Subscribe
Join 40,000+ sales and marketing pros who receive our 4x a week insights, tips, and best practices.
Thank you! You have been subscribed.

Free Guide: The Ultimate Inbound Marketing Strategy Playbook 2022

Read the Guide Subscribe
Join 40,000+ sales and marketing pros who receive our 4x a week insights, tips, and best practices.
Thank you! You have been subscribed.
Learning Center
Learning Center
Close
The IMPACT Learning Center

Free resources to help you master inbound marketing and They Ask, You Answer

Access the Learning Center

Access the Learning Center

Access the Learning Center
learning_center_grey__What is They Ask, You Answer-v2-black

What is They Ask, You Answer?

What is <span>They Ask, You Answer?</span>
Articles, Podcasts, & Updates

Articles, Podcasts, & Updates

Articles, Podcasts, <span>& Updates</span>
learning_center_grey__Free Courses and Certifications.svg

Free Courses & Certifications

Free Courses & <span>Certifications</span>
On-Demand Keynotes & Sessions

On-Demand Keynotes & Sessions

On-Demand <span>Keynotes & Sessions</span>
Events
Events
Close
IMPACT+ Membership
IMPACT+ Membership
Close
Services
Services
Close
Navigation_8_2021_taya

They Ask, You Answer Coaching & Training

They Ask, You Answer Coaching & Training
They Ask, You Answer Workshop

They Ask, You Answer Workshop

They Ask, You Answer Workshop
Navigation_8_2021_workshop

Inbound Marketing Services

Inbound Marketing Services
Navigation_8_2021_website design - monitor

Website Design & Development

Website Design & Development
Navigation_8_2021_hubspot implementation

HubSpot Training & Implementation

HubSpot Training & Implementation
Navigation_8_2021_virtual selling

Virtual Sales
Training

Virtual Sales <br>Training
Navigation_8_2021_swell - paid ads

Paid Search & Social Services

Paid Search & Social Services
Become a Certified Coach
Become a Certified Coach
Close
... Inbound Marketing Marketing Strategy
Close
The Ultimate Inbound Marketing Strategy Playbook 2022

Free Guide:

The Ultimate Inbound Marketing Strategy Playbook 2022
Read the Guide
The Ultimate Inbound Marketing Strategy Playbook 2022
Free Inbound Marketing Playbook
View The Ultimate Inbound Marketing Strategy Playbook 2022
The Ultimate Inbound Marketing Strategy Playbook 2022

Free Guide:

Take your inbound strategy to the next level

  • Master the 7 principles of highly effective inbound marketing
  • Dramatically improve your inbound sales
  • Get more buy-in at your company

What business leaders should be focusing on heading into Q3 and Q4

By Bob Ruffolo

Bob Ruffolo also recommends this free guide: The Ultimate Inbound Marketing Strategy Playbook 2022.

What business leaders should be focusing on heading into Q3 and Q4 Blog Feature

All around the world, there are signs that life is getting back to normal. After months of quarantine and tragedy, towns and cities are starting to come alive. Businesses are opening their doors, consumers are emerging to make purchases, and employees are getting back to work. 

Free Guide: The Ultimate Inbound Marketing Strategy Playbook 2022

The news is filled with hopefulness that augurs a return to life before coronavirus

In the face of all of this optimism, I would like to offer the following counterargument: Life is not going to go back to the way it was before. Certainly not soon — and probably not ever. Even if the virus were eradicated tomorrow, too much has changed for us to simply revert to the way things were

Smart businesses should prepare themselves to adapt to the new world we are entering, not the old world that we all miss. 

The sooner we all shift our priorities and embrace the sea-change that has swept across the world these past few months, the sooner we can revamp and grow our businesses.  

At no time in my life has the world been more open to change. For me, the post-COVID world offers the most exciting opportunity I’ve ever known. 

The emotional aftermath of COVID

Businesses are made up of people, and every single person has handled this experience differently. Some have been touched directly by the virus, many have dealt with the economic fallouts of lost income, nearly everyone has, understandably, come to fear leaving the house.

