Member Success Manager, 2+ Years of Content Marketing Strategy & Project Management
January 2nd, 2020
How to grow a social media following
Choose the right social platform
Analyze your competitors
Complete your profiles (yes, your personal ones too)
Be consistent with your brand
Share awesome content
Connect with industry thought leaders and influencers
Utilize paid advertising and sponsored posts
Engage with your audience
As someone who has grown up with social media for practically my entire life, I have found myself time and time again taking it for granted.
I think back to making my Facebook account and how excited I was to become digital friends with my real-life friends.
It seems silly now, but it felt like a big moment.
Over time, I ventured over to Twitter, Instagram, and LinkedIn, among others, because I needed to have an account on all of these platforms.
As I have grown older and started my career in digital marketing, I now understand just how impactful social media has become in everything we do as a society and how different life is because of it.
Never before has an individual been able to stay connected with hundreds of thousands of millions of people all across the world in real-time.
For me, I can remember back to a time when I was maybe 13 or 14 years old. I had a friend group that I met on a Facebook gaming page. While I was living in Connecticut, one was living in California, two were living in Ohio, and two were living in Poland.
It can be hard to fathom that social media brought us all together and allowed us to become long-time friends who have stayed connected for over 8 years.
But these types of connections don’t stop with just individuals. Brands are building these same personal connections with their consumers through social media.
Although, for brands, building that following and connection with your audience can be difficult if you don’t know how to get started.
This article will teach you the basics of building a social media following and will provide you with the tools and tactics that brands are using to win on social media today.
1. Choose the right social platform
First things first, understand that just because there is a social platform, doesn’t mean you need to be on it.
You need to understand what the platform really does, who uses it, how people use it, and determine whether it makes sense for your business to have a presence.
Can you confidently say that your target consumer is using every social media platform available? The answer is likely no.
With that being said, your brand should be on the platform(s) your consumers are on. Having great content on Facebook and a highly-active presence means nothing if your buyer persona isn’t there as well.
It is impossible to ignore that Facebook continues to be the leader in the social media space. Rapidly approaching the 2.5 Billion active user mark, it should be no surprise that its top priority is keeping users on the platform longer.
I know what you’re thinking… “But my company is different and these new services don’t help me. We wouldn’t be able to use Facebook to market ourselves because our audience won’t find our content there.”
Although your audience may not use Facebook in a work capacity, they are likely still using the platform personally — possibly as a mental escape during their workday.
You can still get found and make an impression in this respect.
For example, SurveyMonkey created a great Facebook post about using surveys to create winning ads, logos, and packaging using puppies (always a win in my eyes). It is to-the-point, eye-catching, and has an appealing brand offering for consumers.
Some may be hesitant to think that YouTube is considered a social media platform. And on the surface, I would say there is merit to that.
Consider this fact: YouTube is the second largest search engine behind Google. With video continuing to surge as a preferred form of content, it’s no surprise that YouTube is also the second most-visited site on the web, again, only behind Google.
However, as you dig deeper into the core of the platform, YouTube has hundreds of millions of personalities putting content out every single day for the enjoyment and interest of their viewers. This is like every other social platform.
YouTube content creators publish 400 hours of video every minute, and users watch over 1 billion hours of YouTube videos every day.
I know that personally, YouTube is a happy place for me to fall back to and there are a number of content creators who I watch on a weekly, sometimes even daily basis.
Now, as a brand, I’m sure you’re thinking it’s difficult to justify using YouTube because you may be in an industry or be offering a product or service that is niche or less flashy than others.
This is a powerful feature for businesses that use e-commerce.
Editor’s Note: The following feature was sponsored by Combin. - Ramona Sukhraj, Head of Editorial Content
Instagram strategy need that little extra boost?
Combin is a suite of tools (available on desktop for iOS, Windows, and Ubuntu) to help you not only attract new Instagram followers, but also plan and schedule content, manage multiple accounts simultaneously, communicate with your audience, and track activity and growth.
With Growth, you are given powerful insights to analyze your existing audience like gender, language, and location demographics as well as advanced search to target new followers based on your findings.
You can also identify users who unfollow you, follow you back, do not follow you back, and also automate actions like following or commenting on certain posts.
With Scheduler, all of the hassle of maintaining a steady flow of Instagram content is taken care of.
You can schedule posts in advance with control over many of the things you typically would on platform including size editing, location tags, hashtags, and mentions. You can also bulk upload Stories.
Now, editing outside of cropping (i.e. filters, text, etc.) will have to be done previously; the tool is not for creating content from scratch, but the scheduling tool does speed of the process of posting dramatically.
Growth pricing is available for as low as $15 a month and Scheduler is available for as little as $7, but both are available for free with limited features.
When Twitter launched in 2006, it gained immense popularity by introducing a 140 character limit to posts (now updated to 280 characters). It revolutionized how social media was thought of by becoming the first platform to embrace being truly in real-time.
As Twitter has grown to 330 Million active monthly users, it has become increasingly popular for getting the most up-to-date news and information, in real-time.
