Digital Sales & Marketing
Digital Sales & Marketing

Free digital sales and marketing courses

Immediately start seeing better digital sales and marketing results with dozens (and counting) of free online courses inside IMPACT+.

View all free coursesView all free courses

Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

Learn moreLearn more Watch past events on demandWatch past events on demand

Digital sales and marketing services

Discover the full array of IMPACT services, including inbound marketing training, web design, paid media management, and more.

Learn moreLearn more
They Ask, You Answer
They Ask, You Answer

Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

Take the course nowTake the course now

Hire a coach

Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

Learn moreLearn more

Case studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

View case studiesView case studies

They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

Learn moreLearn more Buy the bookBuy the book
Virtual Selling
Virtual Selling

Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

Learn moreLearn more

Virtual Selling Summit

Your one-day virtual selling crash course! Today, sales reps are struggling to sell remotely. Learn how to close more deals in a virtual world.

Register NowRegister Now

Free video sales and marketing strategy course

Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

Take the course nowTake the course now

Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

Watch past events on demandWatch past events on demand

The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

Learn moreLearn more Buy the bookBuy the book

Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

Learn moreLearn more

Free HubSpot sales and marketing courses

Taught by Carina Duffy, IMPACT’s lead HubSpot trainer.

Marketing automation mastery (with HubSpot workflows)Marketing automation mastery (with HubSpot workflows) Inbound lead generation and conversion optimizationInbound lead generation and conversion optimization Getting started with sales technologyGetting started with sales technology

HubSpot Training Day

Following INBOUND 2020, IMPACT and HubSpot co-hosted a full-day of deep dive sessions to help HubSpot users get the most out of the new features fast! On-demand access is free for IMPACT+ Pro Members.

Watch on-demandWatch on-demand

HubSpot training and implementation

Maximize your investment in HubSpot's marketing, sales, or service platforms with guided training and implementation services.

Learn moreLearn more
Web Design
Web Design

Website Optimization Summit 2021

March 23, 2021, 25+ Speakers/Sessions, Free for IMPACT+ Pro Members or $59 for a day pass.

Learn more and registerLearn more and register

Website design and strategy services

Get a beautiful, user-friendly HubSpot or Wordpress website that is easy to update, consistently generates leads and revenue, and grows with you.

Learn moreLearn more

How a Commercial Roofing Company Went from Online Obscurity to Owning an Industry

Client Growth
Inbound Marketing Video Success Studies
Inbound Case Study Featured Image
Inbound Success Case Study


in revenue
In the first 24 months, from organic growth


Website Visitors per Month
A 1,400% increase, from organic traffic

West Roofing Systems Journey

West Roofing Systems, a commercial roofing contractor based in Cleveland, Ohio, is celebrating its 40th anniversary this year -- and, like many local contractor businesses, word-of-mouth referrals had been the primary driver of generating new business for West Roofing Systems. They wanted to do something different.

Well, they were until a little over two years ago, when the West Roofing Systems team decided they wanted to set themselves apart from the rest of their competitors by revamping their website so it was dedicated to educating clients on all things commercial roofing.

It Was Time for a Change

“I started to look at our (website’s) organic growth rates, and realized we had a flat line,” explained CEO Jack Moore. “It was concerning considering where we wanted to head in the future.”

Right around the same time Jack was considering ramping up his inbound marketing efforts, he had a frank discussion with IMPACT partner, Marcus Sheridan.

“Marcus grabbed me by the shirt collar and told me, ‘You cannot do this by yourself. Your people are spread too thin as it is.’”

Shortly after, Jack began consulting with IMPACT to train his in-house marketing team how to be successful with inbound marketing.

The first step was to hire a dedicated marketing manager to own the process. They found Aubrey Barto to be the perfect fit with her strong writing skills and familiarity with HubSpot’s marketing software. From there, they began producing two blog articles per week dedicated to answering customers’ most pressing questions on all things commercial roofing.

From problems that lead building owners to consider purchasing a new roof and detailed explanations on the different types of roof systems available to building owners, to ensuring clients know how to best vet potential bidding contractors, they left no question unanswered.

The Incredible Results Soon Followed 📈

With their commitment to becoming the best teachers in their industry -- answering every question their potential buyers might have thoroughly and honestly -- it didn’t take long for them to start seeing incredible results.

Prior to dedicating themselves to creating the results-driving content they needed, West Roofing Systems averaged 200 hits per month from organic search traffic -- most of which could be attributed to branded search terms.

Within two months, they had doubled their organic traffic. Two months after that, they doubled it again. Three months later, they doubled it again. By the end of their first year, their organic traffic had increased by an astounding 2,147%.

And, as of writing this, that increase has skyrocketed to 5,253% from where they were two years prior.

While their website traffic has grown exponentially over the past two years, their biggest struggle was getting their sales team to use the content in their sales prospecting.

It’s not enough for the marketing team to use content to draw more prospects to the website, sales teams need to use the existing content in their process. We recommend sales reps give their prospects “homework assignments” at different stages in the sales process, in which they are asked to read the most important educational content a company has created that addresses 80% of questions most consumers have about a particular product or service before a sales conversation or appointment.

We call this process assignment selling.

A New Approach to Content 📝

“Utilizing the content through assignment selling has been a bit of a learning curve,” Jack admitted. “It’s uncomfortable at first, doing something with a customer you’ve never done before.”

But once they got beyond that learning curve, assignment selling became second nature, as the results rolled in.

As the team at West Roofing Systems continues to improve using content for both marketing and sales strategies, they’ve also began repurposing their written content into video content, since video is proven to establish trust with an audience faster than virtually all other types of content.

In 2018, West Roofing hired videographer Colin Silkwood to oversee their video production.

Client Testimonial
It’s great to insource your own video production because you’ll have that person as part of your company. They’re not working with multiple brands. They live and breathe for your company.

Colin Silkwood Videographer, West Roofing

More Leads & Traffic…. & $14 Million in Revenue

Having an in-house videographer has also dramatically improved West Roofing’s presence on Youtube. From their first video shot in 2014 through the end of 2017, their content had drawn a total of 2,500 views. By the end of 2018, they had grown to 23,000 views, an increase of more than 820%.

In the two short years since West Roofing Systems has been working with IMPACT and implementing They Ask, You Answer as their core inbound marketing philosophy and following the processes outlined in our Inbound Success Playbooks, the West Roofing Systems team has already closed 14 commercial roofing deals they can tie directly to their marketing efforts.

Their organic lead generation has also led to job bids valued at over $14 million. Jobs they would have otherwise never had the opportunity to bid on, were it not for their in-house marketing team.

Jack gives one piece of parting advice to any company considering taking their inbound marketing in-house: “You NEED to get buy-in. One person cannot carry the torch for the whole company. It really is a team effort.”

West Roofing Top 10 Blog Articles

West Roofing Top Blog Articles

Total Keywords: 328 - 3,325 (914% or 10X)

West Roofing Total Keywords

First Page Keywords: 11 - 458 (4,046% or 41.6X)

West Roofing First Page Keywords

Ready to achieve similar results to West Roofing?
Let's Talk!

Get in Touch