Digital Sales & Marketing
Digital Sales & Marketing

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Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

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Digital sales and marketing services

Discover the full array of IMPACT services, including inbound marketing training, web design, paid media management, and more.

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They Ask, You Answer
They Ask, You Answer

Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

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Hire a coach

Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

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Case studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

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They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

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Virtual Selling
Virtual Selling

Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

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Virtual Selling Summit

Virtual Selling Summit 2021 is in the works. In the meantime, enjoy the entire 2020 event on-demand, free for IMPACT+ Pro Members.

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Free video sales and marketing strategy course

Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

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Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

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The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

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Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

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Free HubSpot sales and marketing courses

Taught by Carina Duffy, IMPACT’s lead HubSpot trainer.

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HubSpot Training Day

Following INBOUND 2020, IMPACT and HubSpot co-hosted a full-day of deep dive sessions to help HubSpot users get the most out of the new features fast! On-demand access is free for IMPACT+ Pro Members.

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Maximize your investment in HubSpot's marketing, sales, or service platforms with guided training and implementation services.

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Web Design
Web Design

Website Optimization Summit 2021

March 23, 2021, 25+ Speakers/Sessions, Free for IMPACT+ Pro Members or $59 for a day pass.

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Get a beautiful, user-friendly HubSpot or Wordpress website that is easy to update, consistently generates leads and revenue, and grows with you.

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"Behind the Scenes of IMPACT's Publishing" with Ramona Sukhraj, IMPACT (Content Lab, Ep. 5)

"Behind the Scenes of IMPACT's Publishing" with Ramona Sukhraj, IMPACT (Content Lab, Ep. 5) Blog Feature

Liz Moorehead

Editor-in-Chief, Speaker, Host of 'Content Lab' Podcast

August 22nd, 2018 min read

I am back from vacation, and I have to admit that while I was excited to go on vacation, I am very happy to be back at my desk. Taking time off from work can be strangely stressful in a way, because it's easy to feel... well, lazy and useless, instead of relaxed, if you opt for a "staycation" like I did.

That said, my "Welcome back!" to-do list right now is somewhat terrifying, so I'm going to set it aside for a moment to dive into this week's episode of Content Lab.

At IMPACT, we publish more than 20 articles a week on our blog and have more than 50 contributors working with us at any given time to get that done.

The woman behind all of this? Ramona Sukhraj, IMPACT’s Head of Editorial Content.

I invited her to join me this week to talk about what it takes to be the person who owns content for an organization. 

Ramona and I know from experience that there's so much more to content management than formatting and publishing and wrangling a content calendar.

From managing people and personalities, to handling missed deadlines and quality coaching, we talk about everything you need to know -- and what most folks won't tell you -- about how to be a great content manager without going insane.


Listen to the Episode

Resources & Articles

One Thing: Focus on the People

I’ll admit that conversation was totally selfish in a lot of ways, because (a) I love any excuse I get to nerd out with Ramona over content, and (b) it’s cathartic to talk about all of the highs and lows of content creation.

So many people don’t talk about how the sausage gets made when it comes to regularly publishing on a blog -- which leads me to my one thing for this week.

Having been in a role like Ramona’s myself in the past, as well as the amount of collaboration I still do now to get my larger content projects completed, the one thing I ask you to remember is this:

If you own the content for your organization in any capacity -- blog or otherwise -- know that a lot of your role will be devoted to people. More specifically, relationship management.

Whether you’re giving good feedback or bad feedback, working with people on deadlines, or chasing down those who blow them off entirely, your job will be as much about people as it is about the content.

That’s something I like to remind myself of, because content creation is the thing people avoid. It’s the stuff that feels like homework. So, even though there are times I need to provide some critical feedback or lay down the law with tough love, I know I define how others in my organization feel about the experience of creating content at IMPACT.

Weekly Awesome: Lorne Michaels on Deadlines

In an interview with Harvard Business Review about talent management, Lorne Michaels, the comedy godfather mastermind behind Saturday Night Live, said this:

Question: What's the secret to being creative on a deadline?

Lorne Michaels: Knowing the deadline is real. That focuses people’s thinking. We don’t go on because we’re ready. We go on because it’s 11:30. There’s no getting out of it.

I love that quote -- so much so, that I have it on a post-it note on my monitor. 

Bottom line, yes, people are a big part of content management, but deadlines should forever remain your No. 1 priority.

Don’t sacrifice your goals and your deadlines because someone else didn’t deliver or something went wrong.

Have backup plans. Like Ramona, develop tools and tricks like historical optimization and infographics, for when you’re in a pinch.

Most of all, don’t let perfect be the enemy of good if you need to get something up and done. Get whatever article or content piece to that MVP -- minimum viable product -- stage, go live, and then come back to it later to make it better.

Quality is insanely important in order to remain competitive and stand out with your content, but you also can't get derailed trying to attain a level of perfection that is unrealistic or not commensurate with the value of what you're creating.

So much beautiful content goes to die in pursuit of perfection.

Connect with Ramona Sukhraj

Ramona loves email, but you can also find her on Twitter and Instagram, but also.

Subscribe to the Content Lab Monthly Newsletter

Once a month, I'm going to send you an absurdly useful newsletter will tons of insights, tips, and tools for you to make your content amazing. It's that simple.

So, what are you waiting for? Go to this page and sign-up.

Connect with Content Lab 

Okay, first, you've gotta subscribe to Content Lab on Apple Podcasts. That way you'll never miss an episode! 

Or you can comment on this episode below! I'd love to hear from you.

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