IMPACT Inbound Marketing Agency
Back Back
Services
TAYA

They Ask, You Answer Mastery

A coaching & training program that drives unmatched sales & marketing results.

Sales

Sales Performance Mastery

Improve the competencies and close rates of your sales organization.

Web design

Website Mastery

Web design, development & training for your team.

HubSpot

HubSpot Mastery

Everything you need to get the most from HubSpot.

AI Mastery

AI Enablement Mastery

Unlock the power of AI in all aspects of your revenue operations.

Gear icon

More Services

Discover how IMPACT’s services can help take your business to the next level. Book a free 30-minute coaching session Book a free 30-minute coaching session
Success Stories
Pricing
Community
IMPACT LIVE is coming to Chicago in 2024! Get Event Details Here Get Event Details Here
Learning Center
Learning Center

Learning Center

Free resources to help you improve the way you market, sell and grow your business.

Jump to

Jump to

Quick Links

Quick Links

[NEW] The Endless Customers Podcast is now available everywhere. Learn how to earn trust & win more customers in the age of AI. Listen Now Listen Now
Login
About
...
Training for Agencies
HCT Client Communications Training

Virtual training

HCT Client Communications Training

Join IMPACT Global Coaching Performance Director, Chris Marr, for a one-month coaching program to improve the authority you hold when coaching and training your clients on HubSpot. You’ll learn the five core communication principles needed to become a truly indispensable trainer and increase your effectiveness when working with clients.

Join waiting list

What you will learn:

Communication is at the heart of everything we do in agency services — and frankly, as humans. But becoming a great communicator and holding authority with clients is an artform few professionals have mastered.

What does it truly mean to be a good communicator and effective trainer? How do you show up in conversations with your clients? Have you ever left a meeting and thought, "Wow, that didn’t go how I intended it to,” all because you failed to communicate effectively or were caught offguard and suddenly found yourself on the defense?

If you’re looking to improve your communication skills and capabilities as a trainer, and feel more comfortable navigating tough conversations with clients and colleagues, then this is the training program for you.

This one-month program is tailored specifically for HubSpot Certified Trainers. You’ll start with the foundation of communication and what it means to show up with authority and leadership in every client relationship. Then, you’ll participate in role-playing scenarios that allow you to seamlessly apply critical communication principles to your everyday client interactions.

Learn how to:

:fire: Be the Authority, Instantly: Learn the secrets to immediately command respect and establish a high-trust trainer-client relationship.
:dart: Host Unforgettable Sessions: Create meetings and trainings that not only educate but inspire—making you a trainer your clients can't wait to learn from.
:hammer_and_wrench: Become Irreplaceable: Gain the techniques to not just meet, but exceed client expectations—making you indispensable.
:rocket: Empower for Success: Challenge your clients to master HubSpot on their own. Equip them with the skills for long-term, sustainable success.
:facepunch: Handle Difficult Scenarios like a Pro: From handling objections to managing "difficult" clients, learn how to navigate challenges with confidence and poise.
:speech_balloon: Speak with Conviction: Say goodbye to weak, authority-diminishing language. Learn the power words that establish you as a subject-matter expert.
:star2: Smooth Client Journeys: Master the art of expectation-setting to eliminate friction, ensuring your clients are fully prepared and eager to maximize every session with you.

What’s Included:

  • Day 1 - HCT Communication Principles Workshop: Oct. 24 (9 a.m. - 12:00 p.m. ET)
  • Day 2 - Applying Communication Principles to HCT Client Trainings: Oct. 25 (9 a.m. - 12:00 p.m. ET)
  • Bi-Weekly HCT Role-Play Sessions: Nov. 1, 15 & 29 

Optional Add-On — Client Call Reviews, Grading & Feedback: $399

  • Two client call reviews with feedback from your coach, Chris Marr.
  • Chris will review two calls (one prior to your training, and one after you’ve attended all three days of training and implemented what you’ve learned).
  • Feedback will be based on an 18-point grading scale and provided to you in a recorded video for reference.

