The momentum shows no sign of stopping anytime soon.
Marketers need to be in an offensive position, identifying and resolving potential violations before they become issues. This business intelligence, in turn, enables marketing departments to conduct campaigns that minimize risk ahead of time and maximize business growth.
2. Be Informed:
A few common compliance issues that arise for marketers include:
Native advertising: Consumers must be able to differentiate this paid messaging from other similarly-formatted content surrounding it.
Disclosures: Clear, conspicuous, and accurate disclosures must accompany advertisements’ claims.
Unfair, Deceptive, or Abusive Acts and Practices (UDAAP): Companies must not use messaging that misrepresents their products to consumers.
Staying informed of these possible risks as well as changes in compliance policy and law is paramount to avoiding them.
Building customer considerations into your marketing risk-management program is key to thriving in a customer-centric world.
You can also learn a lot from your competitors’ missteps by reviewing the wealth of information contained in the CFPB Consumer Complaint Database. By doing this, you take proactive steps to avoid making the same mistakes while maintaining focus on customer loyalty.
As the number of marketing channels continues to grow, brands are heavily leveraging technology to reach consumers in a more automated, scalable way. As this marketing revolution continues to explode, compliance needs to become front and center in this conversation.
Marketing compliance is another growth opportunity for many organizations and it is playing an increasingly significant role in helping marketers feel more confident and secure in how their messages are being used and disseminated.
When you know how to manage the risk, you are better positioning yourself to take advantage of the growth opportunities.
If you’d like to “get smart quick” on marketing and compliance, check out COMPLY2016, a one-day conference focused on marketing compliance with speakers from federal and state regulatory agencies, marketing visionaries, and industry experts. Learn more here!
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