Learn
Learn
Close

They Ask, You Answer

A revolutionary approach to inbound sales, content marketing, and today’s digital consumer.

Learn MoreLearn More

Free Courses in IMPACT+

Dozens of sales, marketing, and content courses inside IMPACT+. Start learning now.

See all coursesSee all courses
Events
Events
Close
IMPACT+ Membership
IMPACT+ Membership
Close
Coaching & Implementation Services
Coaching & Implementation Services
Close

Services Overview

See how you can dramatically increase your inbound leads and sales.

Services Overview

Digital Sales and Marketing Mastery

Fast track your team’s success with IMPACT's most popular service.

Digital Sales and Marketing Mastery

Web Design

Launch a beautiful website that consistently generates leads and revenue.

Web Design

Virtual Sales Training

Equip your sales team with comprehensive training designed to help them close more deals in today's virtual-first world.

Virtual Sales Training

HubSpot Training & Implementation

Train your company to take ownership of HubSpot and get the most out of your investment.

HubSpot Training & Implementation

Case Studies

See dozens of examples of companies succeeding with Digital Sales and Marketing Mastery and They Ask, You Answer.

Case Studies
Become a Coach
Become a Coach
Close

Improve Your Sales Performance With These 3 Trends from the State of Inbound 2017

Improve Your Sales Performance With These 3 Trends from the State of Inbound 2017 Blog Feature

Carolyn Edgecomb

Talent & Office Manager, 7+ Years of Logistics and New Hire Management

June 12th, 2017 min read

You may have noticed that sales has been slowly shifting their role to correspond with changing buyer behaviors.

Sales can no longer survive on making a few phones calls and sending a batch of emails to contacts in your database. You need to engage them in more attractive ways that meet buyers at channels where they 'live'. 

Some of those channels consist of email, Facebook, LinkedIn, Twitter, Medium, and even live chat. This means marketing teams to better distribute themselves across these places and deliver more educational TOFU & MOFU content for users.

But what about sales teams?

HubSpot’s State of Inbound 2017 revealed that sales teams will need to shift into the role of trusted advisors. This is primarily due to the changes in the way people do business. 

For those of you not familiar with it, the State of Inbound is a data-packed industry report compiled and released by HubSpot every year since 2008. The company surveys thousands of Marketers (both HubSpot users and non-users) about their Marketing budget, goals, challenges, and tactics, then wraps it up in a neat little PDF package. 

This year HubSpot polled a whopping 6,399 people from a variety of different backgrounds and industries.

In this article, I’ll detail three of the biggest trends they’ve uncovered and how you and your sales team can use them connect with inbound leads and convert them into opportunities.

Is Your Sales Team Focusing on these Priorities in 2017?

This year, 71% of sales professionals are focusing on closing more deals, followed by 44% who are focused on improving the efficiency of their sales funnel.

 

(Source: State of Inbound 2017)

However, one challenge many sales teams have is seeing an increase in revenue despite the increase in traffic, contacts, and bottom-of-the-funnel inquiries.

They’re not able to close deals.

If you also have this challenge, check out episode 5 of the IMPACT Show, Bob and Nick uncover 5 things you can do to increase the number of contacts moving from an inbound lead into a real sales opportunity. 

Based on the chart above, it’s no surprise that 35% of sales professionals find it more difficult to close deals now vs. two to three years ago.

(Source: State of Inbound 2017) 

Another (not so surprising) statistic it that 38% of sales professionals are struggling when it comes to getting a response from prospects.

While there could be several causes, a couple at the top of my mind are:

You’re not educating your leads enough before handing them over to sales.

Due to changing buyer behaviors, it’s uncommon to find prospects today that haven’t done their homework. They understand their pain points and are looking for the right product and solution to solve for those pains.

This means you need to be the organization that gives them the materials that enable's them to do research on their own. These materials should be targeted content you create that will target their pains and gains.

If they are educated and showing a strong interest, you’re not responding in real time.

How long after someone fills out a bottom of the funnel form on your site are you reaching out to those qualified individuals? Is it 5 minutes, an hour, the next day? 

Depending on your response, that could be a contributing factor towards how responsive your opportunities are. The longer you wait to respond, the probability of them responding gets slimmer. 

Also, don’t send them an email, but follow up with a phone conversation. Use that time to capture more information about the company prior scheduling a consultation with them. Besides, calling is the most successful channel for connecting with prospects.

 

(Source: State of Inbound 2017)

Sales isn’t approaching inbound leads correctly.

Unlike traditional / outbound marketing leads, inbound leads have already researched your company. Therefore, you’ll want to approach conversations with them differently.

At this point, they don't need to hear the basics. They've read about products or services like yours can help solve their problem, so they don't need the shpeal again. When a lead enters your sales funnel, but a resource for them. Answer questions they may want further explanations on while educating them on strategy and plans that you believe will help solved there problem. 

Doing this will enable leads to see you as a trusted advisor rather than someone itching to make a sale. 

Bridging the Gap Between Sales and Marketing

Another surprising statistic I found in HubSpot’s State of Inbound 2017, is that only 22% of companies consider their sales and marketing teams to be tightly aligned.

