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Money-Back Guarantee
If We Miss the Mark,
We Make it Right
Every coaching call, every training, every deliverable is covered by our money-back guarantee.
Tell us within 7 days
We make it right
Your money back
What's Covered, and What's Not
Covered. All of it.
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Endless Customers coaching calls, training sessions, quarterly planning sessions, and Alignment Days
Endless Customers Deep Diagnostic & Roadmap
Every service deliverable: Website audits, strategy sessions, redesigns and optimization work, Learning Center builds, Self-Service Tool development, and HubSpot projects
Not covered, and why.
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Third-party costs. Ad spend, travel, software licenses. We guarantee our work, but we can't refund money that went to Google or Airlines.
Endless Customers Live. The conference has its own published refund and transfer policy.
Why We Can Make This Promise
We won't work with just anyone.
We only work with companies we believe we can genuinely help, and every scope is reviewed and approved by you before it starts.
World-class coaches.
Coaches who know every session is guaranteed prepare like it. And because you are never locked into a long-term contract, we have to earn your business every 30 days.
We trust you.
No cap on claims, no “reasonable use” clause. If this guarantee is used often, then we have a delivery problem, and that's ours to fix.
When It’s Bigger Than One Deliverable
Say it plainly: "This isn't working for us." Your coach is trained to treat that sentence as the most important thing said all quarter.
Four honest outcomes:
Change the coach
Sometimes it's chemistry, sometimes it's specialty. Changing coaches carries zero penalty or awkwardness and your new coach will inherit full context.
Change the scope
Let’s revisit the focus and see what will help you the most in your current situation.
Pause
Has there been a leadership change, acquisition, or did you lose a team member? Sometimes the engagement needs to pause if there are too many distractions, and that’s okay.
Wind down
If the honest answer is that this program is no longer right for you, we'll help you exit well: 30-day notice, no termination fees, and proper handoffs.
IMPACT & The Endless Customers System™
IMPACT teaches leaders & their teams how to generate more customers from their content, website, and sales efforts using our Endless Customers System™.