You can connect with people in your target industries (even as specific as to target companies you want to work with) and market to them directly. Or, as you’re looking to grow your business, you can use LinkedIn to recruit quality talent to hire at your company.
Not only that, but LinkedIn has also become increasingly content-focused.
LinkedIn has introduced native video to the platform, allowing users to either record live video or upload a video and publish it to their newsfeed. You can simply click the video icon at the top of the page and add a video directly into your post.
For all my fellow bloggers, LinkedIn makes it easy to share your long-form content on your profile. Rather than copy and paste a lengthy article into the usual “Start a post” section, you can instead click “Write an article on LinkedIn” where the platform has a blog publishing platform built-in.
Similar to Facebook Groups, LinkedIn Groups are where like-minded professionals come together. These can be a great way for you to find and connect with those who work in the same industry, field, or that share the same interests as you.
Though these are the five most prominent, there are plenty of other social media platforms you can consider for marketing your business as well, including Pinterest, Snapchat, TikTok, and more.
Make sure to do your research and to have a strong understanding that the platform you choose is somewhere your ideal prospects are frequenting. Choosing the right social platform is the first step to building a strong presence and following.
2. Analyze your competitors
Something you should be consistently doing in marketing is analyzing your competitors — and that stands true for social media as well.
What platforms are they active on? What kind of content are they sharing? How often are they sharing?
Understanding your competitor's social media strategies and engagement will help you establish a roadmap of what you should be doing as well.
Even more importantly, by analyzing your competitors, you will discover opportunities to differentiate yourself as a brand in the eyes of the target consumers you are competing for.
3. Complete your profiles (yes, your personal ones too)
Now that you’ve determined where to build your profiles, it’s time to do the dirty work.
Be accurate and up-to-date
Almost every social media platform has a summary area, profile picture, and cover photo where you can enter and showcase information about your business — make sure that this is accurate and up-to-date across all of your platforms.
Nothing is more confusing than seeing one address on your website and another on your Facebook page.
Establishing this general information helps add credibility and allows people to take action immediately if they want.
Building out profiles shouldn’t be siloed to just company pages
Depending on the platform, each of your employees should have completed profiles so they too can share company news, industry insights, etc. Think of the increase in reach you can have by establishing an employee advocacy program!
As every employee becomes a brand advocate for your company — sharing content across their personal platforms — you have the potential to reach all of their followers and connections as well.
As you are building out these profiles, it is important to remember that your company and personal profiles are never truly complete.
You should always be making tweaks and adjustments that will improve the user experience and reflect your company in a positive light.
4. Be consistent with your brand
When I say consistent, I mean the overall tone of your social media presence needs to match your established personality, values, and voice.
Your written bio should match your profile image which should match your cover photo which should match your content.
Even more so, if you are using multiple social media platforms, be sure that each account tells the same story and projects the same tone for your company.
Consumers want to make a meaningful connection with your brand and sharing mixed and contrasting messages will only confuse your followers and likely deter them from sticking around.
For instance, if you’re a law practice, don’t act fun and exciting in your bio if the content your posting doesn’t also reflect a similar mindset or personality.
The content you are sharing should be adding value and building your brand 70% of the time, should be others’ posts and ideas 20% of the time, and should only promote yourself or your business 10% of the time.
Let that sink in.
Only 10% of your content on social media should be self-promotional.
Why? Because this enables you to build trust with your followers and provide them with truly valuable content and information. Would you follow a company that only blasts you with promo offers all the time? Probably not.
That aside, here are some tips on what to post.
Get visual with your content
Add visual content such as images, gifs, and videos to your posts to make them more enticing. Think about the phrase “showing versus telling.”
But above all else, pay attention to the platform and how your audience uses it.
Consider the strengths and common behaviors of each platform. If you have content that is moving in real-time, a platform like Twitter is going to work better for you than Instagram.
Or, if the same content is being posted on different platforms, be ready to adjust accordingly.
If a long-form LinkedIn status is getting a lot of traction but the same post on Facebook is not gaining much engagement from your followers, they are telling you they are not interested in that type of content on Facebook and a change needs to be made.
For instance, HubSpot found that for Instagram, “B2B organizations have the most times of high-clickthrough rates to choose from: 12 to 1 p.m., 5:00 to 6:00 p.m., and even as late as 8 to 9 p.m. when people are winding down for the day.”
Most platforms provide you with insights and analytics about engagement that you should be monitoring and reevaluating your strategy based on.
Create a sharing schedule for each platform and see when your posts receive the most engagement.
You can determine the day, time, and type of post to share to best reach your audience. The more they are engaged with your posts, the more your content will appear in other news feeds.
6. Connect with industry thought leaders and influencers
After hearing the 70:20:10 rule, you are probably wondering “Where can I come up with 20% of the content on my page if the content isn’t actually mine?”
As I briefly mentioned earlier, connecting with industry influencers is going to be a great tactic in developing your social media strategy and building a significant social media following.
