Virtual Training

Client Communication Mastery

Transform your agency's communication skills and drive success with our 3-month program based on Marcus Sheridan's Question First framework. Led by expert coach Chris Marr, gain the skills needed to excel in communication and lead with confidence.

Client Communication Mastery

What you will learn:

As an agency leader, you understand the importance of effective communication. But if your employees struggle with this, it can result in missed sales opportunities and lost clients.

Introducing Client Communication Mastery, our 3-month communication training program for agencies based on the principles of Marcus Sheridan's Question First framework. Led by Chris Marr, a head coach at IMPACT, this program will give your employees the tools they need to excel in communication and drive more profitability for your agency.

Through hands-on practice, scenarios, and role plays, participants will master the framework and develop the ability to handle difficult situations, deepen client relationships, earn new business, and empower their team.

Don't miss this unique opportunity to give your team the skills they need to deepen client relationships, reduce churn, and drive business forward.

You'll learn:

  • How to respond effectively to any negative situation with a client, and turn it into a positive outcome.
  • How to lead and empower team members to take ownership of their work and come up with effective solutions.
  • How to manage accounts in a way that will result in indispensable client relationships and increased evangelism.

Upcoming Dates

Workshop Day:

  • Friday, March 3, 2023 from 8 a.m. - 1 p.m. ET

 Bi-weekly sessions:

  • Session 1: Thursday, March 9, 2023 from 9 - 10:30 a.m. ET

  • Session 2: Thursday, March 23, 2023 from 9 - 10:30 a.m. ET

  • Session 3: Thursday, April 6, 2023 from 9 - 10:30 a.m. ET

  • Session 4: Wednesday, April 19, 2023 from 10:45 a.m. - 12:15 p.m. ET

  • Session 5: Thursday, May 4, 2023 from 9 - 10:30 a.m. ET

  • Session 6: Thursday, May 18, 2023 from 9 - 10:30 a.m. ET

About Your Instructors
Chris Marr
Chris Marr, Global Coaching Performance Director at IMPACT

Chris Marr is a teacher and student of content marketing. He's the founder and driving force behind the Content Marketing Academy, the UK's largest membership organisation of its type.

Chris is the leading voice of the growing Content Marketing movement in the UK. His pioneering work has helped countless organisations grow through content marketing. His drive comes from a desire to help people break free from the world of interruption marketing

Through workshops, events, coaching, conferences and, of course, a ton of freely available content, Chris has become a respected Content Marketing educator.

Like all educators, Chris is also a dedicated student. He's interviewed and facilitated events with many of content marketing’s most notable thought leaders. The knowledge he's learned from the likes of Jay Baer, Ann Handley, Marcus Sheridan and Mark Schaefer has been shared freely with the members of his growing community.

Chris has also connected with many content marketing practitioners who have achieved remarkable success. By shining a light on these businesses and sharing the stories of their success, Chris perfectly blends the theory and practice of content marketing.

Chris Marr is a teacher and student of content marketing. He's the founder and driving force behind the Content Marketing Academy, the UK's largest membership organisation of its type.

Chris is the leading voice of the growing Content Marketing movement in the UK. His pioneering work has helped countless organisations grow through content marketing. His drive comes from a desire to help people break free from the world of interruption marketing

Through workshops, events, coaching, conferences and, of course, a ton of freely available content, Chris has become a respected Content Marketing educator.

Like all educators, Chris is also a dedicated student. He's interviewed and facilitated events with many of content marketing’s most notable thought leaders. The knowledge he's learned from the likes of Jay Baer, Ann Handley, Marcus Sheridan and Mark Schaefer has been shared freely with the members of his growing community.

Chris has also connected with many content marketing practitioners who have achieved remarkable success. By shining a light on these businesses and sharing the stories of their success, Chris perfectly blends the theory and practice of content marketing.

Cancellation policy

We know things happen, and sometimes at the last minute. If you need to modify or cancel your registration for any of IMPACT's virtual trainings, we ask that you let us know as soon as possible, and we’ll work something out. We’d be happy to talk you through alternate options or offer you a refund. Please email us at dvavruska@impactplus.com or give us a call at (203) 265-4377.

$3,500
Join the waitlist for this training

We don’t have dates for this next workshop yet, but we will soon! Complete the form below and we will notify you as soon as they’re announced!

Group discounts and bundles

If you have a team of 5+ people, email dvavruska@impactplus.com for a discount.

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