As the worst of the pandemic passes, you’re going to see two extremes: On one side will be  those people who will be very protective of their health. They will continue to live as we’ve lived these last few months — in strict self-quarantine, venturing out only when necessary. 

On the other side will be those who are first in line at their favorite restaurant when it reopens, ready to welcome a return to normalcy. I will be one of the latter.

At every business, you will have people on both ends of this spectrum. Colleagues and close friends will have polar-opposite responses. 

Business leaders have the ability to influence their company’s response by the way they act as quarantines lift, but of course, they must be mindful of everyone’s comfort level.

Business leaders must walk a fine line between empathy and true leadership. At the end of the day, business needs to get done. Do what you can to make your people feel supported, but be sure to convey the high expectations you maintain for everyone in your organization. 

This means continuing to be flexible for people’s schedules and continuing to allow the freedom to work from home, while also expecting that your employees bring their best selves to work each day so they can perform at the highest standard possible.

Getting ready for the months ahead

Business leaders need to prepare for best and worst case scenarios, taking all the data they have and constantly revising and updating their plans.

In two months, we might have regained some economic normalcy. Or, there could be a backlash, a second wave, and a return to full quarantine.

The federal government might approve additional stimulus funding, or they might cut off any further assistance.

Businesses need to know that anything can happen, so they should build a model for both extremes. 

Our good friends at Petra Coach have developed a playbook that outlines how you can go from defense to offense. 

When the pandemic first hit, businesses went into safety mode. They cut expenses, cut staff, cut marketing budgets — all in trying to hold on to as much cash as possible. This was defense.

Then, according to Petra, businesses move into the stabilize stage, when communication (both internal and external) becomes the focus. Frequent meetings help you take stock and align your priorities. 

Then, when you feel you’ve found some stability, you enter the reset stage. You’ve put out the fires and are ready to begin moving forward. The reset stage is an exciting time of planning — both revising old strategies and crafting new ones. This is when you strategize pivots you can make to seize new opportunities.

Finally, you move into offense. You put your plans in motion and begin to execute. 

I advise all businesses out there not to dwell in the stabilize stage, as tempting as it might be. Even as things are uncertain — even as things could take another turn for the worse — think about ways you can see COVID as an opportunity. 

What market share has opened up? What new revenue streams have presented themselves? 

Be smart, but be prepared to pivot and move forward, should the chance present itself.

Hiring in the post-COVID era

We’ve been in a tight labor market for years now. Suddenly, that’s flipped. Right now, there is an amazing talent pool that is looking for work. If you’re in the position to hire, if you’ve pivoted and need staff to help execute your new plans, you will have great choices. 

Increasingly, we will see companies be willing to take on remote workers — even if they didn’t have a remote culture before. COVID-19 has taught many industries that remote work is possible, that collaboration and efficiency are not significantly hurt by physical distance. 

I also believe we will see a glut of workers looking to make a change from one industry to another. When a major crisis shakes up the economy, people start reassessing their career goals. You will see professionals willing to start at the bottom in a new field, eager to learn. 

For employers, now’s a time to really focus on the way you read resumes and the way you evaluate experience. What skills and competencies does a candidate need to bring to the table? What can be taught after they start?

If a person brings the right mentality, the right ethos to a job, if they show they’re willing to learn, they might be the right hire, even if they don’t have industry experience.

Lasting effects of COVID-19

The most significant and lasting effect of COVID on the world economy, in my opinion, has been the fast-paced adoption of remote work. Jobs, companies, and whole industries have embraced remote work culture, virtual sales appointments, video demos, webinars, virtual events, and more. 

People often tend to avoid change until something forces them to embrace it. In the case of COVID, tech laggards could no longer be laggards. They were forced to adapt — and to do so at breakneck speed.

Now that the dust has settled, can you really expect the business world to go back to the way it was?

How many companies will fly their workers across the country or around the globe for a meeting? 

The reality is that business travel will never be the same. Although in-person collaboration will still play a role in the future workplace, virtual tools offer too many benefits to ignore. 

