Learn
Learn
Close

They Ask, You Answer

A revolutionary approach to inbound sales, content marketing, and today’s digital consumer.

Learn MoreLearn More

Free Courses in IMPACT+

Dozens of sales, marketing, and content courses inside IMPACT+. Start learning now.

See all coursesSee all courses
Events
Events
Close
IMPACT+ Membership
IMPACT+ Membership
Close
Coaching & Implementation Services
Coaching & Implementation Services
Close

Services Overview

See how you can dramatically increase your inbound leads and sales.

Services Overview

Digital Sales and Marketing Mastery

Fast track your team’s success with IMPACT's most popular service.

Digital Sales and Marketing Mastery

Web Design

Launch a beautiful website that consistently generates leads and revenue.

Web Design

Virtual Sales Training

Equip your sales team with comprehensive training designed to help them close more deals in today's virtual-first world.

Virtual Sales Training

HubSpot Training & Implementation

Train your company to take ownership of HubSpot and get the most out of your investment.

HubSpot Training & Implementation

Case Studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

Case Studies
Become a Coach
Become a Coach
Close
What People Hate Most About Your Sales Emails Blog Feature

August 8th, 2014 min read

shutterstock_46296052What does the response rate look like for your sales emails?

Is your sales team even giving prospects a reason to respond?

The emails they're sending out not only need to catch the attention of your prospects, but also encourage them to engage further. 

Unfortunately, most sales emails don't do a whole lot of either. Rather, they rely on unwanted pitches and assumptions as an inadequate means of persuasion. 

So to help your sales people connect with prospects in a more valuable way, we've outlined 5 things they have to stop doing right now. 

Being overly assumptive

Mass sales emails often reek of assumptions because they're designed to speak to a large group with little to no context. 

When in reality, your emails should be carefully crafted based on what persona the prospect falls under, the actions they've taken on your website, or the pain points they've admitted to struggling with. 

Before you jump to the conclusion that they need more traffic or a new content strategy, take the time to understand where their current strengths and weaknesses lie. This while help you provide a more personalized offering that is rooted in reality, rather than theory.

Additionally, email segmentation serves as a valuable resource to help sales teams avoid this type of suppositive outreach. Rather than blast a generic email out to everyone, they can slice and dice the list to ensure that people who downloaded X receive a relevant follow up, and people who filled out form Y receive something that aligns with their request just the same. 

Relying on clichés

If your sales team is falling back on clichés in an attempt to convey their message, they're essentially saying nothing at all.

They're trite, empty, and ineffective. 

To be clear on what I'm referring to here, let's take a look at the top 10 sales clichés to avoid according to Inc:

  • "Increase your productivity"
  • "Money-back guarantee"
  • "Saves time and money"
  • "Competitive advantage"
  • "Feel free to call"
  • "For more information..."
  • "What if I could..."
  • "Unique opportunity"
  • "At no obligation to you"
  • "I'm not trying to sell you anything"

Sound familiar?

You see, the trouble with these clichés and others like them is that they've been beaten to a pulp already.

Your email recipients have heard these go-to phrases time and time again, to the point where they've lost their ability to influence anything, let alone a sale.

Being too aggressive

One of the biggest mistakes salespeople make is failing to recognize that sales is a process.

Skipping steps will result in a lack of adequate information necessary to ensure a successful sale

Last week our CEO brought this sales email he received to my attention:

Screen_Shot_2014-08-07_at_3.05.36_PM

He didn't know this person, what his company did, or why he was reaching out. He was essentially a perfect stranger who was so insistent on stopping by our office that he went as far as scheduling calendar events in attempt to invite himself in. 

Talk about too much, too soon. 

It's important for salespeople to understand that sales are earned through careful listening and effective communication, not just one pushy email. 

Using unprofessional formatting 

Every aspect of your email communication should be professional, right down to the formatting. 

If your sales team isn't careful in their selection, something as small as font style can ruin their shot at resonating. 

For example, using a font like Comic Sans is going to diminish your business' credibility instantly. Comic Sans isn't just disliked, it's famously disliked. So much so that the font's creator, Vincent Connare once tweeted: "Comic Sans is the best joke I ever told."

To prevent this, they should commit to a font like Ariel, Helvetica, or Verdana. These options work best for web communications because they are minimalist and easy to read. 

