Digital Sales & Marketing
Digital Sales & Marketing

Free digital sales and marketing courses

Immediately start seeing better digital sales and marketing results with dozens (and counting) of free online courses inside IMPACT+.

View all free coursesView all free courses

Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

Learn moreLearn more Watch past events on demandWatch past events on demand

Digital sales and marketing services

Discover the full array of IMPACT services, including inbound marketing training, web design, paid media management, and more.

Learn moreLearn more
They Ask, You Answer
They Ask, You Answer

Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

Take the course nowTake the course now

Hire a coach

Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

Learn moreLearn more

Case studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

View case studiesView case studies

They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

Learn moreLearn more Buy the bookBuy the book
Virtual Selling
Virtual Selling

Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

Learn moreLearn more

Virtual Selling Summit 2021

Your one-day virtual selling crash course! Today, sales reps are struggling to sell remotely. Learn how to close more deals in a virtual world.

Register NowRegister Now

Free video sales and marketing strategy course

Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

Take the course nowTake the course now

Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

Watch past events on demandWatch past events on demand

The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

Learn moreLearn more Buy the bookBuy the book

Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

Learn moreLearn more

Free HubSpot sales and marketing courses

Taught by Carina Duffy, IMPACT’s lead HubSpot trainer.

Marketing automation mastery (with HubSpot workflows)Marketing automation mastery (with HubSpot workflows) Inbound lead generation and conversion optimizationInbound lead generation and conversion optimization Getting started with sales technologyGetting started with sales technology

HubSpot Training Day

Following INBOUND 2020, IMPACT and HubSpot co-hosted a full-day of deep dive sessions to help HubSpot users get the most out of the new features fast! On-demand access is free for IMPACT+ Pro Members.

Watch on-demandWatch on-demand

HubSpot training and implementation

Maximize your investment in HubSpot's marketing, sales, or service platforms with guided training and implementation services.

Learn moreLearn more
Web Design
Web Design

Website Optimization Summit

Learn how you may be unwittingly undermining the money-making potential of your website and how to fix it! Watch the opening keynote for free on-demand inside IMPACT+.

Watch on-demandWatch on-demand

Website design and strategy services

Get a beautiful, user-friendly HubSpot or Wordpress website that is easy to update, consistently generates leads and revenue, and grows with you.

Learn moreLearn more

We just finished HubSpot onboarding; Now what?

HubSpot is a tool, not a marketing strategy. Here's how to get started using the HubSpot platform to yield sustained, long-term growth for your organization.

We just finished HubSpot onboarding; Now what? Blog Feature

John Becker

Revenue and Features Editor, Co-host of Content Lab, 15+ Years of Writing and Teaching Experience

January 29th, 2021 min read

We hear it all the time and it always makes us shake our heads. Companies believe that once they invest in HubSpot, their digital marketing challenges will vanish.

While HubSpot offers incredible marketing automation features, analytics, and more, it is not a magic wand. It is, quite simply, a tool. A hammer can be used well or poorly, depending on who wields it. The tool, after all, is only as good as the person who’s using it. 

(A hammer can also sit on a bench and never drive a nail. So, make sure you’re actually going to need and use the tool you’re buying.)

When it comes to HubSpot, a juncture of particular challenge is just after the onboarding wraps up. At this point, you have a pretty good working knowledge of the platform, but knowing how to put it to use in your organization requires strategy, broad adoption, and a realistic set of expectations. 

If you’re looking to really put the tool to use, here’s how to do so that puts you on the path to long-term growth. 

What HubSpot isn’t

Jess Palmeri is a certified HubSpot trainer at IMPACT. She works with clients from around the world getting them onboarded into the HubSpot ecosystem and helps them set up their portal, establish lead conversion paths, build workflows, and properly get accustomed to the HubSpot platform. 

She believes that getting started with HubSpot needs to happen with the right mindset.

Too often, she sees companies who suddenly expect their marketing goals to be mapped out, their leads to be well organized, and previously hidden business opportunities to be suddenly revealed. On a daily basis, she has to fight against this misconception with clients, who adopt the software with lofty expectations.

“HubSpot is not going to instantly generate you revenue,” she advises. “You need a strategy.”

HubSpot will help you implement that strategy and then evaluate its efficacy, but it is not a strategy in and of itself. 

🔎Related reading: Which HubSpot Marketing Hub is right for you? Free vs. Starter vs. Pro vs. Enterprise

So, how do you build a strategy?

A digital marketing strategy is a multi-faceted, complex plan that involves content creation, traffic analysis, lead nurturing, email campaigns, website design, and more. 

HubSpot can help you with all of these, but the impetus and strategy has to come from you.

However, there is a sometimes-overlooked feature that can help you get on your way: HubSpot Projects.

According to Jess, “the HubSpot Projects tool is a great way for marketing professional and enterprise customers to take a look at recipes for success that have worked for other marketers that also use HubSpot.”

HubSpot has determined the combinations of tools and processes that have worked to accomplish certain objectives with other users. That's where the Projects tool comes in. 


