Digital Sales & Marketing
Digital Sales & Marketing

Free digital sales and marketing courses

Immediately start seeing better digital sales and marketing results with dozens (and counting) of free online courses inside IMPACT+.

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Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

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Digital sales and marketing services

Discover the full array of IMPACT services, including inbound marketing training, web design, paid media management, and more.

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They Ask, You Answer
They Ask, You Answer

Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

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Hire a coach

Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

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Case studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

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They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

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Virtual Selling
Virtual Selling

Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

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Virtual Selling Summit

Virtual Selling Summit 2021 is in the works. In the meantime, enjoy the entire 2020 event on-demand, free for IMPACT+ Pro Members.

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Free video sales and marketing strategy course

Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

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Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

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The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

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Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

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Free HubSpot sales and marketing courses

Taught by Carina Duffy, IMPACT’s lead HubSpot trainer.

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HubSpot Training Day

Following INBOUND 2020, IMPACT and HubSpot co-hosted a full-day of deep dive sessions to help HubSpot users get the most out of the new features fast! On-demand access is free for IMPACT+ Pro Members.

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HubSpot training and implementation

Maximize your investment in HubSpot's marketing, sales, or service platforms with guided training and implementation services.

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Web Design
Web Design

Website Optimization Summit 2021

March 23, 2021, 25+ Speakers/Sessions, Free for IMPACT+ Pro Members or $59 for a day pass.

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Website design and strategy services

Get a beautiful, user-friendly HubSpot or Wordpress website that is easy to update, consistently generates leads and revenue, and grows with you.

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How to best use your 2021 marketing budget so your company rebounds

Focusing your budget on assembling the right team and providing the right training will position you for content marketing success in 2021.

How to best use your 2021 marketing budget so your company rebounds Blog Feature

John Becker

Revenue & Features Editor, Co-host of Content Lab, 15+ Years of Writing and Teaching Experience

February 8th, 2021 min read

For many of us, 2020 was a year to make us question everything — with a global pandemic, social unrest, and a volatile marketplace throwing every part of our lives into disarray. 

Even though many challenges remain, 2021 could be a year to level set, take stock, and chart a new course forward. With a new year before us, how can we best allot our annual marketing budgets to assure we reach our business goals?

Chris Duprey is IMPACT’s chief learning officer; he works with companies to coach them to take control of their digital sales and marketing. To Chris, the answer to the question about budget is simple:

  • Don’t do anything without a strategy
  • Make sure you invest in your team and invest in their training

If you proceed with these two tenets in mind, you can avoid those selling the quick fix that promises too-good-to-be-true results. If you’re ready to work for your success, here’s how Chris recommends you get started. 

2020: Looking back, looking forward

John: So, 2020 was a year that threw everyone for a loop. What’s the right mindset to approach a recovery?

Chris: The right mindset is this: You've got to do the right things. It's the fundamentals that get you through tough times and set the foundation for the future.

That way, instead of peaks and valleys, you have stable growth. So, it’s all about having fundamentals in place. Be sure you're still educating buyers. Be sure you're still being relevant. Be sure you're still adding value, even though the economy might be doing some weird stuff.

🔎Related: Why you need to be the best teacher in your space to win over buyers in the digital age

Be prudent, but don’t be afraid to act

John: With so much uncertainty, is now the time to wait and see?

Chris: “Wait and see” is the fastest way to die. So, if you have a bad product, you’re going to struggle in any economy — especially a volatile one. But if you have a good product, now is the time to be setting the foundation for growth by educating people.

Maybe you've got a good product that people don't know that they need. Educate people so they understand it. This way, they can realize how it will solve their problem. 

John: But businesses are going to be cautious about doing things like hiring right now, right?

Chris: So here's the deal: what's going to make change happen — doing nothing or taking action?

We can either allow ourselves to be controlled and moved by circumstance, or we can take action to change whatever is in front of us right now.

🔎Related: Sales or marketing: Who should I hire first for my growing company?

Investing in your 2021 marketing

John: How can an SMB best invest its marketing budget in 2021?

Chris: They need to invest it in their team. If you don’t have a team yet, you need to get one. 

How should you assemble that team? You need to start with a content manager (who is actually more of a content writer at the beginning). So, you have somebody that can produce content. Then you get into a videographer. Then probably a designer/developer. Then probably a marketing leader. 

The idea is that you start to build a team so that you can own and control your own assets: Your websites, the content that you produce, the videos that you produce. 

The first step is getting those people on board, the second step is to train them. Even if you get someone with experience, they’ll need to learn your industry, learn your culture, and learn your playbook. 

You fall short if you hire them and don’t train them. It’s got to be both together. 

🔎Related: Why is it a bad idea to outsource content creation?

Beware the shiny objects

John: By contrast, what are the less prudent, short-term fixes that businesses might be tempted to spend marketing budget on in 2021?

Chris: Two things that come to mind for me. One is this: businesses think they need to redesign their website without thinking about a content strategy and a video strategy. You need a strategy to make that website valuable to your customers. If you think that just a refresh of your site is going to solve your problems, that's not the case. It's got to be a “whole package” approach. Again, you've got to start with the team. 

The other thing is dumping money into ads without having a strategy behind it and without having a site and the tools that can actually help you establish relationships with customers and build trust.

John: So, how do businesses know the difference? How do they not get swayed by the shiny objects?

Chris: Just be cautious. If somebody promises you a whole bunch of leads right away, that's probably a red flag. If somebody promises you any kind of golden ticket or magic pill, it’s probably not right.

At the end of the day, a successful digital sales and marketing program is going to be a lot of work for your organization. It just is. What separates people that thrive from people that simply survive is that the people that thrive put in the effort and do the work. They build the team. They train the team. They get the right tools. Then, they rinse and repeat — at the right time.

Does it make sense to redo your website? Yes, but at the right time. Should you use ads? Sure, but with the right strategy.

You have to get started by building the foundation. If someone tells you otherwise, be skeptical.  

Different results require different actions

John: Considering everything that's going on, is now a good time for undertaking these kinds of big initiatives? 

Chris: I deal with companies of all different sizes and they're saying, “Hey, 2020 was a really rough year.” And they thought December, January were going to be better, but they weren't. 

The question that I always ask is, “well, what have you done differently?”

If you’re still doing things the way you’ve always done them, then of course nothing has changed for you. If we want to see different results, we have to put in different inputs, we have to do different things. That means taking action. That means hiring the right people. That means actually looking at your company from a buyer's perspective.

What does a buyer really care about?

I think buyers do care about design, but a buyer wants to find the answer to their question. Much more than they want the sexiest design in the universe, they want an answer.

John: Is there one piece of advice you have for businesses in the first half of 2021? 

Chris: For me, it’s simple: Hire the team, train the team. That’s how to really invest in your success.

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