Join the IMPACT coaches for a deep dive on a new topic every month in our free virtual event series.

Register Here
Close

Join the IMPACT coaches for a deep dive on a new topic every month in our free virtual event series.
Register Here
The Ultimate Inbound Marketing Strategy Playbook 2022

Take your inbound strategy to the next level

  • Master the 7 principles of highly effective inbound marketing
  • Dramatically improve your inbound sales
  • Get more buy-in at your company

Hubcast 200: HubSpot Brain Teasers, Multilingual Love, & a Whole Lot of Gratitude!

By Carina Duffy

Hubcast 200: HubSpot Brain Teasers, Multilingual Love, & a Whole Lot of Gratitude!

This episode of the Hubcast is brought to you by Rambl.

It’s our 200th episode!!

What’s funny is that neither of us have been on for 200 episodes, but we know that some of our listeners have been listening since day 1 faithfully!

We're so thankful for people like Frances Bowman, Ryan Casey, Stephanie Baoicchi, Erin Carpenter, and YOU who keep us going. And a special shoutout to our friend George B. Thomas who had such a big part in building the Hubcast into what it is today.

Here’s to you, listeners!

 Join the IMPACT coaches for a deep dive on a new topic every month in our free virtual event series.

Property of the Week

Time Last Seen vs. Time of Last Session

Time Last Seen: “the last time and date the contact has viewed a page on your website. This is automatically set by HubSpot for each contact.”

Time of Last Session: “the last time and date the contact visited your website. This is automatically set by HubSpot for each contact.”

So, what on earth is the difference? Our friend, Frances, sent me this riddle.

From everything I can tell, if the last time a contact came to your website was at 12:05PM on October 25, that will be there Time of Last Session.

If they stayed on your site for half an hour and then left at 12:35PM that’s what would be marked as Time Last Seen.

What I don’t understand is why we have a few contacts who have a Time Last Seen BEFORE their Time of Last Session.

How does that work out?

What’s on Marcus’ Mind

Marcus is in Europe, and he’s got some things on his mind - particularly, a conversation he had with someone who felt like the YouTube market in their country was too small to be worth the effort.

HubSpot Wishlist: A/B Testing for Multilingual Pages

I’m so pumped that you can now A/B test website pages in HubSpot. Except this week I found out you CAN’T A/B test multilingual website pages! Agh!

Vote it Up!

This Episode’s Sponsor: Rambl

Make and accept calls from inside HubSpot. Log calls in less time. Capture and learn from real call data. That’s what Rambl does.

I recently sat down with Mitch, founder of Rambl.ai to talk about how Rambl came to be: 

 HubSpot Updates

[Now Live for Enterprise] Keep Control Over Your Social Presence with Draft Only Permissions in the Social Tool

“Enterprise users of HubSpot's social tools can now maintain greater control over their social presence by setting draft only permissions for specific users within their account.

Navigating to users and teams settings, users with admin access will be able to edit the permissions of individual users or a group of users within their portal.

When editing permissions, navigate over to the Marketing tab, and for social publishing, you’ll now have the option to give users “Draft only” permissions.

Users with “Draft only” permissions will only be able to save social posts as drafts. If you have draft only permissions, you will be able to edit or delete social posts up until they are scheduled to be published. Once a user with permissions to publish has approved your drafts, you will not be able to edit these posts any more.

Once drafts are created, users with the “All accounts” social publishing permission can review and approve drafted social posts, individually or in bulk.”

Learn More

[Now Live in Enterprise] Create Membership-Content

“This new feature enables customers to specify a list of contacts who should have access to content. Once that list is created, every individual can create their own username and password to login to view that content.

Each user in the list can set their own unique username and password and will have to login when they encounter a page you have set as private.”

Learn More

Finally!! This is a game changer.

[Now Live] Embedded Automation - Feedback, Service Hub

“Now live in the feedback tool, is new automation that allows you set up actions that are triggered by a contact's response to a NPS survey.

This new prescriptive step makes it easier for you to start to implement flywheel type tactics, such as emailing net promoters with a link to submit a positive review.

Examples of what’s possible with NPS feedback automation:  

  • Automatically email net promoters encouraging them to write a review, testimonials, or join a referral program.

  • Automatically email net detractors who didn’t provide comments on their rating. This helps you dig deeper into their issue and learn more.

  • Create tasks or tickets for your team to follow up with customers based on their specific feedback.

  • Create slack notifications to share feedback more easily with your entire org.”

Learn More

Until Next Time

If you’re listening on iTunes - head on over and leave us a review! We love hearing your feedback, so feel free to leave some in the comments, or shoot me an email at cduffy[AT]impactplus.com!

Until next time. This is Carina Duffy & Marcus Sheridan saying to you, go out into the world and do some happy HubSpotting!

Join the IMPACT coaches for a deep dive on a new topic every month in our free virtual event series.

Topics:

HubSpot
Published on November 1, 2018

Recent Articles

Track These 5 Inbound Marketing Metrics to See Better Results
October 31, 2022 • 7 min read
Measuring the Invisible: How To Track Your 'Trust Index' [+ Template]
September 7, 2022 • 8 min read
Can HubSpot Help My Retail Business Grow?
July 31, 2022 • 4 min read
Get More Out of HubSpot Reporting With a Third-party Tool
July 9, 2022 • 5 min read
HubSpot Pricing: Your Guide to Everything HubSpot Costs for 2022
April 29, 2022 • 13 min read
4 Keys To An Effective HubSpot Strategy in 2022
April 22, 2022 • 6 min read
Using They Ask, You Answer in Customer Service
April 1, 2022 • 5 min read
Is The HubSpot Free CRM Actually Free?
February 18, 2022 • 6 min read
Ultimate List of HubSpot Pros and Cons
January 8, 2022 • 20 min read
How To Optimize Your Marketing Automation Workflows With HubSpot (Tips)
November 12, 2021 • 11 min read
Top 13 Inbound Marketing & HubSpot Solutions Partner Program Agencies for 2022
October 29, 2021 • 8 min read
HubSpot Sales Hub: 18 Things Every Sales Rep Should Know How to Do (+ Videos)
October 28, 2021 • 5 min read
INBOUND 2021 Recap: Takeaways, Speakers, and Lessons Learned
October 25, 2021 • 7 min read
Need a HubSpot Admin? Here’s How to Find and Hire the Right Candidate
October 22, 2021 • 5 min read
How to Get Sales Reps to Use the HubSpot CRM
October 18, 2021 • 4 min read
HubSpot and Data Privacy: How to Collect Contacts the Right Way
October 4, 2021 • 4 min read
INBOUND is Fast Approaching, Google Leads are Syncing, and Workflow Actions are Placeholding [Hubcast 275]
September 23, 2021 • 4 min read
How to Know When You’ve Outgrown HubSpot Sales Hub Starter
September 23, 2021 • 4 min read
How to Get the Most Out of Your 2-Week HubSpot Free Trial
September 13, 2021 • 5 min read
CMS Hub Starter, business unit add-on, and Stephanie does email validation on a giant database [Hubcast ep. 274]
August 27, 2021 • 3 min read
How much HubSpot do I need?
August 17, 2021 • 4 min read
New HubSpot CMS Hub Starter Tier Released for Growing Businesses
August 6, 2021 • 4 min read
HubSpot CRM review (updated for 2022)
July 27, 2021 • 8 min read
5 HubSpot Sales Hub Tips for Assignment Selling
July 23, 2021 • 7 min read
Custom email nurture reporting, a map hack, and are pop-up forms a thing of the past? [Hubcast 273]
July 22, 2021 • 3 min read