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The Hubcast is back! INBOUND 2020 hot takes (Hubcast 264)

The Hubcast is back! INBOUND 2020 hot takes (Hubcast 264) Blog Feature

Carina Duffy

HubSpot Trainer, Co-Host of the Hubcast, IMPACT+ Instructor, INBOUND Speaker, Retains 12 HubSpot Certifications

September 28th, 2020 min read

This episode of the Hubcast is brought to you by HubSpot Training Day, October 27th, from the comfort of your own laptop. Use the code HUBCAST to get your tickets for just $49! (Normally $99)

After a (slightly more than) brief hiatus, the Hubcast is back in full force with Carina Duffy, Marcus Sheridan, Stephanie Baiocchi and Nick Bennett back on the mic!



Virtual INBOUND has come and gone. Here are our thoughts:

Nick Bennett

Sales Hub Enterprise!

Custom objects: “If your company’s data can’t be bucketed under categories like contacts, companies, or deals, this one's for you. With custom objects, you can easily organize more information you need to do your job, right inside your CRM. “

Fully baked into all automation, personalization, and reporting...

Big news for integrations! Using HubSpot’s open API:

  • Subscriptions
  • Events
  • Shipment Information associated with Deals
  • Physical Assets or Properties associated with Contacts and Companies
  • Contracts or Licenses associated with Companies
  • App Usage Data associated with Companies

Nick’s Reference: Salesforce vs. HubSpot is the CRM version of PC vs. Mac

Stephanie Baiocchi

Being on the advisory committee was an experience. I got to see much more of the behind-the-scenes planning than usual and all I can say is Kim Darling is a BOSS. The platform had bugs, sure, but what this team put together in such a short amount of time is nothing short of amazing.

My hot take though is the update regarding (coming soon) Marketing Contacts!

“Free storage for up to one million non-marketing contacts”

There are a million good reasons to have contacts in your CRM: bounces, unsubscribes, partners, sales contacts, one-off customer success tickets...the list goes on.

“But while the rest of your company grows your customer database, you shouldn’t get stuck with the bill.” - HubSpot

Carina Duffy

A few things I LOVED about virtual INBOUND:

  • Highlighting HubSpot Academy professors
    • I cherry-picked my schedule to be super product-focused, and I loved how easy it was for me to do that
    • The Academy professors are absolute professionals and true masters of their craft
    • Kyle Jepson, Anni Kim, Jorie Munroe, and Adriti Gulati’s were a few I attended
  • I really like the UI for the session agenda
  • It felt a lot more like a user conference to me this year (because of the sessions I picked)

Kyle Jepsen’s talk on custom objects was straight fire. If you’re considering using custom objects, watching through his talk is an absolute must.

Here are the five key questions from his session to ask yourself when considering creating a custom object:

  1. What is the “source of truth” for this data?
  2. Should this data be dynamic or immutable?
  3. How will this data relate to other data?
  4. Will this data be used internally or externally?
  5. Is this data a subcategory of other data?

Another session highlight for me was Will Spiro’s talk about blurring the lines between websites and web apps with CMS Hub Enterprise — he got super technical (which I always love), did screenshare walkthrough demos and got me all kinds of fired up about CMS Hub Ent.

If you haven’t kept up with recent workflow updates. Check out Anni Kim’s session. Here are a few things I didn’t even know were there:

  • Clone/move workflow actions (coming soon)
  • Workflow revisions history
  • See objects waiting in workflow delays
  • Sync timeline activity to workflow created deals and tickets
  • Export an image of a workflow!!

A few that we knew about but are worth mentioning because they’re so awesome:


The new Custom Report Builder beta - I’m super excited about it, BUT still wrapping my head around it. It looks like there’s still some things they’re building into it.

Marcus Sheridan

This says it all:

Product Announcement Recap

Thankfully, our trusty friend Lisa made an INBOUND 2020 HubSpot Updates in Less Time Than a Coffee Break video, because there are way too many updates to cover here!

Fair warning - you’ll need a 20-minute coffee break to get through this one.

INBOUND’s Over… What’s Next?


October 27th, from the comfort of your own laptop. Use the code HUBCAST to get your tickets for just $49! (Normally $99)

Until next time

Join the HubSpot User Slack and hang out with us! It’s a great place to connect with other HubSpot nerds, ask questions, and stay on top of everything going on in the platform.

Until next time, this is Carina Duffy, Marcus Sheridan, Stephanie Baiocchi, and Nick Bennett saying to you, get out there and get after it!

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