Services
TAYA

They Ask, You Answer Mastery

A coaching & training program that drives unmatched sales & marketing results.

Sales

Sales Performance Mastery

Improve the competencies and close rates of your sales organization.

Web design

Website Mastery

Web design, development & training for your team.

HubSpot

HubSpot Mastery

Everything you need to get the most from HubSpot.

AI Mastery

AI Enablement Mastery

Unlock the power of AI in all aspects of your revenue operations.

Discover how IMPACT’s services can help take your business to the next level. Book a free 30-minute coaching session Book a free 30-minute coaching session
Learning Center
Learning Center

Learning Center

Free resources to help you improve the way you market, sell and grow your business.

Discover how IMPACT’s services can help take your business to the next level. Book a free 30-minute coaching session Book a free 30-minute coaching session

Free Assessment: How does your sales & marketing measure up?

Get Started
Close

Free Assessment:

How does your sales & marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.
Get Started
Creator's Block  |   Careers in Inbound

"How to Have Tough but Effective Conversations with Clients" [Creator's Block Ep. 92]

Justine Timoteo Thomas

By Justine Timoteo Thomas

Nov 6, 2018

"How to Have Tough but Effective Conversations with Clients" [Creator's Block Ep. 92]

I'm sure we've all been there before -- you presented an amazing idea to your client, agreed on next steps, and then while in the midst of the project, got news that something needs to change or an item wasn't approved by the right person, sending your project into a tailspin.

How do you communicate they don't have the budget to redo the work? Will the account be at risk if the client doesn't take the news well?

Tough conversations like these can be the most stressful part your job.

After 8 years managing projects and working for various agencies, I can confidently say that following this five-step process will guarantee help get you through these harder conversations through effective communication.

Listen in as Marcella and I discuss how to have tough but effective conversations with clients and clearly outline our five-step process to follow during your call. 

Listen to the Episode

MarketHer iTunes Subscribe

 What We Talked About

  • Getting started -- how to prepare for your conversation
  • 5 steps for effective communication
    • Communicate
    • Confirm
    • Clarify
    • Determine other decision makers
    • Get it in writing

Resources

We Want to Hear from You!

First, subscribe to Creator's Block on Apple Podcasts. Second, have a question or an idea for a future episode of the podcast? Let us know! 

Or, you can leave us a comment below! Until next week...

Free Assessment:

How does your sales & marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.

Related Articles

"The farewell episode" [Creator's Block, Ep. 123]

February 25, 2020
Marcella Jalbert Marcella Jalbert

"The power of sharing personal stories" [Creator's Block, Ep. 122]

February 11, 2020
Justine Timoteo Thomas Justine Timoteo Thomas

"Why emotional web design is so important" [Creator's Block, Ep. 121]

January 21, 2020
Justine Timoteo Thomas Justine Timoteo Thomas

"Down with new year's resolutions and rethinking goal setting" [Creator's Block, Ep. 120]

January 7, 2020
Marcella Jalbert Marcella Jalbert

"How do we measure success in our careers?" [Creator's Block, Ep. 119]

December 24, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"The anti-productivity mindset: How doing less can be doing more" [Creator's Block, Ep. 118]

December 10, 2019
Marcella Jalbert Marcella Jalbert

"How to take client feedback like a pro" [Creator's Block, Ep. 117]

November 27, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"Why we should all play at work" [Creator's Block, Ep. 116]

November 12, 2019
Marcella Jalbert Marcella Jalbert

'To become more efficient, ask better questions' [Creator's Block, Ep. 115]

October 30, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

5 Creator's Block episodes for when you are in dire need of some self-care

October 16, 2019
Marcella Jalbert Marcella Jalbert

"The Biggest Misconception of Client/Agency Relationships" [Creator's Block, Ep. 114]

October 1, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"Are Designers Ruining the World?" [Creator's Block, Ep. 113]

September 17, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"How To Really Win the Afternoon… or Not." [Creator's Block, Ep. 112]

September 5, 2019
Marcella Jalbert Marcella Jalbert

"The Biggest Mistakes You’re Still Making on Your Website" [Creator's Block, Ep. 111]

August 21, 2019
Marcella Jalbert Marcella Jalbert

"Are Voice Assistants the Next Frontier or the Start of Armageddon?" [Creator's Block, Ep. 110]

August 6, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"10 Bad Habits of Unsuccessful People" [Creator's Block, Ep. 109]

July 23, 2019
Marcella Jalbert Marcella Jalbert

"How to Survive a Company Restructure at Your Agency" [Creator's Block, Ep. 108]

July 9, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

7 Episodes to Listen to On (or Before) Your Summer Vacation [Creator's Block]

June 25, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"How Minimalism Fosters Productivity" [Creator's Block, Ep. 107]

June 11, 2019
Marcella Jalbert Marcella Jalbert

"Avoiding Empty Promise Purgatory: When Good Intentions Are Not Enough" [Creator's Block, Ep. 106]

May 28, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"Progress Over Perfection: How Striving For Perfection Hurts the Creative Process" [Creator's Block, Ep. 105]

May 14, 2019
Marcella Jalbert Marcella Jalbert

"Agency Tough Love: When It's Time to Break Up with a Client" [Creator's Block, Ep. 104]

April 30, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

Best Podcasts for Marketers and Creatives to Listen to During Their Week [Creator's Block]

April 3, 2019
Justine Timoteo Thomas Justine Timoteo Thomas

"The Life Changing Magic of Brain Dumping" [Creator's Block, Ep. 103]

March 19, 2019
Marcella Jalbert Marcella Jalbert

"What is 'Hustle Culture' and How Do We Break It?" [Creator's Block, Ep. 102]

March 5, 2019
Marcella Jalbert Marcella Jalbert