Digital Sales & Marketing
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Free digital sales and marketing courses

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Digital Sales & Marketing World 2021

The premier, hybrid event for growth-focused business leaders, digital marketers, and sales pros. Virtual passes are free for IMPACT+ Pro members. In-person passes on sale soon.

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They Ask, You Answer
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Free They Ask, You Answer course

Learn the principles of the They Ask, You Answer by taking our most popular course, taught by Marcus Sheridan himself.

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Turn your company into a high-performing digital organization with our flagship coaching program, Digital Sales and Marketing Mastery.

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They Ask, You Answer, the book

“One of the 11 Marketing Books every CMO should read.” — Forbes

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Virtual Selling
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Virtual Selling Mastery

Equip your sales team with proven methods to connect with today’s buyer, shorten the sales cycle, and close more deals, faster.

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Your one-day virtual selling crash course! Today, sales reps are struggling to sell remotely. Learn how to close more deals in a virtual world.

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Video
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Zach Basner teaches you the fundamentals of making video for sales and marketing work inside your organization.

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Video Sales and Marketing World 2021

Video Sales & Marketing World 2021 is in the works. In the meantime, enjoy the 2020 event on-demand - free for IMPACT+ Pro Members.

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The Visual Sale, the book

Learn how to use video to ignite sales, accelerate marketing, and grow your business in a virtual world in this book from Marcus Sheridan and Vidyard’s Tyler Lessard.

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Master video inside your organization

Video is a critical component of any high-performing digital sales and marketing program, and is a key part of Digital Sales and Marketing Mastery.

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Website Optimization Summit

Learn how you may be unwittingly undermining the money-making potential of your website and how to fix it! Watch the opening keynote for free on-demand inside IMPACT+.

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"Complaining About Clients & Playing the Victim" (Creator's Block, Ep. 61)

"Complaining About Clients & Playing the Victim" (Creator's Block, Ep. 61) Blog Feature

Liz Moorehead

Editor-in-Chief, Speaker, Host of 'Content Lab' Podcast

February 13th, 2018 min read

Last week, while I was in the office, I remember saying to someone as a joke, "Our jobs would be perfect if it weren’t for clients, am I right?"

We were feeling a little stressed, and we had a good laugh about it. But later on, I regretted saying it -- even though it was said in jest.

This may make me sound like Pollyanna, but while I think venting is healthy, especially in an agency environment -- or heck, any work environment with insane deadlines and lots of collaborators -- I also worry about where we draw the line.

At some point, letting off steam in a totally normal way about clients -- or even the coworkers we’re partnering with on projects -- can devolve into something that’s really toxic, if you don't keep it (and yourself) in check.

It can drag everyone down, create opportunities for people to play the victim instead of taking responsibility, tarnish your reputation, or even completely subvert the positive culture your company is hopefully trying to cultivate.

So, that’s what we want to talk about today.

Why does this happen? Why is it a bad thing? How do we know when we’re crossing a line? And what do we do about it if we’re surrounded by it?

Enjoy!

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What We Talked About

  • How and why do these moments of stress occur?
  • What's the difference between healthy venting and unproductive, victim statement-laden complaining?
  • What are the real consequences of being the unproductive complainer, and how does it impact your reputation?
  • How do you handle those stressful moments productively? Should you not talk about it to anyone?
  • How have we struggled with this in the past, and how do we deal when we need to vent?
  • Why is situational awareness so important?
  • How do you handle situations where others around you are being toxic with their negative statements?

Resources We Discussed

We Want to Hear from You!

First, subscribe to Creator's Block on Apple Podcasts. Second, have a question or an idea for a future episode of the podcast? Let us know! 

Or, you can leave us a comment below! Until next week...

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