These companies or individuals are the thought leaders in your industry that your customers and target audience are following. Tap into that resource!
When you have a big name celebrity endorsing your brand on social media, they can bring a big following, but not the following you may be looking for. In contrast, a micro-influencer brings a more niche following you can target for a much lower price point.
Plus, users looking for content in a niche market are going to be more likely to trust those influencers in the same niche compared to a big name influencer they’ve never truly connected with. Again, it all comes back to building trust.
7. Use hashtags
You have this awesome content and are engaging with your audience, but how do you better optimize your posts to get found by new people?
Similar to a keyword on a website or blog article, hashtags are used to help your social posts perform better in search results. Users are able to follow these hashtags directly or can search them to find related posts.
Hashtags made their debut on Twitter, but have since trickled out to all major platforms.
Which hashtags should I use?
The key to effectively using hashtags is to identify those that are most relevant and popular with your desired audience.
For example, if you work for a home construction company, you may consider using a hashtag such as “#homeremodeling” because it will be related to what your audience is searching for and is likely to be compatible with the type of content you are posting and will be.
It is important to note that your hashtags can and should change depending on the content you are posting. While there will be recurring hashtags you use in your content, adding variety can help you reach larger audiences still involved in your space.
Where do hashtags go in my posts?
The quick answer? It’s complicated.
There isn’t one specific place or way of using hashtags, and it can depend on the platform you are posting on. A good rule-of-thumb is to identify your most desired hashtag and use that directly in your post.
For related or secondary hashtags that you want to capture, considering using those at the bottom of the post or in a comment or thread so they don’t distract from your content but are still performing for you in search results.
In a previous article I wrote, I targeted the keyword technology because my article was about the relationship between employees and their technology. With that, I used #technology to try and appear in more search results on the platform.
8. Utilize paid advertising and sponsored posts
Now that you’re up and running on your social media platform, it’s time to take things one step further.
Organic views will only get you so far and they are becoming increasingly difficult to achieve. Why? Because the platforms are smart and want you to pay to play in order to achieve that social media elite status.
However, social media advertising is one of the most cost-effective ways to engage with a new, targeted audience.
As you have learned, users seeing your awesome content is crucial to building a following on social media. However, with Facebook’s recent algorithm changes, content being posted by friends and family are now prioritized over brand pages.
Uh oh… If users aren’t seeing my content, how will I ever build a Facebook following?
This is where Facebook advertising comes into play.
Facebook advertising can be hugely beneficial for your organization because of the vast number of people using the platform and robust targeting tools you have at your disposal.
Whether you are looking to promote users to like your page or want to push specific content you are sharing, you have a good chance of reaching the users you want to reach because of Facebook’s ability to target very specific factors beyond gender and location, including life events, purchase behaviors, and interests.
If you simply want to get more eyes on your posts, boosting them will get you there.
But if you want to build your following and drive engagement with the right audience, you will need to do much more specific and targeted advertising so the right content is getting to the right people.
“This is something that is more long-term and beneficial. [Facebook ads] actually do things like increase site traffic, increase page engagement, increased followers, and build seed audiences for attracting net new people.
Let’s say you write a blog and share it on Facebook. It will probably get minimal engagement. However, if we work to turn that organic post into an ad (this is called amplifying — not to be confused with boosting), it becomes a real ad and starts to drive engagement on Facebook.”
In order to use advertising to build a following on Facebook, you will have to do more than just turn on a switch. But the potential in using Facebook advertising is very high.
With the highly customized experience offered in Explore, brands can now reach more of the consumers they want in a tab designed for discovering something new. This allows brands to be discovered because of their appealing content and encouraging people to follow them organically.
On the other side, consumers are able to naturally scroll through their Explore feed and discover a new brand or page that they are interested in without it disrupting their experience.
As we discussed earlier, a major differentiator for Instagram as a platform is the power of sellable (or shoppable) posts.
For influencers in particular, showing their following that they are using a certain product and giving them the chance to buy with a few clicks of a button can drastically boost the likelihood of users making a purchase on Instagram.
As I’ve previously mentioned, LinkedIn is the go-to social media platform for B2B marketers, however, building a following can take a lot of work.
LinkedIn as a platform has thousands, if not millions of influencers battling for your attention. This can make it very challenging for individuals and brands to stand out.
When it comes to building a following and getting the right people looking at your content, two features stand out in particular for me; Lookalike Audiences and Audience Templates.
The Lookalike Audiences feature helps you get in front of more of your ideal customers by combining the key traits of those customers with data collected by LinkedIn.
This feature will help you find more of the people you want to be engaging with you, without all the heavy lifting that is typically involved.
Audience Templates eliminate the pain and time-consuming process of creating unique audiences in LinkedIn ads. Now, advertisers can select specific pre-made audiences and traits that they want their advertising to target.
For example, in the image below, if you were an HR talent agency, building a following by using the Corporate HR Professionals Audience Template may be a perfect audience for you to target using LinkedIn advertising.