HubSpot Wishlist: Allow HubSpot Partners to open private tickets in client portals with Support Inbox
“It would be very beneficial for HubSpot Partners to be able to create a private ticket (either that or only ever be able to see your own support tickets). Once a client has access to a portal we are managing for them, it would be preferable to be able to talk with support privately.” - Craig (Platinum Partner)
Focus as we launched Service Hub, and approach INBOUND and beyond is enablement.
Helping our partners learn tools before customers, receive additional information around positioning, demo-ing, and selling — and then how your menu of services/deliverables can incorporate new features/tools.
We talk “Demo Like a Pro,” “partner exclusive lesson videos,” and “how to sell” product pages.
We’re also trying to solve for agencies’ request for more “business” content; consulting around how to start, run, and grow an agency, so we’ve created the Agency Unfiltered web series.
This Episode’s Sponsor: Needls.
Needls. makes it easy for businesses to create, target, and optimize Facebook and Instagram Ads.
*Special Offer for Hubcast Listeners! You can get 40% off the platform for 3 months, which comes out to $120 in savings. Use code: NEEDLSxHUBCAST when signing up to get your discount.
This caters mostly to agencies that have just started in the partner program.
It really walks you through the process of bringing your first client into HubSpot and then managing their customer lifecycle all the way until they renew their subscription with HubSpot and renew their services with your agency.
Client onboarding plans, marketing, and sales handoff processes, launching campaigns - it's all there!