IMPACT Inbound Marketing Agency]
Services
TAYA

They Ask, You Answer Mastery

A coaching & training program that drives unmatched sales & marketing results.

Sales

Sales Performance Mastery

Improve the competencies and close rates of your sales organization.

Web design

Website Mastery

Web design, development & training for your team.

HubSpot

HubSpot Mastery

Everything you need to get the most from HubSpot.

AI Mastery

AI Enablement Mastery

Unlock the power of AI in all aspects of your revenue operations.

Discover how IMPACT’s services can help take your business to the next level. Book a free 30-minute coaching session Book a free 30-minute coaching session
Learning Center
Learning Center

Learning Center

Free resources to help you improve the way you market, sell and grow your business.

[NEW] The Endless Customers Podcast is now available everywhere. Learn how to earn trust & win more customers in the age of AI. Listen Now Listen Now

Free Assessment: How does your sales & marketing measure up?

Close Bottom Left Popup Offer

Free Assessment:

How does your sales & marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.
Justine Timoteo Thomas

By Justine Timoteo Thomas

Nov 27, 2019

Topics:

Creator's Block Motivation and Inspiration
Subscribe
Join 40,000+ sales and marketing pros who receive our weekly newsletter.

Get the most relevant, actionable digital sales and marketing insights you need to make smarter decisions faster... all in under five minutes.

Thanks, stay tuned for our upcoming edition.
Creator's Block  |   Motivation and Inspiration

"How to take client feedback like a pro" [Creator's Block, Ep. 117]

Justine Timoteo Thomas

By Justine Timoteo Thomas

Nov 27, 2019

"How to take client feedback like a pro" [Creator's Block, Ep. 117]

Marcella and I have found ourselves in the endless round of design revisions on a recent project.

I, acting as a project manager, have fallen short in getting to the root of what the client truly needs. 

And because of that, Marcella has spent weeks trying to get one particular element "just right."

It got me thinking... what could I have done from the start to ensure I knew exactly what to relay to Marcella to update? 

I found a recent article that dives into this very topic where the author provided actionable steps to take to make clients feel heard while still maintaining creative integrity.

In this week's episode, Marcella and I breakdown the 10 tips and share our own insight, especially on one item that both took us by surprise.

 Listen to the episode


What we talked about

10 tips to taking feedback:

    • Be an active listener
    • Ask why
    • Show your trusted critic first
    • Take feedback face-to-face with the most senior person
    • Be your client before they arrive
    • Have a second pair of ears
    • Body language
    • Bring it back to the brief
    • Always agree to make the changes
    • Know the difference between blocking and advisory feedback

Resources

We want to hear from you!

First, subscribe to Creator's Block on Apple Podcasts. Second, have a question or an idea for a future episode of the podcast? Let us know! 

Or, you can shoot us a message in IMPACT Elite!

Free Assessment:

How does your sales & marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.
/* Infinite Scroll - Disabled on Articles to allow people to scroll to bottom page CTA */