You need to create original, dedicated content and campaigns; Campaigns that fit perfectly with how users are already using the platform, spark conversation, and encourage sharing. Not as easy anymore, right?
We can't talk about Facebook campaigns without mentioning hands-down the most successful Facebook campaign in recent years -- the Ice Bucket Challenge.
In case you're the only person in the world who isn't familiar with this campaign, The ALS Association raised awareness for the disease by creating a social competition where people posted videos of themselves dumping ice water over their heads and challenging their friends and family to do the same.
The results from this campaign are truly incredible. Here are a few stats from Facebook themselves:
17 million videos from 159 countries were uploaded and 70 million views were generated
Will Smith, Bill Gates, Oprah Winfrey, and many more celebrities got involved
$220 million raised
440 million people saw the campaign
All of this was accomplished with a total Marketing budget of $0.
That's the psychology behind Grey Poupon's Facebook campaign: Society of Good Taste.
Rather than trying to gain as many likes as possible, Grey Poupon was focused on the quality of likes. Facebook users had to apply to like their page and their worthiness was assessed by a "refinement score."
Those who did not meet the high standards had their like removed and were told to improve their profile before applying again. It was aspirational and challenging.
Of course, in the end, this was all in good fun and played off of the sophisticated reputation that Grey Poupon created decades ago.
The campaign led to a 3,000% increase in likes and gained national media coverage.
OAK Milk is a brand from the food and beverage manufacturer, Parmalat, popular in parts of Australia.
In order to increase brand awareness and to get their product stocked in more stores, OAK invited their Facebook fans to request a "Reverse Robbery" at their local stores that didn't carry the brand, where men in masks would show up and stock the store with OAK milk.
"There's only one cure for a store that doesn't stock OAK and that's a Reverse Robbery. -- Oak Milk
OAK even started performing Reverse Robberies in the homes of their Facebook fans.
The campaign resulted in a 50% increase in fans, over 3,000 Reverse Robbery requests, and 60 new locations that stocked OAK products.
We're starting to see more and more big brands bring social media to "real life" by creating viral stunts like this one.
Pepsi created a vending machine that gives away a free can of Pepsi in return for a "like" on their fan page. You could either sync your phone with the machine or log in to Facebook on the touchscreen of the machine if you didn't have a smartphone.
While this isn't necessarily a cost-effective strategy, they were able to track exactly who received the free samples, as opposed to handing them out at random.
A great way to gain exposure is to engage people in real-time.
Playland at the PNE accomplished this by giving 8 teenagers free passes to their park. The only catch was that Facebook fans could watch from home and vote on what the teenagers in the "hot seat" had to do; which rides they had to ride, food items they had to eat, and what games they played. No surprise, over half of the contestants puked, but that's beside the point.
Over the course of four days, the campaign resulted in over 560,000 impressions, over 28,000 engaged teenagers, and over 5,000 Facebook stories.
We're all pretty familiar with this tasty campaign.
Lay's has successfully used Facebook in the past (and still does it today) to crowdsource new flavors for their potato chips by allowing fans to submit and vote on their new flavor.
Not only did the winner get to pick the name and ingredients of a new Lay's flavor, they also got to walk away with $1 million in cash. (And people nationwide got to enjoy Mango Salsa, Bacon Mac & Cheese, and Sriracha flavored chips. Yum.)
Hershey's uses their Facebook fan page to highlight user-submitted recipes around holidays and events -- which they have dubbed "Happy Chocolate Moments."
This works well because it gives their customers new ideas for how to use their product, creates a more personal relationship with fans by sharing their recipes, and gives users their 15 minutes of fame.
Lung Cancer Alliance created a campaign to challenge the social stigma associated with lung cancer.
“Lung cancer kills more Americans than the next three most deadly cancers combined (breast, prostate, colon).” --Lung Cancer Alliance
Leading up to the launch of their Facebook campaign, they placed random posters and signs in public spaces with messages like "hipsters deserve to die" and "cat lovers deserve to die."
People were understandably outraged and ripped the posters apart.
When anyone did a search online for who was behind this, they were directed to a teaser landing page with a countdown.
The Lung Cancer Alliance then launched a digital campaign that spread facts about lung cancer, which included an app that integrated with user's Facebook profiles to bring these statistics to life with random friends from their real profile.
This allowed the Lung Cancer Alliance to make an emotional connection with their audience and encourage more conversation.
Allstate has created a mascot that's bigger than their brand.
The character "Mayhem" was first introduced on television commercials, but then Allstate created a separate Facebook fan page for their mascot and he quickly earned exponentially more likes than their original page. (Mayhem is currently sitting above 1.8 million for those who are counting.)
Engagement is king on social media and when a simple post such as “I’m a bee and I have no idea why I’m in your car, but I am VERY angry about it” gets 30,000 likes, you've got an engaged audience on your hands.
The Brazilian clothing retailer C&A integrated Facebook with the shopping experience to help women make up their minds about what to purchase.
The retailer posted pictures of items from their new collection online and encouraged people to vote for their favorites by liking the photo. Those likes were then displayed on the hangers of the associated clothing items in the physical store, in real-time. That way women knew which items were most popular when they were shopping.
During the campaign, C&A was gathering over 1,000 likes per hour and sold out part of their new collection in one day.
Johnnie Walker did something very interesting when they targeted Facebook users in Lebanon and they encouraged them to post hopeful messages online, as opposed to the pessimistic messages that were more common.
They used the hashtag #KeepWalkingLebanon to track the posts and later created a video featuring afire-writing calligrapher who recreated the messages.
The campaign resulted in a 20% increase in market share and $766,000 in free media.
Technically this isn't a campaign, but more of an event. When Cadbury's Facebook fan page hit 1 million likes, they decided to celebrate by constructing a giant Facebook thumb out of their famous Dairy Milk bars. The image went viral and they quickly gained another 40,000 likes to their page. On top of that, they hosted a real-time live stream that documented the entire process and the video was watched by over 350,000 of their fans.
Fundamentals of Social Media Marketing
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Basic best practices for different social media channels