Free Assessment: How does your inbound marketing measure up?

Get Started

Free Assessment:

How does your inbound marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.
Get Started

Free Assessment:

Hubcast 201: UX Frustrations, Content Partitioning, & SO MANY EMAILS

By Carina Duffy

Hubcast 201: UX Frustrations, Content Partitioning, & SO MANY EMAILS

This episode of the Hubcast is brought to you by Verblio.

Since I couldn’t find Marcus this week, I’m bringing back the newly-name Stephanie Baiocchi (formerly Casstevens) to join me for all of this episode’s HubSpot nerd-dom!

Stephanie and I now share a deep connection, since while she was out for her wedding, I moderated her community baby, IMPACT Elite. Hear more about why both of us are so excited about Elite these days, and how you can get involved.

Property of the Week: Ticket Property Series

Time to first agent reply

“The time between when the ticket was created and an agent first replied.”

Super important for your customer service metrics! This is likely one of the main data points you’re going to have goals set around.

What’s on Stephanie’s Mind

Stephanie realized recently just how spoiled she is as a SaaS customer. So many companies she’s worked with having amazing customer experiences make her life easy, but it’s not all sunshine.

We’ve got some thoughts on how companies can take their customer experience more seriously, and, might spend a little time venting, too.

HubSpot Wishlist: Adjustable Columns in Contact & Company Views

“PLEASE, PLEASE make column width adjustable, like Excel, for example.  Salesforce has this capability which allows for seeing many more data points on the Contact Record.  Currently, I can see about 4-5 columns on a 24" monitor before I have to scroll over on the bottom of the page.” Court_CDS

Vote It Up!

Seriously though please vote this up! It would be amazing!

This Episode’s Sponsor: Verblio

Verblio creates content to power inbound marketing, and we're excited to show you what we can create for your audience, or your clients' (PSA: they are a resource service for agencies!).

With their simple HubSpot integration, you can get your content ported straight from Verblio into a HubSpot blog draft!

Learn more at and visit to get 50% off your first month up to $500!

HubSpot Updates

Two Updates to Permissions that Give Admins More Control

“Now live are two updates to permissions in HubSpot CRM:Custom “HubSpot User” properties in HubSpot now respect the user permissions to “View”, “Edit” and “Communicate” as an admin, you can now set “View” and “Edit” permissions for deals and tickets in the sales and service tabs”Learn More

(If your permissions are set to owned only - it can be any HubSpot User property, not just the default HubSpot owner property.)

Set it and Forget it: Send Later Email Scheduling in HubSpot CRM

“Now live is the ability to choose a later send time for emails you draft in the HubSpot CRM. That means you can write emails when it’s convenient for you, schedule them to send at exactly the right moment -- and do all of this directly within your HubSpot CRM.”

Learn More

[Now Live for Marketing Hub Enterprise] Avoid Over-Emailing Contacts with Email Send Frequency Cap

“Now live is a new Email Send Frequency Cap which allows you to set the maximum number of emails every contact should receive in a specific timeframe.

Once you've set the maximum number of emails per recipient, any that cross the threshold will automatically not be sent to contacts who have reached or exceeded the limit.

If you have an important email send that has to get to all users, you can override this setting within the Recipients tab of any email. This setting applies to all email sent from the Marketing Hub, including any email sent from Workflows. ”

Learn More

Woohoo! Wish this wasn’t Enterprise only but we’ll take it!

[Now Live for Marketing Hub Enterprise] Work Seamlessly With Your Team Using Content Partitioning

“Based on the Teams set up in your HubSpot account, you can now set view, edit, and publish access for each team so they work on the right content and don't get bogged down by hunting for the page they need to update.”

Learn More

Until Next Time

If you’re listening on iTunes - head on over and leave us a review! We love hearing your feedback, so feel free to leave some in the comments, or shoot me an email at!

Until next time. This is Carina Duffy & Stephanie Baoicchi saying to you, go out into the world and do some happy HubSpotting!

Free Assessment:

How does your inbound marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.


Email Marketing
Published on November 8, 2018

Recent Articles

HubSpot Pricing: Your Guide to Everything HubSpot Costs for 2023
November 20, 2022 • 13 min read
Track These 5 Inbound Marketing Metrics to See Better Results
October 31, 2022 • 7 min read
Measuring the Invisible: How To Track Your 'Trust Index' [+ Template]
September 7, 2022 • 8 min read
Can HubSpot Help My Retail Business Grow?
July 31, 2022 • 4 min read
Get More Out of HubSpot Reporting With a Third-party Tool
July 9, 2022 • 5 min read
4 Keys To An Effective HubSpot Strategy in 2022
April 22, 2022 • 6 min read
Using They Ask, You Answer in Customer Service
April 1, 2022 • 5 min read
Is The HubSpot Free CRM Actually Free?
February 18, 2022 • 6 min read
Ultimate List of HubSpot Pros and Cons
January 8, 2022 • 20 min read
How To Optimize Your Marketing Automation Workflows With HubSpot (Tips)
November 12, 2021 • 11 min read
Top 13 Inbound Marketing & HubSpot Solutions Partner Program Agencies for 2022
October 29, 2021 • 8 min read
HubSpot Sales Hub: 18 Things Every Sales Rep Should Know How to Do (+ Videos)
October 28, 2021 • 5 min read
INBOUND 2021 Recap: Takeaways, Speakers, and Lessons Learned
October 25, 2021 • 7 min read
Need a HubSpot Admin? Here’s How to Find and Hire the Right Candidate
October 22, 2021 • 5 min read
How to Get Sales Reps to Use the HubSpot CRM
October 18, 2021 • 4 min read
HubSpot and Data Privacy: How to Collect Contacts the Right Way
October 4, 2021 • 4 min read
INBOUND is Fast Approaching, Google Leads are Syncing, and Workflow Actions are Placeholding [Hubcast 275]
September 23, 2021 • 4 min read
How to Know When You’ve Outgrown HubSpot Sales Hub Starter
September 23, 2021 • 4 min read
How to Get the Most Out of Your 2-Week HubSpot Free Trial
September 13, 2021 • 5 min read
CMS Hub Starter, business unit add-on, and Stephanie does email validation on a giant database [Hubcast ep. 274]
August 27, 2021 • 3 min read
How much HubSpot do I need?
August 17, 2021 • 4 min read
New HubSpot CMS Hub Starter Tier Released for Growing Businesses
August 6, 2021 • 4 min read
HubSpot CRM review (updated for 2022)
July 27, 2021 • 8 min read
5 HubSpot Sales Hub Tips for Assignment Selling
July 23, 2021 • 7 min read
Custom email nurture reporting, a map hack, and are pop-up forms a thing of the past? [Hubcast 273]
July 22, 2021 • 3 min read