Win More Customers

IMPACT is the team behind the Endless Customers System. We help companies implement Endless Customers in their business so they can become the most known, trusted, and recommended brand in their market, and we do this through our Endless Customers Coaching & Training Program.

At our core, IMPACT is a coaching and training company. We work alongside leadership, marketing, and sales teams to align how they attract, educate, and convert buyers based on how buying decisions are made today. Our role is to guide, challenge, and support your team as you build the systems, content, tools, and skills needed to become and remain the clear leader in your market.

The Endless Customers System is a proven approach to growth built for how buyers make decisions today. Endless Customers is also a national best-selling book, previously known as They Ask, You Answer by Marcus Sheridan, and its principles have been embraced by thousands of businesses around the world. At its core, the system is designed for a reality where buyers do most of their research online, spend less time in face-to-face conversations, and choose companies that consistently show up where they’re looking and come across as the most credible and helpful.

For many businesses, even great ones, it can feel impossible to outrank competitors who show up more often, which leads to missed opportunities, fewer quality leads, and lost market share. Endless Customers solves this by helping companies educate buyers early, earn trust faster, and position themselves as the most credible brand in their market. The result is buyers who arrive more informed, sales conversations that start further along, deals that move faster, and higher close rates. 

The Endless Customers System also helps companies thrive in an increasingly AI-first world. As search shifts toward AI-driven answers and recommendations, brands that consistently publish trustworthy, educational content become more visible and more likely to be recommended by tools like ChatGPT and other AI platforms.

When you work with IMPACT, we guide you through the Endless Customers System to strengthen the five core components of your sales and marketing:

1. Content: We’ll show you how to create content that buyers actually trust and use, including articles, guides, videos, social media content, and YouTube videos. You also learn how that content gets discovered across search, social platforms, and AI tools, so it keeps working long after it’s published.
   
   
2. Website: We’ll help you turn your website into your most powerful sales asset. That includes clarifying your core messaging, strengthening credibility, improving speed and conversion performance, and building tools like self-selection experiences and a robust, educational Learning Center.
   
   
3. Sales Activities: We’ll teach your sales team how to use content to sell more effectively. That includes assignment selling, using 1:1 video for efficiency and personalization, improving on-camera performance, and running sales conversations that start further along and close faster.
   
   
4. Sales and Marketing Technology: We’ll help you properly set up and use the right technology, including your CRM and marketing automation tools (like HubSpot), along with analytics and AI tools. The focus is on visibility, productivity, and efficiency so teams know what’s working and where to improve.
   
   
5. Sales and Marketing Culture: We’ll help align your sales and marketing teams around a unified customer-acquisition strategy—no more silos. Everyone will understand the strategy, know their role, and support each other in attracting, educating, and converting the right buyers.

The result is a system where marketing and sales reinforce each other, momentum builds over time, and growth becomes more predictable.

Yes. AI is a big part of how we help teams grow through Endless Customers.

We’ll help you use AI to create better content more efficiently without sounding generic or like every other company in your space. We’ll also help you increase your visibility in AI-driven search and chat tools by publishing the kind of helpful, trustworthy content AI tends to surface, and by strengthening the trust signals that matter when buyers and AI are deciding who is credible.

Beyond content, we’ll teach your marketing and sales teams how to use AI tools to move faster and work smarter. We’ll help you build a culture where your staff embraces AI, and we’ll train your team to use AI safely and responsibly. 

This is all part of our Endless Customers Coaching & Training Program.

IMPACT helps teams apply Endless Customers through a structured coaching and training process that starts with full alignment and continues with ongoing guidance and accountability. We begin with an Alignment Day, where leadership, sales, and marketing come together to fully understand the Endless Customers System, align on it as a company priority, and clarify each team’s role in making it successful.

From there, we run an initial planning session to benchmark where you’re starting and set clear priorities for the next 90 days. Every quarter, we track progress, refine focus areas, and adjust priorities as your team grows. Based on those priorities, you receive targeted coaching and training from the IMPACT team, covering content and video creation, social media and YouTube, website strategy and optimization, assignment selling, revenue team meetings, CRM and marketing automation (often with HubSpot), and practical uses of AI. Ongoing coaching keeps everyone aligned, accountable, and moving forward together.

Absolutely. IMPACT has dedicated teams to help you:

• Design, build, and optimize your website
• Set up your HubSpot portal and train your team to use HubSpot to its fullest
• Manage and optimize your ads across Google, Meta, and other platforms

All of this work is guided by your core Endless Customers strategy, so your website, HubSpot, and paid media support the same goals and messaging your team is executing through coaching.