Unfortunately, because of that gap, your sales team can struggle when it comes to prospecting and closing deals.

It is critical for your team to bridge the gap with your teams through sales and marketing alignment as well as sales enablement. 

If those last couple terms are new to you; sales and marketing alignment is all about sales and marketing working together. Sales enablement, however, is all about improving the experience sales provides to their prospects.

Here’s a look at a few things your sales and marketing team can start implementing to improve:

  1. Make sure that you have detailed buyer personas.
  2. Create content that’s aligned with your buyer's journey. If you have more than one persona, not all of your content will be tailored to those buyers.
  3. Don’t forget to implement lead nurturing and lead scoring to distinguish which leads are sales ready.
  4. Create a sales content library that can house case studies, blog content, offers, and other content that can help sales address concerns a prospect might have.

How to Overcome Sales Disruptors

A huge theme that resonated throughout HubSpot’s State of Inbound is the changing behaviors of modern buyers and how the sales process is adapting to those changes. 

Ten years ago, the salesperson held the key and had all of the information the buyer needed in order for them to make a purchase. But today, that’s no longer the case. Through inbound marketing, organizations are publishing blog content and building out websites that house the majority of information leads are looking for (who they are, what they do, their product/solution, pricing, etc). 

As sales continues to evolve, it will become more about educating rather than selling. Your time will be spent adding value and meeting the needs of your prospects and customers.

In order for your sales team to be successful, they’ll need to shift their mindset towards helping prospects find the right solution rather than simply trying to close the deal.

New Call-to-action

Want to learn more about digital sales and marketing?

Master digital sales and marketing when you join IMPACT+ for FREE. Gain instant access to exclusive courses and keynotes taught by Marcus Sheridan, Brian Halligan, Liz Moorehead, Ann Handley, David Cancel, Carina Duffy, Zach Basner, and more.

Sign up for free
Take a peek

Access hundreds of FREE courses and keynotes

Free Course
Digital Sales & Marketing Framework for Today’s Buyers
By: Marcus Sheridan
View Course Preview View Course Preview
Free Keynote
A New Way to Compete & Win
By: Brian Halligan
View Course Preview View Course Preview
Free Virtual Keynote
How To Genuinely Feel Confident, Be Likable, And Build Trust On Camera
By: Liz Moorehead
View Course Preview View Course Preview
Free Keynote
The Future of Marketing is Conversational​
By: David Cancel
View Course Preview View Course Preview
Free Deep Dive
HubSpot On a Budget: Getting Started with HubSpot Starter Hubs
By: Courtney Caldwell
View Course Preview View Course Preview
Free Course
Assignment Selling: Content is Your Greatest Sales Tool
By: Marcus Sheridan
View Course Preview View Course Preview
Free Keynote
The Big, Bold, Brave New World of Marketing​
By: Ann Handley
View Course Preview View Course Preview
Free Course
Investing in Incredible Digital Sales and Marketing Results
By: Chris Duprey
View Course Preview View Course Preview
Free Course
How To Show Your Content Makes Money With HubSpot Marketing and Sales Hubs
By: Liz Moorehead
View Course Preview View Course Preview
Free Virtual Keynote
The Visual Sale
By: Marcus Sheridan & Tyler Lessard
View Course Preview View Course Preview
Free Keynote
Marketing Tech: What’s Now, What’s Near and What’s Not Anytime Soon?​
By: Dharmesh Shah
View Course Preview View Course Preview
Free Course
Inbound Lead Generation & Conversion Optimization
By: Carina Duffy
View Course Preview View Course Preview
Free Virtual Keynote
Fundamentals of Videography: You Can Be a Great Videographer Too
By: Zach Basner
View Course Preview View Course Preview
Free Deep Dive
The Ultimate Customer Service Toolkit for Any Budget
By: Andriti Gulati
View Course Preview View Course Preview
Free Course
6 Topics Subject Matter Experts Need to Address
By: Kevin Phillips
View Course Preview View Course Preview
Free Keynote
Fanocracy: The Power of Making Business Personal​
By: David Meerman Scott
View Course Preview View Course Preview
Free Keynote
The Power of Pillar Content
By: Liz Moorehead
View Course Preview View Course Preview
Free Keynote
SEO for the Future
By: Franco Valentino
View Course Preview View Course Preview
Free Course
Fundamentals of Social Media Marketing
By: Stephanie Baiocchi
View Course Preview View Course Preview
Free Deep Dive
A Practical Guide To Video Graphics
By: Colton Trcic
View Course Preview View Course Preview
Free Session
How To Get Your Community To Know, Like, And Trust You With Video
By: Marki Lemons Rhyal
View Course Preview View Course Preview
Free Course
Video Sales and Marketing Strategy
By: Zach Basner
View Course Preview View Course Preview
Here Are Some Related Articles You May Find Interesting

Want to Contribute Content to impactplus.com? Click Here.

IMPACT+ Sign Up
A FREE online learning community with on-demand courses, hundreds of expert-led sessions, thousands of your peers ready to support you, and much more.
Check it out
Hundreds of courses and recorded keynotes, completely FREE
Check it out
Access hundreds of digital sales and marketing courses and recorded keynotes, completely FREE