Learn
Learn
Close

What is 'They Ask, You Answer'?

A revolutionary approach to driving more sales from your inbound marketing.

Learn MoreLearn More

Free Courses in IMPACT+

Dozens of sales, marketing, and content courses inside IMPACT+. Start learning now.

See all coursesSee all courses
Events
Events
Close
IMPACT+ Membership
IMPACT+ Membership
Close
Services
Services
Close

Services Overview

See how you can dramatically increase your inbound leads and sales.

Services Overview

Digital Sales and Marketing Mastery

Fast track your team’s success with IMPACT's most popular service.

Digital Sales and Marketing Mastery

Web Design

Launch a beautiful website that consistently generates leads and revenue.

Web Design

Virtual Sales Training

Equip your sales team with comprehensive training designed to help them close more deals in today's virtual-first world.

Virtual Sales Training

HubSpot Training & Implementation

Train your company to take ownership of HubSpot and get the most out of your investment.

HubSpot Training & Implementation

Case Studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

Case Studies
Become a Certified Coach
Become a Certified Coach
Close

Hubcast 45: Immediate Inbound Success, Better HubSpot Email Tool, & CRMs

Hubcast 45: Immediate Inbound Success, Better HubSpot Email Tool, & CRMs Blog Feature

June 4th, 2015 min read

Welcome back to The Hubcast  folks; a weekly podcast all about HubSpot news, tips, and tricks. Please also note the extensive show notes below, including some new HubSpot video tutorials created by George Thomas.

Show Notes:

Inbound 2015

Sophia Amoruso as a Spotlight Speaker

We're thrilled to announce #GIRLBOSS author Sophia Amoruso as a Spotlight speaker for #INBOUND15!

Nasty-Gal-Sophia-Amoruso-Her-New-Book-GIRLBOSS

As the founder and owner of Nasty Gal, the fastest-growing online retailer in the country, Sophia Amoruso is the creative visionary, modern-day entrepreneur who has forged an unprecedented path in building a modern brand.

Hubcast Fireside Chat at the Omni Parker House

As one of Boston’s historic cornerstones, Omni Parker House displays a character as storied and unique as the town itself. With classic style, modern amenities, and personalized service, we offer one of the finest experiences in the country for leisure and business travelers alike.

HubSpot Strategy

In this week's strategy session, we talk about HubSpot and Salesforce and how they have signed an agreement to collaborate until 2020. We also talk about the lack of CRM adoption amongst HubSpot users and why that might be happening.

HubSpot Updates

New Email Performance Pages

Today we released a completely redesigned user experience for viewing and understanding the performance of emails after sending, with a slick new interface to boot. The updated post-send interface also surfaces highly-requested new data on deliverability and engagement.

To navigate to the new UI, open up the Email tool and select any email that has already been sent. Here’s a glimpse at what some of the biggest changes look like:

  1. The layout has been re-organized so what was previously in the “Information” section is now expandable/collapsible from the top, alongside the email preview. The first page you are taken to defaults to the Performance tab. All email actions (Send to more, Clone, which were previously on the left hand side) have been moved to the top right of the Information section.
  2. In the Performance tab, the Overview section includes new graphs of key metrics for engagement, deliverability and contacts lost, as well as the new data on engagement over time, device type, and email client.

email 1

  1. The other sections of the “Performance” tab (Sent, Delivered, Opened, Clicked, Contacts Lost) have more graphs with data specific to those actions. All of the data displayed in the Performance tab can also be exported.

email 2

  1. In the “Recipients” tab, you can view and filter the recipient list by clicking on the each status (Selected, Not Sent, Sent, Delivered, Opened, Clicked, Unsubscribed, Marked as Spam, Hard Bounced, Soft Bounced). You can now also search for individual recipients using the search field. For each status, you have the option to expand individual recipients to “Show Details,” which shows you the entire timeline of interactions with that email (the exception is “Not Sent” - more on that later).

Above the recipients list, links to “Send to more”, “Export” and view “List Actions” (Add to Existing/Create New List) have been broken out to make them easier to find.

email 3

  1. In the “Not Sent” section of the Recipients tab, “More Details” will expand to show you the moment that contact became ineligible.

email 4

Introducing Advanced Email Event Export

After sending an email, users now have the additional option to export an advanced report of email events in addition to the standard export of recipient interaction. This CSV file includes more technical event information on every interaction a recipient has with an email, with a line in the spreadsheet for each email event associated with an email address (e.g. Event ID, Event Timestamps, Not Sent (Dropped) event data, Portal Subscription Status, IP and User Agent info, etc).

This feature is included in the new email performance pages, and we’ve updated the existing export flow to incorporate it. To see the update, navigate to the Email tool, and select an email that has already been sent. Open up the Recipients tab, and underneath the filters you will see an option to “Export” that list. When you click that, you will see the following dialog appear, allowing you to choose between a “Basic” export (the same export that has been available) and the new “Advanced” export:

advanced_export_1

If you select “Basic” and move to the next step, you will see the following dialog. From here you can select which information you would like included in the export, each of which corresponds to a column in the spreadsheet. The CSV you will receive in the basic export contains one line for each email address, and for each of the columns you select it will say either “TRUE” or “FALSE” depending on the recipient’s actions:

advanced_export_2

Otherwise, if you select “Advanced” from the first screen, you will see this dialog. Similarly, you can select which information you would like to receive in your export. However, each of these events will correspond to a row in the spreadsheet, with details on each email event:

advanced_export_3

Please note that the information provided in this report is best suited for more technical users as the data set is extremely large and granular.