In addition, you'll want to be sure that your salespeople avoid different colors or the use of excessive capitalization. This will make the email appear amateur.

Being careless

You want your sales emails to be remembered for being remarkable, not for poor spelling and grammar. 

While we're all human, small mistakes or inconsistencies in your email content have the ability to negatively represent your business. 

When competing for time and attention in a crowded inbox, your sales team has to be committed to delivering a polished message above all else. 

Check out this email one of our inbound marketing consultants received:

Screen_Shot_2014-08-07_at_3.08.53_PM

The may? And May is lowercase?

While the error is small, it serves as a representation of the standard of quality that they hold themselves to. 

To avoid your sales team falling into the same trap, be sure that they have a plan for reviewing their emails before they send them out. 

Want to learn more about digital sales and marketing?

Master digital sales and marketing when you join IMPACT+ for FREE. Gain instant access to exclusive courses and keynotes taught by Marcus Sheridan, Brian Halligan, Liz Moorehead, Ann Handley, David Cancel, Carina Duffy, Zach Basner, and more.

Sign up for free
Take a peek

Access hundreds of FREE courses and keynotes

Free Course
Digital Sales & Marketing Framework for Today’s Buyers
By: Marcus Sheridan
View Course Preview View Course Preview
Free Keynote
A New Way to Compete & Win
By: Brian Halligan
View Course Preview View Course Preview
Free Virtual Keynote
How To Genuinely Feel Confident, Be Likable, And Build Trust On Camera
By: Liz Moorehead
View Course Preview View Course Preview
Free Keynote
The Future of Marketing is Conversational​
By: David Cancel
View Course Preview View Course Preview
Free Deep Dive
HubSpot On a Budget: Getting Started with HubSpot Starter Hubs
By: Courtney Caldwell
View Course Preview View Course Preview
Free Course
Assignment Selling: Content is Your Greatest Sales Tool
By: Marcus Sheridan
View Course Preview View Course Preview
Free Keynote
The Big, Bold, Brave New World of Marketing​
By: Ann Handley
View Course Preview View Course Preview
Free Course
Investing in Incredible Digital Sales and Marketing Results
By: Chris Duprey
View Course Preview View Course Preview
Free Course
How To Show Your Content Makes Money With HubSpot Marketing and Sales Hubs
By: Liz Moorehead
View Course Preview View Course Preview
Free Virtual Keynote
The Visual Sale
By: Marcus Sheridan & Tyler Lessard
View Course Preview View Course Preview
Free Keynote
Marketing Tech: What’s Now, What’s Near and What’s Not Anytime Soon?​
By: Dharmesh Shah
View Course Preview View Course Preview
Free Course
Inbound Lead Generation & Conversion Optimization
By: Carina Duffy
View Course Preview View Course Preview
Free Virtual Keynote
Fundamentals of Videography: You Can Be a Great Videographer Too
By: Zach Basner
View Course Preview View Course Preview
Free Deep Dive
The Ultimate Customer Service Toolkit for Any Budget
By: Andriti Gulati
View Course Preview View Course Preview
Free Course
6 Topics Subject Matter Experts Need to Address
By: Kevin Phillips
View Course Preview View Course Preview
Free Keynote
Fanocracy: The Power of Making Business Personal​
By: David Meerman Scott
View Course Preview View Course Preview
Free Keynote
The Power of Pillar Content
By: Liz Moorehead
View Course Preview View Course Preview
Free Keynote
SEO for the Future
By: Franco Valentino
View Course Preview View Course Preview
Free Course
Fundamentals of Social Media Marketing
By: Stephanie Baiocchi
View Course Preview View Course Preview
Free Deep Dive
A Practical Guide To Video Graphics
By: Colton Trcic
View Course Preview View Course Preview
Free Session
How To Get Your Community To Know, Like, And Trust You With Video
By: Marki Lemons Rhyal
View Course Preview View Course Preview
Free Course
Video Sales and Marketing Strategy
By: Zach Basner
View Course Preview View Course Preview
Here Are Some Related Articles You May Find Interesting

Want to Contribute Content to impactplus.com? Click Here.

IMPACT+ Sign Up
A FREE online learning community with on-demand courses, hundreds of expert-led sessions, thousands of your peers ready to support you, and much more.
Check it out
Hundreds of courses and recorded keynotes, completely FREE
Check it out
Access hundreds of digital sales and marketing courses and recorded keynotes, completely FREE