing content in all its forms, but content without a purpose doesn’t really mean anything either. Your strategy won’t give your content a purpose, but you need to have a purpose behind your content before you even begin to define your strategy.
How will your content contribute to the overall goals of the company? What you establish in the section above will have an immediate bearing on this part of the document.
3. Who is your audience?
Don’t feel bad if the answer to this question doesn’t come as easily as you think it would. Defining a core audience for your content can be a tricky exercise for even the most seasoned teams.
Depending on what you establish as the purpose of your content, you may be targeting prospects for a defined line of business or an audience for a variety of products or services you provide. You might even be expanding your content audience far beyond your prospect audience.
It all depends on your goals and purpose. For example, here at IMPACT, our content team adheres to a publisher model to guide the content strategy. So we create content positioned to several audiences, including customers, businesses actively engaged with our sales teams, those who may convert to prospects at some point in the future, and people who have a general interest in marketing but may never engage with our services.
Each of these audience units is targeted because of how we’ve defined our company and content purpose and goals.
Based on your goals, who will be best served by the content you create?
4. Define the user path through the organization
Now that you know who you’re talking to and why, it’s time to create a plan for how your audience will use your content as they move through the pipeline. This is the part of the content strategy where we marketers get to flex our tactical muscles.
Here, you’ll have the chance to set the roadmap for how you’ll attract your audience and guide them through their buyers’ journey with you. You’ll want to include major themes and campaigns that will be covered, as well as how each piece of your content arsenal will work together.
Tactical elements to include in this section include (but certainly aren’t limited to):
If you’re reading this list and thinking that these make up your editorial calendar, you’re right. While your calendar isn’t an appropriate stand-in for a content strategy, it does make up one part of it.
Just make sure you provide context to the calendar you provide. Some editorial calendars only include written content. While others might actually be split into multiple spreadsheets or documents.
Instead of merely pasting the calendar link into your strategy document, explain how each piece works with one another and how you plan on using these to interact with your audience.
5. How will you define success?
How you define your content marketing ROI is the final step in your audience’s journey with you. It’s not enough for them to engage with you and what you’ve created. After all, we want the people reading, watching, and scrolling to actually do something.
Determine just what it is you want them to do, explain how you’ll measure it, and finally decide how often this will be done. So much of what you include here depends on the goals you established earlier, so refer to those as you create your definition of success.
Monitoring your content metrics will allow you to measure your success and be able to spot opportunities for improvement. The benefit of having this documented in your content strategy allows you to clearly celebrate a win or defend your position to make a change, depending on what the numbers tell you.
6. Who owns the content strategy and who contributes to it on an ongoing basis?
Finally, you’ll want to include who owns the content strategy you’ve created and who the stakeholders are.
Yes, this is a company document and everyone has skin in the game, but the strategy itself needs someone to nurture it along and make sure it’s being followed. This often lands in the lap of the content or editorial director. But for small companies, this could be a marketing manager or whoever is overseeing marketing activities.
Of course, though, the owner of the strategy won’t be doing all the work — not on my watch, at least.
Document how other departments and key players will take part in content creation and distribution. Here’s where you’ll include the sales team’s role in sourcing topics and using content as part of the sales process. This is where you’ll identify the need for SMEs through the organization to sit for interviews, write articles, or produce videos.
Leave no stone unturned when it comes to highlighting the importance of each employees’ role in fulfilling the strategy. This should, hopefully, prevent surprises down the road.
What doesn’t belong in a content strategy?
I’m too Type A to say not to sweat the details, but there’s no need to weigh down your strategy doc with extra marketing materials that have little connection to the big picture.
Hey, I love a solid content style guide as much as the next girl (OK, probably more so, given that I once admitted to wanting to use the IMPACT style guide as a pillow), but it’s safe to leave those out of this — no matter how comforting they may be.
Here are some items you can omit from your strategy:
Content style guide
After reading that list, I know what some of you are thinking:
“Jen, why shouldn’t those be included? Those are all related to how we execute our content strategy… right?”
You are absolutely correct. They are related to how you execute your strategy, but here’s the critical thing to keep in mind — these different pieces are not the strategy itself. Topic brainstorms can be outcomes of the strategy, but they are not the strategy. Your content style guide covers the editorial rules of the content you will create, but (again) it’s not the strategy.
See what I mean?
Now, if your content strategy is housed online (in a Google Doc, an online Wiki, etc.), you can include a list of links to these items in an appendix of related documentation. But remember, you should not consider them as centerpieces to your strategy.
How often should you update a content strategy?
Where we once might have created a content strategy to last for a year or more, life just doesn’t seem to work on a long-term basis like it used to.
That doesn’t mean you’ll have to start from scratch every time you update your strategy, but it does mean you’ll want to schedule regular maintenance. I suggest creating a strategy for a year while planning to revisit it every quarter.
The flexibility of working on a 90-day schedule provides an extra layer of freedom to respond to changing influences, especially when planning the more tactical elements. This also allows you to dig into the metrics and make adjustments as needed.
The goal of creating a strategy document isn’t just to be able to tick a box, attach it to an email to the CEO, and then hope to stay under the radar until the next request.
Creating a strategy that the entire organization aligns with and rallies around can and should be a company-changing event, wherein everyone is excited to pitch in and be a part of making it a success. In short, your content strategy must become the foundation of your company culture, in order for it to drive the remarkable traffic, leads, and sales you’re looking for.
The key here, though, is to get everyone on board. And that’s totally easy so we won’t dwell on that.
There are three parts to having your strategy adopted by the entire company.:
IMPACT hasn’t been exempt from the tale-as-old-as-time sales and marketing mismatch. But we’ve recently made major steps toward solving this by creating a revenue team, where the sales team and key members of the marketing group come together once a week to sing Kumbaya talk about revenue-generating content.
The last part of the alignment puzzle is, well, everyone else: your coworkers, your work spouse, your nemesis, the new guy, the person who’s home office background has you daydreaming of renovating your entire apartment every time you get on a Zoom call with them.
When content becomes a business initiative, the people who participate in that cornerstone strategy become the company rock stars. You can celebrate their work by calling them out in team meetings, by featuring their articles in company newsletters, or by sharing their work in a Slack celebration channel.
It’s up to you how you’ll reward the top performers, but it’s important that you make them feel appreciated (because, after all, you really will appreciate them).
While you’re handing out praise, also discuss the progress of the content strategy and make sure everyone has a clear understanding as to what the goals are and the benefits to the company the content has made.
Nothing motivates like success.
And though having a completed strategy can prompt a euphoric sense of accomplishment, creating a content strategy itself isn’t the success metric. To those who are nurturing the strategy, success is achieved when you can draw a direct line from the content created to a sale, knowing that that line passed through multiple people and departments, each of whom had a stake in the ultimate win.
That’s something that should have everyone — from sales to leadership to marketing — walking on sunshine.
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