Many coaching clients bring in our web, HubSpot, or paid media teams for add-on projects when they do not have the internal resources or bandwidth to handle that work in-house. 

We’ve been delivering these services for more than a decade, with experienced specialists who can help you move faster and get it done right.

You can learn more about our Website Services, HubSpot Services, and Paid Media Services to see how these teams support Endless Customers in practice.

If you’ve heard about Endless Customers through a referral, discovered it on our website, or heard Marcus Sheridan speak and it feels like the right direction, you might be wondering if you need to read the full book first. The short answer is no.

You can get a strong understanding of the system through resources on our site. Start with the Endless Customers Special Preview Edition for a quick, high-level overview, then go deeper with our What is Endless Customers guide. 

If you’re ready to explore what this could look like for your business, reach out now and we’ll guide your learning from there.

The ROI of implementing Endless Customers™ varies by company, but the potential is significant. If you were to win even 25% of the deals you’re currently missing, the ones you should be in but aren’t because you’re not the most known, trusted, or recommended in your market, what would that mean for your business?

Many of the companies we work with found they were missing out on a massive number of sales opportunities simply because they weren’t showing up when and where buyers were looking. That changes quickly when you commit to this system.

When you consistently produce content that answers real buyer questions, publish with transparency, and build trust through video, you’ll begin to stand out as the authority in your space. Sales becomes easier. Buyers are more informed and qualified. You’ll command better pricing, spend less time educating, and close deals faster. Most companies we work with see a 3 to 5 times increase in the number of qualified opportunities entering their pipeline, and those opportunities convert at a much higher rate.

As for timing, results can begin almost immediately. The fastest gains come when your sales team is trained to integrate content into the sales process. For example, sending a cost or value video to hesitant decision-makers has helped clients move deals across the finish line within days. These quick wins happen when you create the right content early and use it strategically in sales conversations.

Over time, as your brand becomes more visible and trusted, your marketing pipeline grows, and your cost per acquisition drops. That’s where the long-term ROI compounds. You stop chasing leads and start attracting the right ones consistently.

Want to know what that looks like in your market? Start by asking: If we increased our market share by 25%, what would that mean for our business over the next 12 to 24 months? That’s the kind of opportunity Endless Customers was built to capture.

Yes, as long as you’re a good fit for the Endless Customers System and you’re willing to do the work required to implement it the right way. It works best for companies whose buyers do significant research before reaching out, and for leaders who want to build an owned growth engine instead of relying on short-term tactics or outsourcing.

The biggest factor in success is commitment. Companies that fully invest in the system and follow it with discipline tend to see substantial growth. That usually means having the right people in place, or being willing to hire them, especially a content manager and often a videographer. It also means producing a steady cadence of content and video every week, tracking performance closely, and continually optimizing based on what buyers respond to.

When that commitment is there, many businesses see a major increase in both the quality and quantity of sales opportunities coming from their digital channels, often in the range of 3-5x, with some seeing even bigger gains.

IMPACT operates as a coaching and training company, not a traditional marketing agency, even though our roots are in agency work. Over time, we learned that companies see the strongest, most lasting results when they own their growth and use us to guide, coach, and train their teams rather than outsource the work entirely.

Our focus is on helping your team build the skills, systems, and discipline needed to implement Endless Customers successfully. That typically takes 18 to 24 months master all of the principles of Endless Customers inside your organization. From there, many companies transition to lighter coaching, while others continue with deeper support as their business grows and their goals expand.

We do offer website, HubSpot, and paid media services, which may feel more familiar to an agency model. For most clients, those services support and extend the work happening through coaching, especially when internal resources are limited. The difference is that everything we do is designed to help your team become more capable, confident, and self-sufficient over time.

There are several ways to hear directly from IMPACT clients without needing to track down one-off references. We regularly feature customers on The Endless Customers Podcast, where they share what their journey looked like, what worked, and what they learned along the way. Many of our most recent and impactful conversations are also collected on our Success Stories page, so you can watch and listen on your own time.

Another great option is to attend Endless Customers Live, our twice-yearly conference. It’s an opportunity to meet and talk with a wide range of customers in person, hear real stories from the stage, and see how different companies are applying Endless Customers in their business. For many leaders, this provides far more context and confidence than a single reference call ever could.

First, thank you for even thinking about making a referral. It truly means a lot to us and directly supports our mission of creating heroes, growing businesses, and changing lives.

The easiest way is to send them to our Schedule a Call page so they can connect with our team directly. When they reach out, ask them to mention your name so we know the introduction came from you. We’ll make sure to follow up with you, keep you in the loop on how things progress, and share our appreciation for the referral in a meaningful way.