Consolidated Campaigns Edit/Overview Screen

Live this week is the new consolidated screen for editing and analyzing campaigns in the Campaigns App.

To check it out, head into the Campaigns App to see the new layout. The 'Overview' and 'Edit' screens have been combined and we've updated the look and feel of the page.

new_campaigns

To edit any details of a campaign (description, start/end date, budget, and personas), click on the 'Show more info' link at the top, where those details now live.

HubSpot Wishlist

The Persona Tool is Broken

This week's wishlist item comes from Chris Handy

Right now the persona tool in HubSpot only shows:

  • Leads
  • Marketing Qualified Leads
  • Customers

That is only a snippet of what you should be measuring. What about subscribers, sales qualified leads, customers, advocates…and so on?

HubSpot, our wishlist item for this week is a dashboard that allows us to show the entire gamut of lifecycle stages or a customized, slimmed down view per client, if needed.

HubSpot Tips & Tricks

This week I head over to the blog tool and teach three sub-areas of that tool.

Cool HubSpot & Inbound Tweets

Question of the Week

How long should it take for Inbound or content marketing to work for my business?

Where else can you find the Hubcast Podcast?

Hubcast iTunes

Stitcher Hubcast Podcast

Soundcloud

MarketingPodcasts_Launch

Want to learn more about digital sales and marketing?

Master digital sales and marketing when you join IMPACT+ for FREE. Gain instant access to exclusive courses and keynotes taught by Marcus Sheridan, Brian Halligan, Liz Moorehead, Ann Handley, David Cancel, Carina Duffy, Zach Basner, and more.

Sign up for free
Take a peek

Access hundreds of FREE courses and keynotes

Free Course
Digital Sales & Marketing Framework for Today’s Buyers
By: Marcus Sheridan
View Course Preview View Course Preview
Free Keynote
A New Way to Compete & Win
By: Brian Halligan
View Course Preview View Course Preview
Free Virtual Keynote
How To Genuinely Feel Confident, Be Likable, And Build Trust On Camera
By: Liz Moorehead
View Course Preview View Course Preview
Free Keynote
The Future of Marketing is Conversational​
By: David Cancel
View Course Preview View Course Preview
Free Deep Dive
HubSpot On a Budget: Getting Started with HubSpot Starter Hubs
By: Courtney Caldwell
View Course Preview View Course Preview
Free Course
Assignment Selling: Content is Your Greatest Sales Tool
By: Marcus Sheridan
View Course Preview View Course Preview
Free Keynote
The Big, Bold, Brave New World of Marketing​
By: Ann Handley
View Course Preview View Course Preview
Free Course
Investing in Incredible Digital Sales and Marketing Results
By: Chris Duprey
View Course Preview View Course Preview
Free Course
How To Show Your Content Makes Money With HubSpot Marketing and Sales Hubs
By: Liz Moorehead
View Course Preview View Course Preview
Free Virtual Keynote
The Visual Sale
By: Marcus Sheridan & Tyler Lessard
View Course Preview View Course Preview
Free Keynote
Marketing Tech: What’s Now, What’s Near and What’s Not Anytime Soon?​
By: Dharmesh Shah
View Course Preview View Course Preview
Free Course
Inbound Lead Generation & Conversion Optimization
By: Carina Duffy
View Course Preview View Course Preview
Free Virtual Keynote
Fundamentals of Videography: You Can Be a Great Videographer Too
By: Zach Basner
View Course Preview View Course Preview
Free Deep Dive
The Ultimate Customer Service Toolkit for Any Budget
By: Andriti Gulati
View Course Preview View Course Preview
Free Course
6 Topics Subject Matter Experts Need to Address
By: Kevin Phillips
View Course Preview View Course Preview
Free Keynote
Fanocracy: The Power of Making Business Personal​
By: David Meerman Scott
View Course Preview View Course Preview
Free Keynote
The Power of Pillar Content
By: Liz Moorehead
View Course Preview View Course Preview
Free Keynote
SEO for the Future
By: Franco Valentino
View Course Preview View Course Preview
Free Course
Fundamentals of Social Media Marketing
By: Stephanie Baiocchi
View Course Preview View Course Preview
Free Deep Dive
A Practical Guide To Video Graphics
By: Colton Trcic
View Course Preview View Course Preview
Free Session
How To Get Your Community To Know, Like, And Trust You With Video
By: Marki Lemons Rhyal
View Course Preview View Course Preview
Free Course
Video Sales and Marketing Strategy
By: Zach Basner
View Course Preview View Course Preview
Here Are Some Related Articles You May Find Interesting

Want to Contribute Content to impactplus.com? Click Here.

IMPACT+ Sign Up
A FREE online learning community with on-demand courses, hundreds of expert-led sessions, thousands of your peers ready to support you, and much more.
Check it out
Hundreds of courses and recorded keynotes, completely FREE
Check it out
Access hundreds of digital sales and marketing courses and recorded keynotes, completely FREE