Smart businesses will continue to embrace technology as a means of connection that enhances their humanity and output.

Choosing change over comfort

The COVID crisis has impacted mankind to an extent not seen in generations. Hundreds of thousands have lost their lives. Millions more have lost loved ones, lost jobs, or lost financial security.

In the midst of such devastation, it is appropriate to grieve, to feel malaise, to ask big questions about your life and worldview.

But every tragedy brings forth change, painful as it may be.

As the virus raged for these past months, it became more and more clear to me that that change was here to stay. 

Now, every business in every industry is tasked with asking hard questions of itself. 

Step boldly forward into the new world that lays before us. 

A few months ago, as the pandemic was ramping up, I wrote to all of our employees with this message: “Now is the time for excellence.” I told them I would need their best work as we steered through the storm.

The need for excellence continues. But now is when the fun begins. 

The Ultimate Inbound Marketing Strategy Playbook 2022
The Ultimate Inbound Marketing Strategy Playbook 2022

Free Guide:

The Ultimate Inbound Marketing Strategy Playbook 2022

Take your inbound strategy to the next level

  • Master the 7 principles of highly effective inbound marketing
  • Dramatically improve your inbound sales
  • Get more buy-in at your company

Topics:

Marketing Strategy
Executives and Leaders
Published on June 24, 2020

Recent Articles

Video Marketing: What Your 2022 Business Video Strategy Must Include
January 17, 2022 • 10 min read
8 Crucial Elements Every Homepage Should Have [+Video]
January 15, 2022 • 6 min read
5 Organizational ‘Cleanses’ To Start Your Year Off On the Right Foot
January 1, 2022 • 6 min read
What Should a 2022 Content Marketing Strategy Include?
December 30, 2021 • 9 min read
17 Business Blog Topics Your Audience Wants You To Write
December 24, 2021 • 11 min read
Brutally Honest Pros and Cons of They Ask, You Answer for Digital Marketing
December 7, 2021 • 10 min read
The Step-by-Step, 12-Month, DIY They Ask, You Answer Implementation Plan
December 2, 2021 • 16 min read
‘The Big 5’ Best Business Blog Topics That Drive Traffic, Leads, and Sales (+ Video)
November 26, 2021 • 9 min read
Why Trust Is the True Currency for Any Business
November 16, 2021 • 5 min read
How To Get Started With They Ask, You Answer: Your First 6 Months
November 11, 2021 • 11 min read
How a Lack of Sales and Leadership Buy-in Is Killing Marketing Morale Worldwide
November 9, 2021 • 6 min read
Free Inbound Marketing Courses and Training
November 5, 2021 • 5 min read
What is the Value of a Digital Marketing Consultant?
November 4, 2021 • 6 min read
Benefits of Online, Peer-to-Peer Learning for Digital Marketers
October 30, 2021 • 8 min read
How is IMPACT Different From Other Agencies?
October 27, 2021 • 5 min read
Why You Might Want to Hire a Marketing Coach Instead of an Agency for Your Business
October 26, 2021 • 7 min read
How To Become a Better Coach (for Business Consultants, Sales Coaches, and Marketing Strategists)
October 20, 2021 • 8 min read
How to Get Your Whole Team to Buy in to They Ask, You Answer
October 19, 2021 • 4 min read
Get Clients To Seek Your Approval, Not the Other Way Around (Podcast)
October 13, 2021 • 1 min read
Why Your Business Always Needs to Invest in Marketing — in Bad Times and Good (+ Video)
October 7, 2021 • 8 min read
How to Grow a Digital Marketing Agency (with Coaching Services)
October 6, 2021 • 6 min read
36 Eye-Opening Inclusive Marketing Statistics That Prove Its Power for 2022
October 6, 2021 • 6 min read
Hire Freelance Writers with Caution (Read this First)
September 27, 2021 • 10 min read
5 Key Elements of a Winning Inbound Marketing Strategy
September 14, 2021 • 14 min read
How to Get the Most Out of Your 2-Week HubSpot Free Trial
September 13, 2021 • 5 min read