Upcoming Dates

Dates to be scheduled soon

About Your Instructors
Chris Marr
Chris Marr, Global Coaching Performance Director at IMPACT

Chris Marr, based in the picturesque city of Dundee, Scotland, is universally recognized as "The Authoritative Coach." With thousands of hours devoted to coaching an expansive range of companies, from nimble startups to 7 and 8-figure enterprises, he has unequivocally established himself as a leading expert in the field.

As the Global Coaching Performance Director at IMPACT, Chris takes coaching to new dimensions. He holds the unique honor of being the world's first certified "They Ask, You Answer" coach. In this trailblazing role, he is responsible for leading, mentoring, and shaping coaching talents across the globe.

Chris is also the celebrated author of "Become an Authoritative Coach: Stop People Pleasing, Challenge Your Clients, and Be Indispensable," a seminal work that further cements his reputation as a dual authority in coaching and content marketing.

Beyond his extensive portfolio in coaching, Chris is a dedicated Stoic Practitioner and Philosopher. His fascination with human behavior is not a mere interest but a lifelong commitment to understanding the intricacies of human potential.

His relentless pursuit of professional development and continuous learning makes him one of the most sought-after coaches globally. Known for transforming untapped potential into peak performance, Chris Marr is the coach you seek when you're ready to achieve not just your goals, but far beyond them.

Chris Marr, based in the picturesque city of Dundee, Scotland, is universally recognized as "The Authoritative Coach." With thousands of hours devoted to coaching an expansive range of companies, from nimble startups to 7 and 8-figure enterprises, he has unequivocally established himself as a leading expert in the field.

As the Global Coaching Performance Director at IMPACT, Chris takes coaching to new dimensions. He holds the unique honor of being the world's first certified "They Ask, You Answer" coach. In this trailblazing role, he is responsible for leading, mentoring, and shaping coaching talents across the globe.

Chris is also the celebrated author of "Become an Authoritative Coach: Stop People Pleasing, Challenge Your Clients, and Be Indispensable," a seminal work that further cements his reputation as a dual authority in coaching and content marketing.

Beyond his extensive portfolio in coaching, Chris is a dedicated Stoic Practitioner and Philosopher. His fascination with human behavior is not a mere interest but a lifelong commitment to understanding the intricacies of human potential.

His relentless pursuit of professional development and continuous learning makes him one of the most sought-after coaches globally. Known for transforming untapped potential into peak performance, Chris Marr is the coach you seek when you're ready to achieve not just your goals, but far beyond them.

Cancellation policy

We know things happen, and sometimes at the last minute. If you need to modify or cancel your registration for any of IMPACT's virtual trainings, we ask that you let us know as soon as possible, and we’ll work something out. We’d be happy to talk you through alternate options or offer you a refund. Please email us at dvavruska@impactplus.com or give us a call at (203) 265-4377.

$1,999
$899
Join the waitlist for this Workshop

We don’t have dates for this next workshop yet, but we will soon! Complete the form below and we will notify you as soon as they’re announced!

Group discounts and bundles

If you have a team of 5+ people, email dvavruska@impactplus.com for a discount.

More upcoming trainings for agencies:

Dates to be scheduled soon

How to Advance and Scale Up Your Agency

Spend two days with the CEO of IMPACT Bob Ruffolo as he breaks down what every agency leader needs to know about growing their business. You’ll learn the tactics, resources, and strategy that he used to scale his agency, tackling everything from leadership and HR, to operations and more.

Learn more & register

Dates to be scheduled soon

Principles of Great Communication

Join IMPACT Global Coaching Performance Director, Chris Marr, for a two-day workshop to become a world-class communicator. You’ll learn the core communication principles needed to increase your effectiveness working with clients and your own team.

Learn more & register

Dates to be scheduled soon

Client Communication Mastery

Transform your agency's communication skills and drive success with our three-month program based on Marcus Sheridan's Question First framework. Led by expert coach Chris Marr, you’ll gain the skills needed to excel in communication and lead with confidence.

Learn more & register