Free Assessment: How does your inbound marketing measure up?

Get Started

Free Assessment:

How does your inbound marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.
Get Started

Free Assessment:

Hubcast 198: Snippets in Gmail, Article Feedback for Knowledge Base, & Another Price Change

By Carina Duffy

Hubcast 198: Snippets in Gmail, Article Feedback for Knowledge Base, & Another Price Change

This episode of the Hubcast is brought to you by Rambl.

This week HubSpot released a Bot Directory. We dive into what this means (or at least what we think it means!), and where it might be going.

Property of the Week: Ticket Property Series

Close Date

“The day the ticket was closed.”

Another standard property here - but one that will be hugely important to collect feedback and ensure customer delight.

Think: sending feedback survey 1 day or week after close date, OR workflows that send an email to a specific ticket CATEGORY (remember last week) after their close date to provide additional information on succeeding with your product/service.

What’s on Marcus’ Mind

If you're not using 1:1 video in emails  for sales and service (and everything else), what are you waiting for?!

We spent some time talking about how we've been using it individually and how much of an impact it can have on the recipients of our emails.

HubSpot Wishlist: Search for Snippets in Gmail Extension

Another Duffmeister original:

“It's great that when I go to use a Template, Document, or a Sequence in the Chrome Extension I get a pop-up where I can search for what I'm looking for. However, when I go to use a Snippet I just get a big long list of all of my snippets and have to comb through them to find what I'm looking for.

Would love to have a pop-up with the ability to search for Snippets just like you can with Templates, Sequences, and Documents!”

Vote it Up!

This Episode’s Sponsor: Rambl

Rambl is a sales phone system designed for high volume calling and call insights, allowing teams to learn from every call so they can improve the next one. It's a powerful dialer for inside sales teams.

Reps love Rambl because it's the fastest way to place and log calls to HubSpot or Salesforce, while improving their performance with qualification insights.

They’re a HubSpot Connect Partner, which means you can make calls right within the CRM and use Rambl’s call improvement tools.

Visit to see a demo of the HubSpot integration and use code HUB10 to get 10% off!

HubSpot Updates

[Now Live] Article Feedback: Knowledge Base, Service Hub

“Now live is a new feedback mechanism and insights that tell knowledge base users how helpful their customers find a given knowledge base article.”Learn More

You’ll now have a “Is this article helpful?” Yes/No option at the bottom of each article, and the answers will show up in your contact timelines as well as in your article insights!

[Now Live] Branching Logic in Company, Ticket, & Deals Workflows

“If you have workflows you can now add if/then branches in company, ticket, and deal-based workflows. They work the same way as if/then branches in contact-based workflows.”

Learn More

Woohoo! This is a must-have for workflows and I’m so glad it’s here.

Report More Accurately on your Contacts by Editing their Original Source Property

“When looking up properties on a contact record, you’ll now be able to edit the original source property as you see fit. You can also do this in bulk from the contacts dashboard, or through a workflow.

In addition, you can also import contacts and include original source information, updating new contacts in bulk as you add them to the HubSpot CRM.”

Learn More

An import note on this: "At this time, this does not extend to the original source drill down properties."

HubSpot's approach to Marketing Hub Enterprise 'Grandparenting' - Pricing Goes Up November 1!

“HubSpot announced exciting enhancements to our Marketing Hub Enterprise product. We’re already using some of these features ourselves and think you’ll really enjoy them.”

Learn More

On November first, Marketing Hub Enterprise will go from $2400 to $3200/mo. If you’ve been thinking about upgrading from Pro, now’s the time! Also, if you have a large number of contacts (think 40K or more) - you could actually SAVE money by moving to Enterprise!

Until Next Time

Send us a 1:1 video via email! Our favorite will get a major Hubcast shoutout and some awesome IMPACT swag. 

If you’re listening on iTunes - head on over and leave us a review! We love hearing your feedback, so feel free to leave some in the comments, or shoot me an email at cduffy[AT]!

Until next time. This is Carina Duffy & Marcus Sheridan saying to you, go out into the world and do some happy HubSpotting!

Free Assessment:

How does your inbound marketing measure up?
Take this free, 5-minute assessment and learn what you can start doing today to boost traffic, leads, and sales.


Inbound Marketing
Published on October 18, 2018

Recent Articles

Word-of-Mouth is Fragile; Here's How to Build Market Durability
May 10, 2023 • 5 min read
9 Best Customer Feedback Tools for Businesses of Every Size
March 27, 2023 • 6 min read
How to Ghostwrite Content for a Subject Matter Expert
March 20, 2023 • 4 min read
What Happens When You Don't Have Buy-in for Your Inbound Strategy?
March 9, 2023 • 4 min read
Content Marketing in 2023: Principles, Platforms, and Content Distribution
January 4, 2023 • 5 min read
How To Set Content Marketing Goals for Growth
December 29, 2022 • 6 min read
Inbound Marketing for Logistics Companies (Transportation and Warehousing)
December 8, 2022 • 10 min read
How Much Does Inbound Marketing Cost in 2023?
November 28, 2022 • 12 min read
How To Grow Your Email List: 13 Savvy Tips To Try in 2023
November 22, 2022 • 9 min read
7 Inbound Marketing Strategy Mistakes that Will Cost You in 2023
October 19, 2022 • 8 min read
Inbound Marketing for Construction Companies
June 11, 2022 • 11 min read
What is the Inbound Marketing Methodology?
June 8, 2022 • 15 min read
Inbound Marketing for Staffing Agencies
May 28, 2022 • 8 min read
Green Energy Inbound Marketing Strategy: The DIY Approach to Getting More Customers
May 7, 2022 • 9 min read
IMPACT+ for Business vs. the They Ask, You Answer Mastery Program
April 15, 2022 • 8 min read
Inbound Marketing for Franchises: Attracting Your Audience
March 25, 2022 • 6 min read
3 Surefire Signs Your Content Is Hitting the Wrong Audience
March 18, 2022 • 5 min read
Inbound Marketing for Higher Education
March 11, 2022 • 9 min read
Starting a Business Blog? Features and Best Practices for Success in 2022
March 10, 2022 • 10 min read
11 Books Every Black Sales and Marketing Professional Should Read in 2022
March 5, 2022 • 10 min read
Commercial Real Estate Inbound Marketing Strategy: The Simple Way to Get More Customers
March 4, 2022 • 6 min read
Inbound Marketing for Financial Services Providers and Financial Advisors (+ examples)
February 19, 2022 • 10 min read
Inbound Marketing for IT Companies
February 11, 2022 • 11 min read
10 Reasons Why Your Website Is Not Ranking In Google
February 10, 2022 • 15 min read
Inbound Marketing for Manufacturers
February 4, 2022 • 12 min read