Services
TAYA

They Ask, You Answer Mastery

A coaching & training program that drives unmatched sales & marketing results.

Sales

Sales Performance Mastery

Improve the competencies and close rates of your sales organization.

Web design

Website Mastery

Web design, development & training for your team.

HubSpot

HubSpot Mastery

Everything you need to get the most from HubSpot.

AI Mastery

AI Enablement Mastery

Unlock the power of AI in all aspects of your revenue operations.

Discover how IMPACT’s services can help take your business to the next level. Book a free 30-minute coaching session Book a free 30-minute coaching session
Learning Center
Learning Center

Learning Center

Free resources to help you improve the way you market, sell and grow your business.

Discover how IMPACT’s services can help take your business to the next level. Book a free 30-minute coaching session Book a free 30-minute coaching session

Free: Assessment Does your website build trust with buyers and bring in revenue?

Score My Website
Close

Free: Assessment

Does your website build trust with buyers and bring in revenue?
Take this free 6 question assessment and learn how your website can start living up to its potential.
Score My Website
Liz Murphy

By Liz Murphy

Jan 16, 2018

Topics:

Content Marketing Web Design Creator's Block
Subscribe
Join 40,000+ sales and marketing pros who receive our weekly newsletter.

Get the most relevant, actionable digital sales and marketing insights you need to make smarter decisions faster... all in under five minutes.

Thanks, stay tuned for our upcoming edition.
Content Marketing  |   Web Design  |   Creator's Block

"How to Handle Feedback You Don't Agree With" (Creator's Block, Ep. 57)

Liz Murphy

By Liz Murphy

Jan 16, 2018

"How to Handle Feedback You Don't Agree With" (Creator's Block, Ep. 57)

I know we’ve talked about the art of giving and receiving feedback on Creator's Block. But this week, we wanted to address something specific we’ve touched upon in previous episodes -- how to handle negative feedback from clients that we don't agree with.

Since it's a significant feedback challenge on its own right, we would always say, “Hey, let's talk about this on a different episode.”

Well, today is that day. This is that "different episode."

Whether we're talking about the first mockup of a website page, an initial draft of an infographic design, or a rough draft of a blog post, we've all been there. 

We anticipate that our work will be positively received -- or at least we'll get a, "Yeah, we're moving in the right direction!" -- and are instead met with pushback.

"Eh. It's okay? Maybe make the logo bigger. Make the font color 'pop' more, because I don't like the colors. I don't know what's wrong with the copy, but it doesn't feel right. I just don't like the direction you took."

Most of the time, we take this kind of constructive feedback in stride.

We know creating to fulfill the vision of others requires collaboration, back and forth, and the humble understanding that always takes the input of many to get a creative agency project across the finish line.

There are occasions, however, where -- not out of ego, but due to experience or sometimes simply our creative gut instinct -- we don't agree with the feedback we receive from clients. 

There's an art form to how you handle situations like these, since (a) you can’t blow up a client relationship just because you think a client might be wrong, and (b) there are those occasions where you’ll realize later -- after a client has pushed you to do something different -- that they were right. 

(Or, at the very least, they had a valid point that pushed you create something bigger and better._

It's a balancing act that we think not only creatives can relate to, but anyone in a client-facing position.

Enjoy!

Listen to the Episode

MarketHer iTunes Subscribe

What We Talked About

  • How do we react when the client is "wrong" in their feedback?
  • When do we push back, and when do we go with their feedback?
  • How do content projects differ from design projects in the client feedback equation?
  • How do we keep our egos in check as creative professionals who need to help others achieve their goals?
  • How do you push back when you only have your gut to rely on, instead of having data at your fingertips to support your response?
  • What does the process really look like when we know we need to check our ego and try something new outside of our comfort zone? And how do we grow from that?
  • What's the difference between a difficult client and a challenging client? Or is there no such thing as a difficult client?
  • Our takes on what you should always do -- and never do -- when handling difficult feedback scenarios with clients.

Resources We Discussed

We Want to Hear from You!

First, subscribe to Creator's Block on Apple Podcasts. Second, have a question or an idea for a future episode of the podcast? Let us know! 

Or, you can leave us a comment below! Until next week...

Free: Assessment

Does your website build trust with buyers and bring in revenue?
Take this free 6 question assessment and learn how your website can start living up to its potential.

Related Articles

TOFU Video: Reaching Early-Stage Customers with Your Video Content

November 13, 2023
Lindsey Schmidt Lindsey Schmidt

7 Marketing Trends You Can’t Ignore in 2024

November 2, 2023
John Becker John Becker

Content Managers: Use This Step-by-Step Guide to Create the Content Your Team Needs

October 12, 2023
John Becker John Becker

Is Content Marketing Dead in 2024?

October 11, 2023
Marcus Sheridan Marcus Sheridan

Authentic Video Marketing in The Age of Deepfake Technology

September 27, 2023
John Becker John Becker

What Should a 2024 Content Marketing Strategy Include?

September 21, 2023
Mandy York Mandy York

What Is a 'Learning Center' and Why Does My Website Need One?

September 14, 2023
John Becker John Becker

HubSpot Update September 2023: What’s New from INBOUND

September 13, 2023
Jessica Palmeri Jessica Palmeri

How to Humanize Your Content While Using AI

September 11, 2023
Mandy York Mandy York

How To Create Sales Enablement Content Your Sales Team Will Love

August 17, 2023
John Becker John Becker

How to Create a Content Map To Solve Your Marketing Guesswork

July 6, 2023
Brian Casey Brian Casey

Marketing Without a Map: Why You Need A Content Mapping Strategy

July 5, 2023
Brian Casey Brian Casey

Inbound Marketing vs. Content Marketing: What's the Difference? 

July 3, 2023
Brian Casey Brian Casey

DIY Marketing for Home Improvement: Building Trust and Bringing in New Customers

June 22, 2023
John Becker John Becker

LinkedIn Could Become Your Most Powerful Distribution Channel

June 22, 2023
John Becker John Becker

Your B2B Content Strategy Is Going to Need More Social

June 21, 2023
Nick Bennett Nick Bennett

How to Write a Persuasive Case Study That Converts (w/ free template)

June 1, 2023
John Becker John Becker

Top 10 Must-Have Qualities To Look For in a Content Manager

April 20, 2023
Marcus Sheridan Marcus Sheridan

Why You Need a Content Manager (and How to Hire the Right One)

April 13, 2023
Marcus Sheridan Marcus Sheridan

Your Content Initiative Can't Succeed Without Help From The Sales Team

March 22, 2023
Zach Basner Zach Basner

How to Ghostwrite Content for a Subject Matter Expert

March 20, 2023
John Becker John Becker

5 Smart Ways to Combat Common Buyer Questions With Content

February 27, 2023
Ramona Sukhraj Ramona Sukhraj

How To Skillfully Write About Competitors On Your Blog

February 20, 2023
Ramona Sukhraj Ramona Sukhraj

4 Ways Marketing Can Help Buyers 'Sell' Themselves

February 9, 2023
Ramona Sukhraj Ramona Sukhraj

6 Signs You're Being Neglected by Your Marketing Agency

February 1, 2023
Chris Marr Chris Marr