If you’re unfamiliar with the term, emotional intelligence is the ability to recognize and manage your own emotions while also being able to understand and be mindful of the emotional state of those around you.
Individuals with high EQ remain calm under pressure, lead by example, resolve conflict effectively, are empathetic to colleagues, and persist through sticky situations.
Emotional intelligence = self and social awareness
When someone is self-aware, they are mindful of their emotions and especially careful with how they express them in various situations.
Self-awareness isn’t about not showing or feeling emotion, but rather knowing how to react in certain situations.
An emotionally intelligent leader is able to identify when they’re angry or frustrated and understanding it may be inappropriate to outwardly display those emotions.
Rather, they might consciously take a moment to take a deep breath and remain calm.
As leaders, being in tune with your emotions not only allows you to communicate better with employees and members of your team, but you’re also able to avoid workplace conflicts. Rather than escalating a problem, you are working to solve it.
Those strategies may seem simple in theory, but they’re difficult to implement and require various strategies and routine practice.
While social awareness encompasses being sensitive to other people’s emotions, allowing you to be honest and respectful of how they’re feeling, self-awareness is focused on being in tune with your emotions.
A great example of social awareness might come when announcing a change in your company structure, which may cause your employees to respond negatively due to stress or a feared loss of competence.
If you’re able to anticipate the reaction, you’re able to address concerns before they even become concerns.
Another benefit of having higher social awareness is being able to get a group of individuals to work together by understanding what motivates people and their emotional responses.
Socially aware people know what to do or say to help the overall team reach its goal.
If you’re looking to improve your social awareness, Entrepreneur suggests you simply observe those around you to identify situations or circumstances that could trigger an emotional response.
If you can observe what triggers an emotional response and what that response looks like, you can better adjust your actions accordingly.
How emotional intelligence can affect your company’s retention rate
To learn more about emotional intelligence and the role it plays in your company’s leaders, check out the infographic below.
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