If you’re looking to drive more traffic, say, you can follow a templated approach that can help you assign tasks to your team to accomplish that goal. You’ll see the technical steps that move you forward, along with the strategic elements that govern the objective. 

Beyond Projects, make use of training resources (more on that below) to help you develop the steps that can move you toward your goals. 

For more in-depth training, you can speak to our HubSpot consultants — or learn how our Digital Sales & Marketing Mastery program can have you operating with complete autonomy in 12-24 months.

Plan for long term growth, not short term wins

If you’re serious about using HubSpot to implement your marketing strategy, it’s important to keep in mind the long term nature of true growth. 

HubSpot is not going to swoop in and fix your company in the next few weeks — and it’s important that the bosses at your company know this as well. 

Jess says, “Sure, maybe HubSpot will give you some quick wins, but it’s really about building processes and strategies that are going to give you sustained, long-term growth and insight.” 

Before it can help you grow, HubSpot has to be integrated into your team’s processes and tasks. For many users, just bringing HubSpot into their tech stack is a sizable goal in and of itself. Make sure your expectations account for this onboarding period. You shouldn’t expect to also generate more leads than ever before while you’re just learning the software. 

Think about it this way: Buying HubSpot is an acknowledgement that your current marketing processes are flawed. Nothing gets fixed overnight. 

“One of the great benefits HubSpot offers,” says Jess, “is the ability to take a magnifying glass to all your existing marketing strategies and procedures so you can gain the insights that allow you to improve.”  

Be patient with yourself as you learn the platform.

🔎Related reading: HubSpot for beginners: Getting started with HubSpot Marketing Hub

Building a culture of sustained growth

As you become more and more comfortable in the platform, you will begin to see the results. As each new business challenge presents itself, there are levers you can pull in HubSpot to meet them head on. 

If you struggle with attracting leads, doubling down on content creation in a new blog or newsletter might be a good fix. If you have a ton of unqualified leads, adjusting your lead conversion strategy to ask for more information up front can help you identify your best targets.  

For each pain point, you can look within the platform for solutions. 

Even in the absence of a specific challenge, you can always learn more about what HubSpot offers your business. HubSpot Academy features a wide range of free courses, from beginner to advanced. As does IMPACT+, our digital learning community. Jess also recommends podcasts like Sprocket Talk or IMPACT’s The Hubcast.

After all, HubSpot should be a platform that’s used across departments — and continued learning is crucial.

If you’re not all-in on HubSpot, you’re likely wasting your money.

For IMPACT’s clients, we typically recommend starting with HubSpot’s Marketing Hub Professional or higher. That’s an $800 per month investment.

The reason HubSpot can be so transformative for businesses is because it is used across departments: marketing, sales, service, content writing, and more. That’s how you can make this investment worth it. 

When everyone is onboarded onto HubSpot, when teams can share data, track deals, and measure performance, HubSpot becomes an integral part of your success. This comes by way of steady growth and improvement, constant collaboration, and continued learning. 

🔎Related: HubSpot pricing: Your guide to everything HubSpot costs

Getting the most out of your investment

HubSpot offers amazing functionality and a very low barrier for entry — and therefore is an exceptional option for SMBs looking to take control of their digital marketing. 

Additionally, there are myriad resources available, from HubSpot Academy and IMPACT+ courses to online communities, podcasts, events, and more that can help you grow your expertise. 

To keep developing your skill set, Jess recommends looking closely at your data to see where you can improve. “Once you identify one area of improvement — say it’s deal creation — start asking questions about how you can use HubSpot to improve on that.”

But before you can truly wield the tool with confidence and expertise, you need to build a strong foundation of knowledge to guarantee that your investment in HubSpot is one that will bear fruit long into the future.

Whether you explore training options on your own or partner with experts at IMPACT or another agency, make sure you have a plan for post-onboarding success that prepares you for the future.

Build up your leaders. Scale up your business.

Join us on May 25th for Scaling for the Future 2021 and learn how to scale up your company in a constantly changing business landscape. You’ll walk away armed and ready to align your teams around company-wide goals, master strategies to successfully execute your vision, and lead a more profitable business.

Hear from the most successful business leaders in the world, including entrepreneur and international keynote speaker Marcus Sheridan, business coach Andy Bailey, CEO Daniel Marcos and more!

Register for Free

Keep Scrolling to Continue Reading

Online, Everywhere | May 25

Presented by:

scaling up petra-logo-white Growth Institute_White impact
In a constantly changing business landscape, scaling up is more challenging than ever. Join 1,000+ business leaders and learn how to achieve company-wide alignment, master strategies to execute your vision, and lead a more profitable business. In just one day, get the skills you need to start scaling up now and into the future.
Register soon! Event starts in:
0: 22 : 17 : 9
Register for Free
Here Are Some Related Articles You May Find Interesting

Want to Contribute Content to Click Here.

A FREE online learning community with on-demand courses, hundreds of expert-led sessions, thousands of your peers ready to support you, and much more.
Check it out
On May 25th, learn how to scale up your company alongside 1,000+ business leaders—for free.
Learn More
Learn how to build up your leaders and grow your business at Scaling for the Future on May 25th—for free.