VP of Client Success, Partner, Speaker, 8+ Years Sales & Client Success Expertise
October 1st, 2015
The money is in the list.
Marketers love Email Marketing and who can blame them? It works! However, there is a lot of conflicting information online regarding Email Marketing and how to do it right.
One thing you'll learn from reading through these statistics is that while most companies are using Email Marketing, they admit they really don't know what they're doing.
If this sounds like you, hopefully, the data will help answer some of your questions and provide a few relevant benchmarks for getting started.
1. Mobile opens peak during non-working hours ("off hours"). (Informz, 2014)
Mobile subscribers tend to read emails throughout the day when they have a free moment or when they aren't at work. If most of your subscribers are mobile, \test emails at various times outside of the traditional working day.
2. When measuring "open duration", researchers found that 63% of emails opened were considered "read," when the subscriber viewed the email for more than 10 seconds. (Informz, 2014)
This is good news -- most of the time when someone opens your email, they've actually taken the time to read through it. That means a positive ROI on your efforts for increasing your open rates.
3. 44.7% of email opens occur on a mobile device -- more than desktop or tablet opens. (Informz, 2014)
Mobile continues to dominate online readership and Marketers expect this to continue. Most businesses should prioritize the email experience for mobile users over desktop users.
4. Over 34% of subscribers only use mobile devices to view emails and it's rare for people to switch from mobile to desktop and then back to mobile. (Informz, 2014)
We know that the majority of readers are on mobile devices, but it's interesting that over a third of readers will only check emails from their phones while some others switch over to desktop. It shows that many people read emails on mobile for convenience, but actually prefer desktop.
5. Shorter emails have the highest open and click rates. (Informz, 2014)
While there are plenty of companies who have success with longer emails, subscribers have said they tend to prefer targeted emails that are specific and get to the point right away.
Test out short emails in your campaign and see how they perform for your business.
6. More emails read on mobile devices are categorized as "read" (opened for greater than 10 seconds) than "skimmed" (opened for 3 to 10 seconds). (Informz, 2014)
Another statistic that shows how engrained mobile devices are in our lives. When mobile screens were smaller and not as sharp, most people didn't enjoy reading from their phone. Now that most phones have screens the size of our face and higher pixel density, reading on a mobile device isn't so bad anymore.
7. Emails that contain more hyperlinks have higher click rates -- even when the same URL is repeated (especially emails containing more than 30 links.) (Informz, 2014)
It looks like people just need a reminder (or 30) to get them headed in the right direction. Normally I would think 30 hyperlinks in one email is extreme, but the data speaks for itself. Using the same hyperlink several times in one email is worth testing in your business.
8. Subject lines containing less than 10 characters had 49.73% open rates. (Informz, 2014)
Less is more. While this severely limits what your subject line can say, it is worth experimenting with when you have a big announcement or in an area of your sales funnel where you struggle with open rates.
9. Here are the metrics for the average association: 98.28% delivery rate, 34.04% open rate, and 18.03% click rate. (Informz, 2014)
If you handle Marketing for a professional association or nonprofit, these are current benchmarks to compare your success with.
10. Click rates are lower in the US and Australia, but highest in the United Kingdom. (Informz, 2014)
Businesses targeting consumers and other brands in the UK see more success using Email Marketing as a part of their strategy.
11. Messages sent at night have the highest open rates. Late afternoon emails have the highest click rates. (Informz, 2014)
The time of day matters, depending on the goal of your email. People are most likely to click the hyperlinks in your email in the late afternoon, most likely when they are anticipating getting off work.
12. Emails sent to smaller groups have higher engagement rates. Emails sent to 50 to 100 people have the highest open and click rates. (Informz, 2014)
The more targeted your emails are, the better engagement you will receive.
This is an interesting stat to keep in mind. It explains why I've seen Marketers use a phrase such as "give me your BEST email and I'll send you..."
14. Open and click rates have are consistent Monday through Thursday, but rise slightly on Friday. Saturday and Sunday have higher open rates and lower click rates. (Informz, 2014)
The next time you're sending an email that you want to get read, but don't need to direct traffic, try sending it on the weekend.
15. U.S. companies send 18% more Marketing emails than conversational emails, on average. (Marketing Land, 2015)
Your persona's inbox is filled with Marketing emails. Want to stand out? Start sending more emails that aren't directly promoting your product or service and try to make your emails more conversational.
16. Only 16% of Marketers attribute the ability to measure and learn from campaign effectiveness as an important success factor. (Lionbridge, 2014)
Some of the old ways of thinking when it comes to Marketing are still alive and well.
The fact that a Marketer in 2014 wouldn't view the ability to measure and learn from campaign effectiveness as a good thing is mind-boggling. You have to measure progress to be able to improve your Marketing, plain and simple.
This means your emails should be formatted to look good in Gmail and you should be doing everything you can for your emails to land in the "primary" tab.
18. Only 16.7% of Marketers surveyed use email as a standalone activity. (Lionbridge, 2014)
Most Marketers will agree that your email list is one of the most valuable assets to your business, but the majority also believe (as reflected in their behavior) that Email Marketing alone is not enough to grow your business.
19. Over 74% Marketers rely on open rates to measure their Email Marketing success. (Lionbridge, 2014)
20. About 67% of businesses that use an integrated Marketing strategy choose to combine Email Marketing, Social Media, and Content Marketing to more effectively engage their personas. (Lionbridge, 2014)