Digital Sales & Marketing
Digital Sales & Marketing

Free digital sales and marketing courses

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Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

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Digital sales and marketing services

Discover the full array of IMPACT services, including inbound marketing training, web design, paid media management, and more.

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They Ask, You Answer
They Ask, You Answer

Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

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Hire a coach

Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

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Case studies

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They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

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Virtual Selling
Virtual Selling

Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

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Virtual Selling Summit

Virtual Selling Summit 2021 is in the works. In the meantime, enjoy the entire 2020 event on-demand, free for IMPACT+ Pro Members.

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Free video sales and marketing strategy course

Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

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Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

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The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

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Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

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Free HubSpot sales and marketing courses

Taught by Carina Duffy, IMPACT’s lead HubSpot trainer.

Marketing automation mastery (with HubSpot workflows)Marketing automation mastery (with HubSpot workflows) Inbound lead generation and conversion optimizationInbound lead generation and conversion optimization Getting started with sales technologyGetting started with sales technology

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Maximize your investment in HubSpot's marketing, sales, or service platforms with guided training and implementation services.

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Web Design
Web Design

Website Optimization Summit 2021

March 23, 2021, 25+ Speakers/Sessions, Free for IMPACT+ Pro Members or $59 for a day pass.

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Tasks on the mobile app, audience access properties, and losing the art of sales [Hubcast 262]

Tasks on the mobile app, audience access properties, and losing the art of sales [Hubcast 262] Blog Feature

Carina Duffy

HubSpot Trainer, Co-Host of the Hubcast, INBOUND Speaker, Certified HubSpot Trainer, Retains 10 HubSpot Certifications

February 20th, 2020 min read

This episode of the Hubcast is brought to you by Digital Sales & Marketing World. Get 20% off early bird pricing by using the code 20HUBCAST at

This may just be the last episode we do before our Special Series… which also means, DSMW is right around the corner!


Property of the Week

Audience access properties

“These properties store information relating to audience access in your HubSpot website and are available in Marketing Hub Enterprise subscriptions.

  • Domain to which registration email was sent: the domain to which the registration invitation email for content membership was sent to.
  • Email confirmed: the confirmation from the contact.
  • Membership notes: the notes relating to the contact's content membership.
  • Registered at: the date time at which the contact set up their content membership.
  • Status: the status of the contact's content membership.
  • Time registration email was sent: the date time when the registration email was sent to the contact.”

What’s on Marcus’ mind

Thoughts on how we’re losing the art of sales...

This episode’s sponsor: DSMW

Because I don’t know how many episodes we’ll have left to say it - come to DSMW!

Register here with the code 20HUBCAST to get 20% early bird pricing!

HubSpot wishlist: Apply line break formatting in to personalization tokens in email

“With personalization tokens we can inset text into emails based on the relevant contact, company etc data.

However at the moment if you have a multi line text field with line breaks and paragraphs, this formatting will show correctly in HubSpot on the contact record, but in the resulting email there will be no line breaks and so the email content is a jumble into one paragraph.


ID: 1234

Name: John

Details: These are fake details

Number: 001122334455

gets formatted as:

ID: 1234 Name: John Details: These are fake details Number: 001122334455

Vote it Up!

From our friend Ari via the HubSpot User Slack!


HubSpot updates

Manage your tasks on mobile

“Once you update to the latest version of the iOS or Android app, navigate to the tasks tab to see the new task experience. We’ve completely overhauled the underlying structure of tasks, so now it should feel fast and snappy.

Some notable updates to look out for:

  • You can now access all the task queues you’ve setup on desktop directly from the mobile app.
  • You can now filter your tasks by calls, emails and to-dos as well as access all your completed tasks.
  • Your list of tasks is now organized in straightforward headers (today, this week, this month, etc.) so you know what you need to get done next at a glance
  • You can now sort your tasks by "Due Date" or "Priority" so you see your most important tasks first.”

Learn More

Until next time

Join the HubSpot User Slack and hang out with us! 

If you’re listening on iTunes - head on over and leave us a review! We love hearing your feedback, so feel free to leave some in the comments, or shoot me an email at!

Until next time. This is Carina Duffy and Marcus Sheridan saying to you, get out there and get after it!

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