Social Inbox is going to merge your contact database of leads, opportunities, and customers with their social media interactions. This means that Social Inbox will know your history and relationship with anyone who interacts with you on social media. It will be able to tell you if they are a lead or a customer.
You might be wondering how can Social Inbox help you be more personal? Mike Volpe, former Chief Marketing Officer of HubSpot, "when you know who someone is, you can treat them the way you should be treating them."
Benefits of using Social Inbox
1. It Knows Your Interaction History
Social Inbox merges with your contact database and will find your history with someone on social media based on their e-mail address. You will know how they have interacted with your company in the past and whether they are a lead or a customer.
2. Measures Your ROI on Social Media
Since your social data will now be integrated into your marketing analytics, Social Inbox will be able to tell you how many leads and customers came from social media.
3. A More Personal Way to Communicate
By knowing if someone who is mentioning or interacting with your company is a lead or a customer, you can decide the best way to talk with them.
What are the features of HubSpot's new app?
1. Custom Notifications
With Social Inbox, you can set up custom notifications to alert you when your company is mentioned on social media. It takes data from both social media and your contacts to tell you when a prospect with a high lead score mentions you. You can then see the lead's profile right there which includes their past interactions and their behavior on your website. Social Inbox can also send you notifications when one of your opportunities mentions a competitor. Customer service can be notified when current customers asks for help so you can be sure that you are always keeping your customer satisfied.
2. Segment Your Contacts
Social Inbox separates your contacts and makes it easy to view their profiles. You will see people who mention you and be able to quickly learn some information about them to decide if they are a prospect. For leads and customers, you will see their interactions with your company or how long they've worked with you.
3. See What's Being Said About You
This application allows you to see who is talking on social media and what they're saying more than ever before. View a record of the entire conversation and see their contact information.
4. ROI For Your Social Media
See how social media is affecting your marketing. Social Inbox will be able to show you which social media platform is most popular and where you should be spending your time so your efforts can turn into gaining new customers.